The Adventure Company Morocco

★★★☆☆
2.7 / 5
50% of users recommend this

Guest's review of The Adventure Company

★☆☆☆☆

“The Adventure Company Morocco”

Written on: 11/06/2012

This sounded like an interesting and exciting holiday. The reality was little more than a bus tour of Morocco . We spent hours 6 out of 7 days in a hot, airless bus. 5 out of the 7 nights we stayed in grotty, souless and sometimes dirty hotels. Imagine the type of hotel you'd expect to get on a cheap getaway and you're about there. No wonder the Adventure Company don't list the hotels they use on the website. I expected basic Morrocan hotels not the Hotel Ibis Agadair with its sticky carpets or The Hotel Amine, Marrakech - reminiscent of a block of council flats with English disco music blaring by the pool.Why we spent a whole day travelling to Agadair is beyond me - tacky, touristy, dirty beach. Again, the type of place you'd expect to go on a cheap getaway and not on an expensive "adventure" holiday. Nobody in our group enjoyed it one bit. In Marrakech rather than a tour of the souk our local guide took us to a series of "shops". First we were lead into an upstairs room in a herbalist and subjected to an hour long "Avon" style sales pitch and were then expected to buy the products. Next we were lead into a carpet shop - again upstairs and the doors shut. The sales pitch here became quite aggressive and at this point my family walked out and told our guide that this was unacceptable. There followed a heated conversation between our guide and the local guide who was not happy that we were now refusing to follow him to the shoe shop and bakery that he had lined up for us. He was quite obviously working on a commission basis. After this we actually ended up with around half an hour to explore Marrakech- but to be honest we were so angry and fed up by this point we didn't care.
Needless to say - I would not recommend this company to anybody.

Sean_Hughes's Comment

Written on: 27/06/2012

Thank you for your comments.

You have written to us direct and a full response, along with compensation has been sent to you. It should be with you by the end of this week (29th June 2012)

I would reiterate a point from my letter, to say how sorry I am that you were unhappy with your holiday with us.

I hope that over time you are able to view your holiday in a more positive light and I wish you the best of luck in your future travels.

Kind regards


Sean Hughes
Customer Operations Manager
The Adventure Company

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Guest's Comment

Written on: 29/06/2012

Credit where it's due Sean - thank you for your quick and full reply to my complaint . I appreciate that you have taken some of my comments on board and the gesture of good will.
Regards

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