DO NOT USE !!!!! WORST CUSTOMER SERVICE EVER

Teletext Holidays www.teletextholidays.co.uk
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Debmcd's review of Teletext Holidays www.teletextholidays.co.uk

“DO NOT USE !!!!! WORST CUSTOMER SERVICE EVER”

★☆☆☆☆

written by Debmcd on 03/08/2015

I made a booking 29/07/15,Paid in Full ,discovered 30/07/15 dates booked had to be changed due to work,I have called 3 times on hold every time in excess of 20min and more at a time,no one is interested in helping with the changes.

I have emailed a minimum of 7 times have been told someone will ring me shortly,guess what still waiting and now 3/8/15.

I work in hospitality and if I gave this level of customer service I would be sacked, to say they are rude and unhelpful is the UNDERSTATEMENT of the year.

I would like to be contacted by a representative from there UK call centre to explain and comment on the atrocious service.

I will not recommend to anyone and I shall never use again .

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Teletexthols's Response to Debmcd's Review

Written on: 05/08/2015

Hi

I am sorry to hear this can you please provide us with your TT reference number and we will contact you directly.

Regards

Teletext Holidays

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Debmcd's reply to Teletexthols's Comment

Written on: 05/08/2015

I have already spoken to him yesterday.

It does not change how I feel about teletext as the initially holiday was advertised at £475.00 for the week, you did not honour this price it was charged at £599 inc 1 bag luggage which I paid.

Because we had to change the dates the flights are now advertised at £175 for both of us but I paid £366 and I had to pay a further £160.00 totalling £526.00, and the flights for new dates are £175.00 for the two of us, is this even legal.

Even when I asked to cancel the hotel which cost £232 you have charged an extra £20 for the cancelation which is 3 months notice.

No apology has been offered or explanation as to why I could not have been contacted to deal with the situation immediately once the dates had to be changed, as I am sure easyjet allow cancellation if done within 24hrs of booking.


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Debmcd's reply to Teletexthols's Comment

Written on: 05/08/2015

following on from my previous comment you still have not emailed confirmation of flight changes my booking details are still showing as October and not December this needs to come from you as Easyjet cannot email me because I booked via yourself can you please action this

thanks

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Teletexthols's reply to Debmcd's Comment

Written on: 07/08/2015

Hi

Thank you for your email. In order to deal with your query accordingly please can you provide your booking reference number.

Regards

Teletext Holidays

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Debmcd's reply to Teletexthols's Comment

Written on: 07/08/2015

Hi

As previously given TT273211

Thanks

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Debmcd's reply to Debmcd's Comment

Written on: 10/08/2015

STILL WAITING!!!!!! -TT273211

No contact and no confirmation of change of flights and most importantly no refund for the hotel cancellation even though card details were taken by your customer service representative.

Please do not fob me off with it takes 7-10 days I work in hospitality and I know how long it takes to refund a card INSTANTLY!.

Can you please provide the confirmation of new flight dates and confirmation of the cancellation of the hotel, which I was told I would get. When I log onto MY BOOKING on your site it is showing all the old dates and hotel still as booked!

Can you please rectify all of the above by close of play today.

Thank You

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Teletexthols's reply to Debmcd's Comment

Written on: 11/08/2015

HI

Thank you for your comments, I can confirm our finance team are looking in to this for you, and your amended confirmations will be sent to you shortly.

Regards

Teletext Holidays.

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