Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.9 / 5
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★☆☆☆☆

“UTTERLY RIDICULOUS TRAVEL GROUP”

Written on: 29/05/2014 by WinstonCarpenter317 (1 review written)

I travel abroad at least 2 or 3 times a year and have never had to write a review, but super escapes holidays are ridiculous. There customer service over the phone is shocking, not one person I dealt with understood and knew what they was doing by the sounds of it and one man put the phone down on me. I travel in 3 days time and was currently waiting for my travel documents that a women on the phone kept telling me she had sent, she clearly had not sent them and was getting snotty with me… Read Full Review

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Smillshawker's Comment

Written on: 03/06/2014

Anyone know which email address to give wen I check in online ? They want the super escapes email!

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★☆☆☆☆

“DO NOT...”

Written on: 24/05/2014 by Moorepg292 (1 review written)

A DUSGUSTING ORGANISATION, DO NOT USE THEM, DO NOT TRUST THE… Read Full Review

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★★★★★

“Can't beat the service!”

Written on: 21/05/2014 by Scottsh341 (1 review written)

I spoke with a guy that for us was a god sent. I can not tell you enough how patient, respectful and helpful he was. He booked us a holiday to Greece tht is sooo trailered for us :) I would definaty recommend this to my friends and actually I already have and two more ppl are joining us . I will sure get back in touch for future holidays as they are doing a fair and honest business unlike many other travel agents. I will keep you updated when back from holiday to let you know about the hotel… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 21/05/2014

Awful company!!! Would not recommend my worst enemy booking a holiday with them!!! Gave us all wrong return flight details and no correct number to contact them on! Took 2 hours before we actually spoke to someone who worked for this shambles of a company! Running up our phone bills as we were in greece! In the end had to contact the airline we were meant to fly with to see what flight if any we had been put on. After finally speaking to someone at super escapes they didnt take any… Read Full Review

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★★☆☆☆

“Please read this before booking with Superescapes”

Written on: 19/05/2014 by 52O'Neal (1 review written)

Booked a weeks holiday to Turkey through Ice Lolly. I experienced a whole lot of hassle with Superescapes Travel. I had to phone them to get my documentation sent after I booked. The flight tickets were meant to be sent about 7 days prior to departure however I did not receive them and spent 3 days phoning their premium rate number and emailed them several times to no avail. They did not answer my emails. When I did get through they sent me the wrong information i.e. they sent the flight… Read Full Review

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★☆☆☆☆

“COMPLETE RUBBISH!!!”

Written on: 17/05/2014 by 395Dowling (1 review written)

Me and a friend rang Super Escapes for a holiday in Ibiza after seeing it advertised by Icelolly.com at a certain price. We spoke to one operator named Rex, who was very rude, unhelpful, and hung up on us multiple times. When we asked whether the price was as stated on the website, it went up by at least £100. We ended up calling the company several times, getting a hold of several different operators, including another man, who called us idiotic for thinking the price would stay the same as… Read Full Review

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Saveysense22's Comment

Written on: 19/05/2014

I can relate to everything you have said about this company. I had a very stressful time getting them to send me my documentation. Customer service is the worst I have every experienced from a "travel company". I will never use them again.

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★★★★★

“Great bargain holiday”

Written on: 03/05/2014 by WillieGarrett259 (1 review written)

Great bargain holiday to Fuerteventura - everything went tickety boo and was delighted to find that although we only booked for 15kg of luggage we had 20 kg when our flight vouchers came. Cheap transfers that went on time and great all inclusive accommodation - no complaints at all… Read Full Review

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★☆☆☆☆

“Ruined my Holiday”

Written on: 13/04/2014 by GrantDudley (1 review written)

I booked a holiday with this company it was a worst nightmare of my life so rude asian over the phone when i checked he said me his name is Rex. He made my holiday in hell. I will advise people not to book holidays with this company always ready to Rip you off… Read Full Review

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★☆☆☆☆

“the worst holiday company”

Written on: 11/04/2014 by dita1987 (1 review written)

first they tried to increase the price of booking by over £200 during the final stage of making a payment, then they send a confirmation for holiday made just for 2 people instead of 4 i tried contacting many times but no response i feel like i wasted my money unbelievable stress and worry please be very carefull with them !!!… Read Full Review

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★☆☆☆☆

“disgusting.....”

