Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
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★★★★☆

“got a cheap holiday.......”

Written on: 19/02/2013

i was looking to spend 400 for 4 of us and I got for the same and with transfers free.... need to talk for 1 hour but at the end result was good ... was one guy i spoke with Marian ... i think his name was but was good enough to get me a deal.. within my money… Read Full Review

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★★☆☆☆

“sorted in the end”

Written on: 02/02/2013 by beautytutty (2 reviews written)

booked a holidasy with the holidaydiscountcentre on the 27 january who then told me they could not find my holiday details even though my money had being taken from my account by this company superescapes, the other company who i booked with said they dont use this company, well someone at holiday discounts does cause thats how they booked my holiday. ive being on the phone for a day and a half trying to find my holiday ive paid for. no confirmation sent, well today recieved my confirmation… Read Full Review

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★☆☆☆☆

“SHOCKED! WORRIED! ANGRY!”

Written on: 12/01/2013 by janejaneg (1 review written)

i went to book my holiday friday with super escapes travel i was given a price and was given a number to call back direct to the agent who said he would hold the holiday for me.when i called back another agent answered and said he would deal with it as other agent was busy,the first thing he asked before asking my name or the ref number was my credit card number,i said you dont even know which holiday it is or my name!after he found the holiday hhe asked for my card number again so i said… Read Full Review

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A.t.robinson's Response to janejaneg's Review

Written on: 15/09/2013

had a very simliar problem surname was spelt wrong paid£140 for it to be corrected.had a new conformation email the christion names was spelt wrong this time goin touch with hays travel the parent company.they said they would amail superescapes.they contacted me saying thats how it was spely in the first place fortunatly i still had the email which had correct spelling had to email this to them as they insisted i was not correct. have requested £140 to be returned iam going to take it to a small claimes court to get this returned.the customer servises are rude and unhelpfull. still awating reply

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Janejaneg's reply to A.t.robinson's Comment

Written on: 15/09/2013

sorry to hear you are having problems with them too, have you reported this to ABTA?they may be able to help, holiday travel watch are good too. also it is clear to me me by reading other reviews that they doing name spellings wrong deliberately! when they spelt my daughters name wrong the typed in in block capitals! (so it would be noticed} also the address for super escape is not real! its a house in a cul de sac if you look it up on google, its a call centre based in Pakistan! this company is a nightmare and needs to be closed! also please report them to action fraud and they will log it with trading standards, hope you got to go on your holiday if not check with the airline and hotel to make sure you are booked in kind regards

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A.t.robinson's Response to janejaneg's Review

Written on: 17/09/2013

Just cancel with your credit card company they will withhold payment then go to a rep usable company or it will only get worse

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★☆☆☆☆

“+Santo Monica Hotel Mallorca”

Written on: 11/01/2013

Thu, 16 Aug 2012 at 7:4716 Aug 2012Message starred FROM mel hewitt TO 1 recipient Fw: Santa Monica hotel 8526 Hide Details Frommel hewitt Toinfo@superescapes.co.uk Hi It is 14 days all I received is confirmation it is being look at this was the holiday from hell. Could I have some sort of reply in the next 7 days. Mel ----- Forwarded Message ----- From: mel hewitt To: "info@superescapes.co.uk" Sent: Monday, 30 July 2012, 9:16 Subject: Fw: Santa Monica hotel 8526 ----- ForwardedRead Full Review

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★☆☆☆☆

“Told £500 deposit would be taken on the phone..but ”

Written on: 02/01/2013 by Anxious (1 review written)

Told £500 deposit would be taken on the phone..but the whole amount taken from bank! Holidays four months away! I'm very worried as I have nothing as yet in writing. What else will be wrong. I have email customer services and if I get a quick positive reply I will post a better review. Holiday booked yesterday.. Fingers crossed… Read Full Review

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Beautytutty's Response to Anxious's Review

Written on: 02/02/2013

i booked my holiday with discountholidaycentre who then could not find my details but had taken the money for the holiday, the company that took the money was this company superescape even though the other company said they dont use this company, confusing, yes very and alot of worry for me as i booked the holiday on the 27 jan and have only today recieved my confermation, you will recieve something they very slow. this is the number i called and a lovely lady sorted it for me . hope this is helpfull

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Beautytutty's Response to Anxious's Review

Written on: 02/02/2013

had wrote you one review, but they say they monitor them, shorter version of what i wrote last time. you will recieve your confirmation around 5-10 days they very slow but you will recieve it.

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★☆☆☆☆

“Poor experience from start to finish. DO NOT BOOK WITH...”

Written on: 02/12/2012 by smiillee (2 reviews written)

Called a couple of times to make sure all details were correct before finally paying. had problems with the person i was speaking to as he kept making mistakes. at the end of the call you think you have a price to pay and then they start adding charges for different thinks and the balance goes up more and more. spoke to one guy who said transfers were included in cost and then speak to someone else who says the other guy forgot to add them on and i have to pay. had the feeling i should just… Read Full Review

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Janejaneg's Response to smiillee's Review

Written on: 12/01/2013

the same thing to me and their attitude is appaulling! im reporting these con merchants to watchdog and i suggest you do the same and good luck

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★☆☆☆☆

“Beware CON MERCHANTS!!!!!!!”

Written on: 24/11/2012

Booked a 7 day All Inclusive holiday to Turkey for July 2013, great bargain or so we thought, paid 800.00 pounds deposit which left another 600 pounds to pay. We received an email two months later saying we had to change our hotel as there was a problem with the booking and this hotel was no longer available, we were offered an alternative hotel in a total different area of Turkey and they tried to tell us this was a 5* Hotel, when we looked into it, it was advertised as a 3* and got rubbish… Read Full Review

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Smiillee's Comment

Written on: 02/12/2012

totally agree. which i saw this review before i booked. mistakes all over my documents and there expecting me to pay extra to fix it

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★★★★☆

“Good customer response .....”

Written on: 20/11/2012

I booked a holida with Super escapes in September for Crete and I had a very bad experience with the hotel, shower was broken and my boyfriend was not able to stay there for a day so I called customer care and they asked me to wait for a day which i thought that we will end up a bad holiday but I received a call from a local agent in 3 hours and he started asked about the inconvience I'm facing and that person name is ACACIUS i think but he was so helpful he moved us to a different hotel after… Read Full Review

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★☆☆☆☆

“con merchants”

Written on: 13/11/2012

this travel agent is only after as much money as they can get out of you,please please please give them a'wide birth'.all there business is done over the phone,and just remember its costing you.i booked a holiday with them earlier this year,2weeks self catering,the agent asked me if i would like an upgrade from studio to 1 bedroomed apt,£50 extra for the fortnight,which i agreed on.on arriving at my destination i found the complex had no studio's only 1&2 bedroomed apts.back home i rang super… Read Full Review

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★★★★★

“Fabulous Holiday Ever Had”

Written on: 04/11/2012

I'm Alex chadman me and my wife booked a holiday with Super Escapes Travel in august to tenerife and it was first time going there so we dont have any idea abt the places out there so agent {TONY} suggested us abt the place before that he asked us about our requirments, why we are going what we want which I feel good as many of them dont bother to ask exactly what i want from that holiday and he suggested a hotel and explained and we got what we wanted and more over, a week before we travel… Read Full Review

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