Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.7 / 5
48% of users recommend this
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★☆☆☆☆

“Stay clear!!!”

Written on: 06/08/2013 by Natsmarie (1 review written)

I urge everyone to avoid this company! We booked a girly holiday to magaluf with these and they were terrible. They changed our hotel and decided to leave a voicemail to tell us that they had changed our hotel to a hostel! To make matters worse they would not answer our phone calls when we wanted to know why we had been changed etc (turns out they booked us into the cheaper option all along). We actually had to ring hays travel (super escape have connections with these) to recirve help. The… Read Full Review

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★★★★★

“Booked holiday twice through them really pleased with...”

Written on: 03/08/2013

Booked holiday twice through them really pleased with the service. Would Definitely do it again… Read Full Review

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★★★★☆

“HONEST GARY !!!!!!!!!!”

Written on: 03/08/2013

This was my first time booking with SUPER ESCAPES, I was pleasantly surprised at how smoothly my holiday went from start to finish . Everything was very well organised . Also my holiday was the cheapest price with all the agents i shopped , so thank you so much Gary for being honest. A great time was had by all… Read Full Review

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★★★★☆

“worth giving a try.”

Written on: 02/08/2013

Booked a holiday to turkey at a very good price. Later searching on internet I found this company got mixed reviews and below average. I was so worried that I immediatly called them back. To my horror the agents refused to give me any information of my booking except my booking reservation number, they just keep on asking me to call there customer support number. And when I called that number it wad too late as there office was closed at 6 in the evening. I wad so worried whole night couldn't… Read Full Review

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★★★★☆

“Brilliant, Vibriant,Excellent”

Written on: 31/07/2013 by amodi.nc (1 review written)

Great customer service, very friendly and enthusiastic. This was wonderful as the advisor went above and beyond to give this great service. I would highly recommend him as he went out of his way to find us the best hotel to suit us traveling with a young family and the end result was great. There wasn't anything that i did not like as this is the first time that i booked with Super escapes. A nice experience and i felt like i had made a friend!! Trusted his opinion, he provided me with extra… Read Full Review

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★☆☆☆☆

“Do not touch ”

Written on: 31/07/2013

Booked and paid for a holiday. The advisor said his Supervisor had to check. Waited on phone then line went dead. Rang him back on direct line he gave me. Spoke with his Supervisor who sounded just like him!! Told me he had made a mistake. Holiday would be £700 more!! Refused to pay more stating I had paid for the holiday offered. Supervisor told me that my card had not gone through so had to pay. Asked them where they were located and Supervisor informed me they had offices in a complex in… Read Full Review

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★★★★☆

“Great Travel advisor "Oliver"”

Written on: 30/07/2013

i booked a holiday going to crete and i was first of all scared to book with them coz on phone it was sounding an asian when i asked the advisor he confirmed that he is a born asian. Advisor offered me going to fereniki complex,he provided me every single detail of the place coz i informed him this was for the first time to greek islands.He said superescapes will make sure that you enjoy your hassle free holiday.When i checked the details of the hotel online after booking with them everything… Read Full Review

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★☆☆☆☆

“SHOULD NOT BE TRADING”

Written on: 26/07/2013

Booked a holiday for my daughter and her partner to the add that was advertised as Mykanos. When my confirmation arrived it was to Corfu - Benitses 2 star hotel with disgusting reviews. We did not go on the holiday and cannot reason with this company for a refund. I rang Super Escapes to be told "NO MAM THIS IS WHAT YOU BOOKED" CLearly advertising on there website as a different resort. They should be shut down for FALSE ADVERTISING. You can no communicate with the call centre. On three… Read Full Review

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★☆☆☆☆

“Con-merchants - avoid at all costs”

Written on: 16/07/2013

I booked my holiday with Super Escapes in Jun-13 for 3 people flying with Ryanair (with 3 checked-in luggage items). The problem I had was that the sales agent at Super Escapes had only booked 2 checked-in luggage items (even though I wanted 3). So when I arrived at the airport the airline (Ryanair) charged me £100 extra for the Outward journey as the luggage was not pre-booked online. Likewise, for the return journey, I had to pay an extra £45. SO I paid £145 on top of the price I was… Read Full Review

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★★★★★

“We booked a family holiday to lanzarote from super...”

