Teletext Holidays www.teletextholidays.co.uk – Questions & Answers

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Asked by MohiUddin85 on 8th July 2015 Report this content
I have a holiday booked for Tunisia, Hammamet on 1st August. However my flights have been cancelled because of the tragic incident happened in Sousse. Anyway will I be able to change my holiday to a different destination rather than taking the full refund?

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Asked by marina12 on 25th June 2015 Report this content
Hi, I booked a holiday to Tunisia, Daphne Skanes Beach Hotel. We are going there in a week time. I read a reviews saying that staff is on strike and hotel is dirty, building site. Can you please advice what is happening and if something is it possible to move us to different hotel?

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Asked by terry02 on 8th May 2015 Report this content
I have one person unable to come on holiday due to work and am trying to cancel them without much joy which has put me in a position that I am going to be unable to afford the holiday and have to pay in full this week. I have emailed teletext and am getting no response. I would like to know how I would stand if I now cancel the holiday. Does anyone know? 

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Asked by beckyhop on 16th April 2015 Report this content
How much do you have to add on for luggage and transfers?

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Answers (1)
Report this content Maryloubelle Written on: 16/04/2015
Be careful with this one...I paid for transfers...was left stranded at airport and no one to this day helped me...had to get a cab...seriously out of pocket...luggage overhead free..if you need more ask Teletext...I personally will never use them again...after care is terrible...take your money and don't give a fig...hope you haven't booked already with them...if you have, hope you have a great stay..
Asked by Majoranightmare on 28th January 2015 Report this content
I booked a holiday less than 24 hours ago. The hotel I booked was a recommendation and had a superb location, to later find out it couldn't be in a worse location. Can I change my hotel easily? I feel sick with worry about this.

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Answers (3)
Report this content Nairnia Written on: 28/01/2015
Sorry to hear of your dilemma. I would check on internet purchase legislation - however I think that teletext holidays have bypassed it somehow! And I'm sorry to say that they most likely won't help! But try! And don't back down easily to them either! Good luck!
Report this content scoobydo18 Written on: 28/01/2015
Hi my daughter phoned teletext to inquire about ten of us going away for a week. She told teletext that each person would contact them confirm there booking and either pay in full or pay a deposit. One persons never contacted telext and last month they contacted us saying we had to pay this persons money or they would cancel all the others holiday ( we have all paid in full). We asked why they had booked this person o the holiday if she had never made contact or paid a deposit they said that as we were traveling as a group (but paying as indervidauals ) they has used our money as deposit for this person after several hours on the phone there rude staff have refused to give us Any refrence numbers until we pay. I contacted them one last time. They have admitted fault and said that they would stand the hotel payment but we would have to pay the flight. We have refused as we never gave teletext permission to use our money to pay for a passenger who never contacted them. We still have no details and our holiday is in six weeks. Has anyone else had this problem if my life depended on it I will never use teletext. Again a night mare company say they will return calls but never do staff that don't speak or understand good English and we have been passed around from person to person. This has been going on since last September. NEVER AGAiN
Report this content Maryloubelle Written on: 28/01/2015
I hope if you call they will help you, unfortunately once it goes past holiday I wouldn't bother ..but hopefully as you haven't departed the Customer advisors on the phone might be able to help..after service I'm afraid is, in my experience, pretty poor to say the least..All the best hope you get it resolved..
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Asked by nicki65 on 28th May 2014 Report this content
There are 2 of us who have booked and paid for our holiday. I have even checked in online but we decided we want to go somewhere completey different. Is this possible? 

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Answers (2)
Report this content Samiyah Written on: 29/05/2014
Hi Nicki, I have copied their Terms relating to your query below - hope this helps! 5. Amendments: We will do our utmost to accommodate your amendment requests but it may not always be possible. Any requests for amendments must be made in writing from the person who made the booking. We will charge an administration fee of £25 per person and any further cost we incur in making this alteration. Please note that certain travel arrangements may not be changeable after a reservation has been made and any amendment request could incur a cancellation charge of up to 100% of that part of the arrangements. If amendments are required within the 12 weeks of departure cancellation charges may apply in addition to an administration charge of up to £50 per person 6. Cancellations: Any cancellation request must be sent to us in writing and will not take effect until received by us. If you cancel your booking we will charge the cancellation charges (which may be 100% of the cost of the travel arrangements). The cancellation charges are detailed below More than 84 days: Deposit. 57-84 days: 30% or deposit whichever is greater. 29-56 days: 50%. 22-28 days: 75%. 8-21 days: 90% Within 7 days of departure: 100%. For flight bookings with all low cost airlines, the cancellation charges will be 100%. Bookings that include Scheduled flights may incur different cancellation charges as per their booking conditions.
Report this content Teletexthols Written on: 29/05/2014
Hi nicki65, If you contact the support team they will look into your booking and see if anything can be done for you. We hope this helps. Teletext Holidays
Asked by emanchana on 3rd April 2014 Report this content
On Monday 31st March I booked a holiday I had not researched after the one I had initially wanted was not suitable to all our party, I felt panicked and I know its silly but also obliged after enquiring. Now im in a real flap there are reports of mosquitos biting all day and night long as the hotel is built on a bog ie lots of insects, I am scared for the grandchildren and as for myself I react badley to bites, swelling etc. Will it be possible to change hotel only not dates or location?

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Answers (2)
Report this content Teletexthols Written on: 17/04/2014
Hi Emanchana, I am sorry to learn you are disappointed with your chosen hotel. If you have not already done so, please contact the support team (details on our website) then they will be able to check if there are any alternatives that you can be moved to. Hope this helps. Teletext Holidays
Report this content Samiyah Written on: 29/05/2014
Please be aware, there will be a steep charge for this. It is within their Terms and Conditions. If you are unwilling or unable to afford the change, Jungle Formula is an amazing bug protection brand. There are sprays and roll ons that I'd highly recommend. I use them every year.
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