Written on: 05/08/2014 by AdamOfBournemouth (1 review written)
Just wanted to say how genuinely pleased I was, by the service I was offered from your call centre agent Perry on Sunday evening.
I appreciate the difficulty in staffing a 7 days a week call centre for such extended hours.
He was polite, competent, courteous and thorough with good levels of communication.
It was also appreciated that everything was taken care or right down to remembering to reserve a cot, transfers, baggage and a guaranteed balcony.
Verify the details by email before payment was greatly appreciated and gave us the confidence that we were getting what we were promised and that important details like names were correct.
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