Written on: 15/07/2013 by traveller_girl (1 review written)

We booked a family holiday to lanzarote from super escapes and we really enjoyed it. We booked it from an advisor and he gave us a great price, he's very patient and tells you his opinion in all honesty (not like any of those other agents that just want to get money out of you). We're thinking about booking another holiday and will undoubtedly book it from super escapes! I do recommend to anyone who chooses to go to a great location for a great price. The final price we paid is the exact price… Read Full Review

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★★★★☆

“"Brilliant, Vibriant,Excellent ””

Written on: 13/07/2013 by Daysie (1 review written)

Great customer service, very friendly and enthusiastic. This was wonderful as the advisor went above and beyond to give this great service. I would highly recommend him as he went out of his way to find us the best hotel to suit us travelling with a young family and the end result was great. There wasn't anything that i did not like as this is the first time that i booked with Superescapes. A nice experience and i felt like i had made a friend!! Trusted his opinion, he provided me with extra… Read Full Review

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★☆☆☆☆

“Holiday Ref: 13900”

Written on: 12/07/2013

BOOKED A WEEKS HOLIDAY IN RHODES WITH SUPER ESCAPES TRAVEL Booking conformation arrived 24hrs before our flight with incorrect flight details, after spending 40mins on a premium rate line to them they informed me it was an error they couldn't fix and left it for me to sort out. After the holiday I emailed them with a complain regarding the hotel including photes etc. after a month I received an email explaining how sorry they were regarding my complained dated 14/12/2012 when my actual holiday… Read Full Review

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★★★★☆

“Don`t go with the bad reviews!!! CUSTOMER SERVICE* *...”

Written on: 09/07/2013

Booked a 7 nights holiday to San remo hotel, Ibiza. We were informed total cost of the holiday as £898.00 for me and my partner. But later another man took over the call and charged £72.00 extra for Admin fees and certificate charges. As the officer was in so hurry, i dint understood and authorized him to go ahead and reserve my holiday. Later when i received the confirmations, i released i was over charged. Immediately i called customer service and they said they will look into it it and… Read Full Review

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★☆☆☆☆

“Stay away!!!”

Written on: 08/07/2013 by Jra2013 (1 review written)

Booked my holiday with this company spoke to 3 different people to confirm the booking, next day recieved confirmation of the holiday and 2 passengers names were spelt incorrectly got in contact with them to explain the problem and got told that they would send me the new documents by Monday Thursday came and still no sign of confirmation so I phoned back up I then got told that I would have to pay 200 pound for the emmendments which was clearly there mistake, it's now they day before I fly… Read Full Review

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★★★★☆

“good holiday”

Written on: 30/06/2013 by denise02 (1 review written)

just been abroad booked with this company went through all hol details on phone with them gave my card detailes to pay thought i had finished booking .then she said she would pass me to colleague to check my details he went through the booking with me then tried to add extra charges on for variouse things so i told him to cancel the booking as i had already been given a price and that was all i was willing to pay.he said he would speak to his manager .when he came back to me he said he would… Read Full Review

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★☆☆☆☆

“"TRAVEL AGENCY"....MY A*SE!!!”

Written on: 26/06/2013

We booked an A/I disabled friendly holiday with this company.The only thing they managed to get right were the flights!!. We asked for disabled assistance at the airport (not booked by company) companys answer;ryan airs fault,Airport transfer (not booked by company) companys answer;none,We arrived at the holiday complex on the 1st May to be informed that we were not booked in until the 5th May,had to pay for our new room ourselves(not booked by company)companys answer;holiday complexs… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 23/06/2013

Booked for holiday in benidorm after I booked and the took my money had to phone them bout 5 times to get booking ref the i had no email with conformation so I had to phone them for that then they told me my booking ref don't exist my holiday has not been booked finally got email with details they were all wrong phoned them again for email for boarding passes no email had to phone again and again the dont speak much English hard to understand put on hold don't know how many times phone calls… Read Full Review

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★★★★☆

“Richard the super sales Agent from”

Written on: 22/06/2013 by bhatia (1 review written)

i booked a holiday with super escapes on 6/jun/13, spoken with a guy, he was so helpful for to provide the good holiday package with very best price, which i havent found the whole UK market… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 16/06/2013

The agent lied, you stated that the hotel corona roja aptos in playa del ingles is a 3plus star, its a 2star but i wouldn't give it a 1 star. Had to phone several times for the paper work, and boarding passes, why is it that customers have to do all the chasing even when they have booked in full. Will never book with you again… Read Full Review

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★★★★☆

“sales man ricky”

Written on: 16/06/2013 by artium (1 review written)

i would just like to say how helpful and pleasant ricky was in helping us to find a good holiday and at the price we could afford.iff our holiday is as nice as he was we will be delighted… Read Full Review

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