Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.8 / 5
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★☆☆☆☆

“Should Take My Own Advice!!”

Written on: 29/01/2014 by madfirefly (1 review written)

I've definately dropped the ball on this one!! Didn't follow my own golden rule and check the reviews before booking because our friends had already booked with Super Escapes so it must be kosher musn't it!! Made the booking online, entered my details and payment details then sat back to wait for confirmation, and waited and waited... Two days later I ran the Premium rate!! 'help' line number and quoted the online booking reference that I made a note of when payment was taken. 'Ah, yes Mr… Read Full Review

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Aimsy0X's Response to madfirefly's Review

Written on: 26/02/2014

Hi.. what happened with this in the end? I've booked a holiday and had the exact same problem.. i never got a call back and my money has gone and had no emails or conformation??

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★☆☆☆☆

“never book with these”

Written on: 29/01/2014

we booked a holiday in marmaris last september to celebrate renewing our vows the hotel we booked showed english food and excellent rooms when we got there it was early hours so what a shock we had for breakfast when it was chopped up tin saugage or spicy eggs no toast ok cereal was there but this was a all inclusive holidays never seen nothing like it we emailed this company complained to the rep and we are still waiting just for somebody to help it sort the :resturant: had 2 flea ridden… Read Full Review

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★★★★★

“Golf holiday Tenerife”

Written on: 26/01/2014 by Theholidayclub (1 review written)

Just arrived back yesterday, I booked a party of 16 to tenerife in September over the phone paid a deposit before I read the reviews on this company luckily, because the negative reviews would have put me off. This company was first class everything went fantastically well, one week all inclusive, 16 bags 7 golf bags and transfers for a fabulous price which I could not beat anywhere ! I would have no qualms using them again next year. I had no problems wot so ever… Read Full Review

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★★★★★

“Great Deal For Sharm el shaik”

Written on: 16/12/2013

i booked a holiday for my family in egypt earlier i got the deal for another hotel but when i checked with the travel agent he suggested me a different hotel as i was going with my kids on holiday,he provided me a hotel Royal albatros i checked it on line it was the ideal hotel for me i oliver for making my hoiday. this is the awesome expereince he give me exactly what i want from holiday in my budget .thank u very much super escapes looking to book more holidays with you guys… Read Full Review

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★★★☆☆

“could be better!!!”

Written on: 09/11/2013

Everything was very professional from super escapes travel. My only negative would be they said transfer time would be 45 mins approx and it was more than 2 hours. I was informed eden hotel as 5 star hotel but when we arrived it turned out to he a 4 star. But hotel was good, friendly and helpful without being in your face, location was excellen, Hotel was were very clean and tidy. Only negative would be the towels had seen better days… Read Full Review

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★★★★★

“A big cheers!!! :-)”

Written on: 06/11/2013

booked through super escapes for our family holiday to Tenerife and we are a group of four adults, a baby of 1 years, 13 year old plus a 15 year old which we have just returned from. The holiday itself was fantastic, but I am totally grateful to super escapes for their professionalism and help with the problems we had before departure. A week before travel, one of the group had an accident and was hospitalised and was not expected to travel. I spoke to a lady from customer services throughout… Read Full Review

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★★★★☆

“fab hol”

Written on: 02/11/2013

Me and my partner went to fuertvntra. We enjoyed staying at Sara Hotel. The only dissappointment was the weather. It was windy most of the time and very cloudy most days. Explored a town call Correjeca and was a lovely resort. More to shop there than Faleta de Luste. Overall it was a pleasant stay… Read Full Review

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★☆☆☆☆

“Fake”

Written on: 27/10/2013

the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA… Read Full Review

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Nigel69's Comment

Written on: 09/02/2014

does it matter as long as you get whats booked your phones probably in india your car nsurance is prob in india your bank is prob in india are they fake

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★★★☆☆

“just okay!!!”

Written on: 26/10/2013

The staff were nice but couldn't get through to the same person each time i called, and each time i was given different prices for the same holiday depending on who i spoke to. or told the previous persons holiday was no longer available(this is quite strange for me !). you have to pay a percentage for using your ccredit card and some extra charges which you are not told about until after call is put through to some other who is going to book this!! once booked and paid for you have to call a… Read Full Review

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★★★★☆

“excellent holiday!!! But transfers were let down.”

