Teletext Holidays www.teletextholidays.co.uk Review

My boyfriend booked this holiday as a surprise for my birthday but he's now had to tell me about it and ruin the surprise because they have messed up our booking. A week ago he booked us to stay at the seabank resort in Mellieha for 7 days all inclusive , 5 days later he receives an email explaining there's been an occupancy issue and we now have to stay about an hour away in their sister hotel San Antonio in Buggiba. We checked this hotel out and half the restaurants are closed meaning there will only be 3 to eat from where as seabank hotel had 7 restaurants all of which are open and ones that are more suited to our taste. That is already a downgrade in hotel for the amount of money which had been agreed for the holiday. We told teletext holidays we were not happy with this and we'd like to stay in the original hotel. 3 days later we heard nothing back from them so we called today to find out the outcome and hey have told us they are waiting for a reply from the suppliers of that hotel. This is really not fair because our holiday is supposed to be in about 10 days time and at the moment we only have flights. And not hotel, this is very very unfair. How can they call themselves a holiday agent when they have taken our money with no holiday set in place. This is an absolute joke . And according to the woman I spoke to on the phone , if they can't put us up in the hotel we paid for we cannot have our money back. If this is not sorted il be going to the papers.