Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.8 / 5
49% of users recommend this
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★☆☆☆☆

“absaloute disastre”

Written on: 15/09/2013 by a.t.robinson (1 review written)

phoned booked holiday surname was wrong paid £140 to be changed email conformation came back right surname put wrong christian name. customer services said it was correct fortunatly ihad kept original email cinfirmation they still said the were right had to send email to confirm iwas telling the truth. dont trust this company would not book with these again feltlike i was being held to ransome wish i had cancelled payment on credit card. still ongoing … Read Full Review

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★☆☆☆☆

“RIP OFF COMPANY !!!”

Written on: 12/09/2013

do not use this rude and arrogant company !!! advertised a 4* hotel so i paid my MONEY,, weeks later i get an email from super escapes saying that the hotel is a 3* and all adverts relating to this hotel as a 4* have been removed (BUT they are still advertised as a 4* they would not even as a gesture give me any discount and always wanted me to phone the customer services no 0870..... and not the free 0800 sales NO..... every one i spoke to had english names but sound ed as if they were in… Read Full Review

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★★★★★

“changed hotel”

Written on: 10/09/2013 by ianbowery (1 review written)

I have just booked three holidays with this company in the last two weeks and I went on TripAdvisor they said one of the hotel was very bad so I rang them up and they we're very helpful and let me pick another hotel and email the details with in one hour that's what I call service so speak as u find will definitely will be using them again thanks … Read Full Review

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Bluegeenie's Response to ianbowery's Review

Written on: 13/09/2013

your one of the lucky ones !!

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★☆☆☆☆

“Never use this company. They lie, are pushy,...”

Written on: 29/08/2013

Never use this company. They lie, are pushy, manipulative and just generally awful. I ended up in tears dealing with this company. They should be shut down. … Read Full Review

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★☆☆☆☆

“terrible complaints service ”

Written on: 28/08/2013

Superescapes is a unprofessional and lapsadazy company. With 'travel advisors' located in a foreign country, who try to help the best they can, but communication difficulties soon surface. Superescapes lacks clear information on its managment structure and complaints policy. Does anyone know who its CEO is? Why the mystery? We have an outstanding complaint which still has not been resolved. They have offered to pay money and admitted responsibility for its lack of customer care after we were… Read Full Review

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★☆☆☆☆

“Terrible Company”

Written on: 23/08/2013

Firstly they get your card details then add extra charges onto total,i am due to fly out tomorrow and no confirmation email as of yet.Phoned them twice already this morning and i should have had everything by now so they say.Stay well away from this company they are not at all helpful and liars… Read Full Review

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Darcy1978's Comment

Written on: 28/08/2013

yes i totally agree we had a similar experiecne as you as well, what a nightmare, i wouldnt even rate it a one star... keep away and use your local travel agent.

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★★☆☆☆

“unresponsive”

Written on: 11/08/2013 by dmh500 (1 review written)

Booked an all inclusive holiday to Corfu in September received paperwork to find no luggage allowance for my partner called several times and sent several e,mails no response whatsoever… Read Full Review

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★★★★★

“BEST CUSTOMER SERVICE EVER HAD”

Written on: 08/08/2013

Mr Arvind Mistry I booked a holiday reference no:333009 going to bodrum turkey on 5th September along with my family and i was looking to book the hotel "Palm Wings" which is in altinkum, but unfortunately they have booked for same hotel which is in different hotel (Kusadasi), called up customer service to change this and i have sopke to a guy who was really helpful for me. When i told him about all this first he did apologized and then he tried to chage my accommodation, but unfortunately… Read Full Review

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★☆☆☆☆

“Super Escapes? More like Stupid Escapes!!!”

Written on: 07/08/2013

I would never, ever recommend this company to anyone! They are a shower of lazy,lying incompetent muppets who are only interested in making money out of you! I booked a late deal to Marmaris with a week to go before departure. I was due to fly in the early hours of Sunday morning and on the Tuesday received my travel documents, which all contained an extra letter in my first name and the title Mr instead of Miss. this was despite me clarifying the details with three different agents, all of… Read Full Review

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Janejaneg's Comment

Written on: 07/09/2013

hi from my experience and other reviews I see I think the mistakes are deliberate to rake money out of customers, when they spelt my daughters name wrong they wrote it in block capitals! so it would be noticed, this company needs to be prosecuted and closed down!

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Saveysense22's Comment

Written on: 21/05/2014

I totally agree with the final comments. The incompetence of this company is staggering and more worrying is that they are allowed to continue trading. Just read the reviews on this site and take time to consider why so many are bad before you decide to book.

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★☆☆☆☆

“Stay clear!!!”

