shocking!

★★☆☆☆
2.2 / 5
33% of users recommend this

mc27's review of Teletext Holidays www.teletextholidays.co.uk

★☆☆☆☆

“shocking!”

Written on: 25/04/2014 by mc27 (1 review written)

After making enquiries online with both teletext and other travel websites I rang teletext to try and make a booking as they appeared to have the best offer for a 10night stay to Turkey. The rep was quite rude throughout constantly talking over me and repeating "So are you booking?" When I asked to change the flight times they were offering as I had seen different online which were better I was told the cost of the holiday would increase by £ 452. Obviously I expected an increase but not this amout. I asked the gentleman (using that term lightly) why on a different website the exact same holiday was £200 cheaper he replied, to quote, "well if it's cheaper with someone else book with them" before hanging up!!!! Suffice to say I will never be calling them again and my money will spent elsewhere!!!

Teletexthols's Response to mc27's Review

Written on: 28/04/2014

Thank you for taking the time to share your recent experience with us. We are sorry to learn that you were disappointed with the service received.
We take great pride in the high standards of service provided by our team and therefore, any adverse reports are treated with the utmost importance.

We will pass your feedback onto the customer service manager so that the matter can be addressed. If you wish to discuss this further, please email us with further details.

Thank you for your valuable feedback, which is vital in helping us improve our service, and once again, please accept our apologies for the disappointment and inconvenience caused.

Teletext Holidays

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Nairnia's reply to Teletexthols's Comment

Written on: 16/06/2014

High standards? When? I'm having similar issues to those reported in here - teletext holidays are disgraceful liars, they promise to get back to you but don't! Non English comprehending rude staff - my advice steer clear! Wished we hadn't booked but certainly won't be booking with them again!!

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