Poor Customer Service - Rip Off!

Teletext Holidays www.teletextholidays.co.uk
★★★☆☆
3.1
From 721 reviews
58.0% of users recommend this

Sammy2285's review of Teletext Holidays www.teletextholidays.co.uk

“Poor Customer Service - Rip Off!”

★☆☆☆☆

written by Sammy2285 on 29/07/2016

I upgraded on the phone to a room with a kitchenette for self catering, however when I arrived at the hotel I got a standard room only room.
I spoke to the two women on reception who said that they didn't have any kitchenette rooms and it wasn't their problem.
I rang the emergency line on Monday, they said they'd have a reply within 24-48 hours. 4 days later I rang back (after still no reply) and was told the same again "24-48 hours". It's now been 11 days, I'm back in the UK and still no reply.
We had to take out a lot more money and use our credit cards to be able to eat out for 3 meals a day for 7 days as the room was tiny and had nowhere to store any food, so we've spent a lot more than we planned. I'm most annoyed that I paid extra for something that I didn't have and that the customer service is awful. They are very quick to take your money but are not at all interested after! Avoid...

write a review
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!