Written on: 19/10/2013

Recently travelled with Super escapes to Lanzarote. The flights and apartments were exactly what we expected but unfortunately we were let down by the transfer companyl. On arrival at the airport we went to their desk and were told to wait outside till someone came for us. half an hour later we were still there. when I queried this I was told that as we had booked a shuttle it would be at least another half hour . As we knew the staff at our apartment block were staying on late to book us in… Read Full Review

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★☆☆☆☆

“Untrustworthy poor customer services ”

Written on: 17/10/2013 by Whitecavin (1 review written)

We booked for a holiday to turkey to the tropicana at olo deniz and requested that we had a room that was suitable for my wife who is recovering from a broken leg .when we arrived we found that that we we're allocated a attic room with what only can be discribed as a ladder to the room. Despite super escapes assuring that this had been done . The room was disgusting And had all ready been rejected by a previous couple. The hotel refused to move us say that was what we booked however they would… Read Full Review

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★★★★☆

“win win for me!!”

Written on: 08/10/2013

This is my first but not the last booking on super escapes website. Easy to navigate, booking process and the transparency of information was easily available and accessible. Also, calling super escapes customer service folks for extra support was really nice with a helping hand on the other side of the line. Super escapes was really fantastic and made it really easy. It took less than 10 min to search and my hotel on website and within 24 hours received my vouchers, only bad part about… Read Full Review

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★★★★☆

“satisfied!!!”

Written on: 06/10/2013

If adem who reconfirmed our holiday for us reads this then a MASSIVE thank you.. You had to put up with me umming and fussing over everything , emailing you back at obscure hours and you still managed to reconfirm our holiday after a disappointing schedule change. If that was me in reverse I would have given up as a lost cause but he kept going. The holiday was exactly what was booked, until our flight timings was changed by airliner. Sometimes you only get negative feedback because people… Read Full Review

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★★★★★

“Egypt!! Got another holiday.”

Written on: 05/10/2013

Special people within the travel agency overcame the many problems that were the result of the Egypt protest. Staff worked long hours to reorganize our holiday in three days without any extra cost. this was really outstanding and in today's world it's very unusual to find this level of quality service. I would benchmark the company against the best.in the business. We will be using the company many times in the future. Well done to all concerned… Read Full Review

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★★★★★

“overwhelming service!!!”

Written on: 03/10/2013

I have just received my printed out travel documents by post ...how nice that I have not had to do this! Thanks for that Super Escapes! Its good customer service to maintain and has certainly made this customer feel not second rate because I fly with budget airlines,it would have been good to have been told this was part of your service otherwise I am satisfied. Super Escapes you are recommended!… Read Full Review

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★★★★☆

“redeemed holiday. excellent service!!!”

Written on: 02/10/2013

Had 1 week at The Belvedere apartments in Paleokastritsa Corfu. Used super escapes travel despite some reservations as we have had problems with flights and transfers in the past. Super Escapes Travel have redeemed themselves, discount vouchers redeemed, confirmations on time, no errors, everything went perfectly, flights on time, no changes, first drop off on transfer, local rep friendly and knowledgable, Hotel/rooms exactly as expected, stinning views from our room which was basic but… Read Full Review

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★★★★☆

“More than expected!!!”

Written on: 29/09/2013

Being the first time to book by one of these company's I was a little apprehensive after booking my holiday to Marrakech, but in fact was pleasantly surprised how helpful the staff were and how quick and efficient the whole procedure was in sending all my holiday documents and boarding cards. Therefore would be very confident in contacting them in future and passing my experience to others should I consider further holidays/breaks… Read Full Review

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Sallynotimpressed's Comment

Written on: 02/10/2013

Super escapes are day light robbers, they give you a price, confirm everything included in the price, take your payment details and then add more money on, and then call you back and tell you flights have gone up and you need to pay more. And to top it all of they all use fake names.

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★★★★★

“fantastic budget holiday”

Written on: 23/09/2013

booked my holiday with super escapes got a great deal, was worried because of some bad reviews but everything went perfect. went Ibiza in the san remo hotel all staff friendly food good fantastic locations over looking med.would defo book with them again ....If your looking for a budget holiday this is the company to go with...thanks guys for great holiday… Read Full Review

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★★★☆☆

“Good service after booking!!”

Written on: 21/09/2013

I would definitely use super escapes again. We had a few issues with the booking but the call centre was very helpful and easy to use. All the information was quickly emailed through to me and we didn't encounter any problems with any aspect of our holiday. Thankyou so much for making booking a holiday easy!!… Read Full Review

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★☆☆☆☆

“Worse holiday ever ”

Written on: 17/09/2013 by Notbothered2013 (1 review written)

Giving super escapes a rating out of 10 for service giving them a rating of 0 wouldn't even be that good. Not one of them speak clear English: also booked me an my family in a complete dive of a hotel. All inclusive holiday with a luxury suite turned out when we got there it was a family room. The bar man was rude. All inclusive holiday one drink per person at a time. Dodgy electric cables hanging from sockets. I would stay away from this rip off money grabbing s.h.i.t company they call super… Read Full Review

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