Written on: 06/08/2013 by Natsmarie (1 review written)

I urge everyone to avoid this company! We booked a girly holiday to magaluf with these and they were terrible. They changed our hotel and decided to leave a voicemail to tell us that they had changed our hotel to a hostel! To make matters worse they would not answer our phone calls when we wanted to know why we had been changed etc (turns out they booked us into the cheaper option all along). We actually had to ring hays travel (super escape have connections with these) to recirve help. The… Read Full Review

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★★★★★

“Booked holiday twice through them really pleased with...”

Written on: 03/08/2013

Booked holiday twice through them really pleased with the service. Would Definitely do it again… Read Full Review

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★★★★☆

“HONEST GARY !!!!!!!!!!”

Written on: 03/08/2013

This was my first time booking with SUPER ESCAPES, I was pleasantly surprised at how smoothly my holiday went from start to finish . Everything was very well organised . Also my holiday was the cheapest price with all the agents i shopped , so thank you so much Gary for being honest. A great time was had by all… Read Full Review

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★★★★☆

“worth giving a try.”

Written on: 02/08/2013

Booked a holiday to turkey at a very good price. Later searching on internet I found this company got mixed reviews and below average. I was so worried that I immediatly called them back. To my horror the agents refused to give me any information of my booking except my booking reservation number, they just keep on asking me to call there customer support number. And when I called that number it wad too late as there office was closed at 6 in the evening. I wad so worried whole night couldn't… Read Full Review

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★★★★☆

“Brilliant, Vibriant,Excellent”

Written on: 31/07/2013 by amodi.nc (1 review written)

Great customer service, very friendly and enthusiastic. This was wonderful as the advisor went above and beyond to give this great service. I would highly recommend him as he went out of his way to find us the best hotel to suit us traveling with a young family and the end result was great. There wasn't anything that i did not like as this is the first time that i booked with Super escapes. A nice experience and i felt like i had made a friend!! Trusted his opinion, he provided me with extra… Read Full Review

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★☆☆☆☆

“Do not touch ”

Written on: 31/07/2013

Booked and paid for a holiday. The advisor said his Supervisor had to check. Waited on phone then line went dead. Rang him back on direct line he gave me. Spoke with his Supervisor who sounded just like him!! Told me he had made a mistake. Holiday would be £700 more!! Refused to pay more stating I had paid for the holiday offered. Supervisor told me that my card had not gone through so had to pay. Asked them where they were located and Supervisor informed me they had offices in a complex in… Read Full Review

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★★★★☆

“Great Travel advisor "Oliver"”

Written on: 30/07/2013

i booked a holiday going to crete and i was first of all scared to book with them coz on phone it was sounding an asian when i asked the advisor he confirmed that he is a born asian. Advisor offered me going to fereniki complex,he provided me every single detail of the place coz i informed him this was for the first time to greek islands.He said superescapes will make sure that you enjoy your hassle free holiday.When i checked the details of the hotel online after booking with them everything… Read Full Review

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★☆☆☆☆

“SHOULD NOT BE TRADING”

Written on: 26/07/2013

Booked a holiday for my daughter and her partner to the add that was advertised as Mykanos. When my confirmation arrived it was to Corfu - Benitses 2 star hotel with disgusting reviews. We did not go on the holiday and cannot reason with this company for a refund. I rang Super Escapes to be told "NO MAM THIS IS WHAT YOU BOOKED" CLearly advertising on there website as a different resort. They should be shut down for FALSE ADVERTISING. You can no communicate with the call centre. On three… Read Full Review

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★☆☆☆☆

“Con-merchants - avoid at all costs”

Written on: 16/07/2013

I booked my holiday with Super Escapes in Jun-13 for 3 people flying with Ryanair (with 3 checked-in luggage items). The problem I had was that the sales agent at Super Escapes had only booked 2 checked-in luggage items (even though I wanted 3). So when I arrived at the airport the airline (Ryanair) charged me £100 extra for the Outward journey as the luggage was not pre-booked online. Likewise, for the return journey, I had to pay an extra £45. SO I paid £145 on top of the price I was… Read Full Review

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★★★★★

“We booked a family holiday to lanzarote from super...”

Written on: 15/07/2013 by traveller_girl (1 review written)

We booked a family holiday to lanzarote from super escapes and we really enjoyed it. We booked it from an advisor and he gave us a great price, he's very patient and tells you his opinion in all honesty (not like any of those other agents that just want to get money out of you). We're thinking about booking another holiday and will undoubtedly book it from super escapes! I do recommend to anyone who chooses to go to a great location for a great price. The final price we paid is the exact price… Read Full Review

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★★★★☆

“"Brilliant, Vibriant,Excellent ””

Written on: 13/07/2013 by Daysie (1 review written)

Great customer service, very friendly and enthusiastic. This was wonderful as the advisor went above and beyond to give this great service. I would highly recommend him as he went out of his way to find us the best hotel to suit us travelling with a young family and the end result was great. There wasn't anything that i did not like as this is the first time that i booked with Superescapes. A nice experience and i felt like i had made a friend!! Trusted his opinion, he provided me with extra… Read Full Review

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