Customer service a joke

★★☆☆☆
2.2 / 5
32% of users recommend this

ppoin's review of Teletext Holidays www.teletextholidays.co.uk

★☆☆☆☆

“Customer service a joke”

Written on: 17/08/2014 by ppoin (1 review written)

We arrived at our hotel at 5:00am to be informed that teletext holidays had not made a reservation for our room and the hotel was full. The hotel kindly found us alternative accommodation which while far from ideal at least provided us somewhere to stop. This hotel only had space for a few days, and despite numerous phone calls to the very dodgy Indian call center it took an email to the Md before a hotel was found for the remainder of our holiday. This I'm afraid is when things went from bad to worse the third hotel was an absolute dump, rooms infested, dirty pool, miles from anywhere. While we complained both to the hotel staff and call center nothing was done. We also paid teletext holidays for a late checkout which was also not booked with the 3rd hotel. I will never book teletext aka truly travel again. Spent hours on the phone trying to sort this mess out and not one return call despite numerous promises. This company will probably cease trading if this is how they treat there customers.

Teletexthols's Response to ppoin's Review

Written on: 18/08/2014

We are really sorry to hear of the problems that you have encountered with your booking and that you are still awaiting a resolution. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

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Ppoin's reply to Teletexthols's Comment

Written on: 18/08/2014

Booking reference TT162922

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Ppoin's reply to Ppoin's Comment

Written on: 26/08/2014

Still heard nothing from teletext holidays, I can only guess that the standard response asking for booking reference is only for show.

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