Written on: 15/03/2014 by Carver415 (1 review written)

I have contacted super escapes to enquire and book a my break to beach. The executive to with whom i was speaking i presume his name was RAIAN with Pakistan accent was so rude. He have tried to bully me, i felt like he was threatening me, he urged me to shut up, but he was not speaking to me directly. I just hung my call as i was left with no option. Later i received several missed calls. When i called back, to my horror it was from same travel company. God blessed, i dint confirmed my break… Read Full Review

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★★★★☆

“...."all good" ”

Written on: 07/03/2014 by Wright445 (1 review written)

I was very happy with the whole experience of booking with Super Escapes travel. I had excellent advice on the phone at the time of booking. Although I found an error on my documents it was sorted very quickly and couldn’t fault their customer service, in fact i was impressed how fast they dealt with my problem. We got great value and really enjoyed albuferia. Will hopefully book again too… Read Full Review

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★★★★☆

“Great service!!! ”

Written on: 06/02/2014

May I say it's been refreshing to have your help, it's not very often I come across good customer service and you have definitely provided that. You have given me your direct contact details and come back to me when you said you were going to. Thank you very much you have provided great service to me!!… Read Full Review

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★☆☆☆☆

“Should Take My Own Advice!!”

Written on: 29/01/2014 by madfirefly (1 review written)

I've definately dropped the ball on this one!! Didn't follow my own golden rule and check the reviews before booking because our friends had already booked with Super Escapes so it must be kosher musn't it!! Made the booking online, entered my details and payment details then sat back to wait for confirmation, and waited and waited... Two days later I ran the Premium rate!! 'help' line number and quoted the online booking reference that I made a note of when payment was taken. 'Ah, yes Mr… Read Full Review

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Aimsy0X's Response to madfirefly's Review

Written on: 26/02/2014

Hi.. what happened with this in the end? I've booked a holiday and had the exact same problem.. i never got a call back and my money has gone and had no emails or conformation??

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★☆☆☆☆

“never book with these”

Written on: 29/01/2014

we booked a holiday in marmaris last september to celebrate renewing our vows the hotel we booked showed english food and excellent rooms when we got there it was early hours so what a shock we had for breakfast when it was chopped up tin saugage or spicy eggs no toast ok cereal was there but this was a all inclusive holidays never seen nothing like it we emailed this company complained to the rep and we are still waiting just for somebody to help it sort the :resturant: had 2 flea ridden… Read Full Review

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★★★★★

“Golf holiday Tenerife”

Written on: 26/01/2014 by Theholidayclub (1 review written)

Just arrived back yesterday, I booked a party of 16 to tenerife in September over the phone paid a deposit before I read the reviews on this company luckily, because the negative reviews would have put me off. This company was first class everything went fantastically well, one week all inclusive, 16 bags 7 golf bags and transfers for a fabulous price which I could not beat anywhere ! I would have no qualms using them again next year. I had no problems wot so ever… Read Full Review

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★★★★★

“Great Deal For Sharm el shaik”

Written on: 16/12/2013

i booked a holiday for my family in egypt earlier i got the deal for another hotel but when i checked with the travel agent he suggested me a different hotel as i was going with my kids on holiday,he provided me a hotel Royal albatros i checked it on line it was the ideal hotel for me i oliver for making my hoiday. this is the awesome expereince he give me exactly what i want from holiday in my budget .thank u very much super escapes looking to book more holidays with you guys… Read Full Review

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★★★☆☆

“could be better!!!”

Written on: 09/11/2013

Everything was very professional from super escapes travel. My only negative would be they said transfer time would be 45 mins approx and it was more than 2 hours. I was informed eden hotel as 5 star hotel but when we arrived it turned out to he a 4 star. But hotel was good, friendly and helpful without being in your face, location was excellen, Hotel was were very clean and tidy. Only negative would be the towels had seen better days… Read Full Review

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★★★★★

“A big cheers!!! :-)”

Written on: 06/11/2013

booked through super escapes for our family holiday to Tenerife and we are a group of four adults, a baby of 1 years, 13 year old plus a 15 year old which we have just returned from. The holiday itself was fantastic, but I am totally grateful to super escapes for their professionalism and help with the problems we had before departure. A week before travel, one of the group had an accident and was hospitalised and was not expected to travel. I spoke to a lady from customer services throughout… Read Full Review

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★★★★☆

“fab hol”

Written on: 02/11/2013

Me and my partner went to fuertvntra. We enjoyed staying at Sara Hotel. The only dissappointment was the weather. It was windy most of the time and very cloudy most days. Explored a town call Correjeca and was a lovely resort. More to shop there than Faleta de Luste. Overall it was a pleasant stay… Read Full Review

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★☆☆☆☆

“Fake”

Written on: 27/10/2013

the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA the company is Fake they are based in INDIA… Read Full Review

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Nigel69's Comment

Written on: 09/02/2014

does it matter as long as you get whats booked your phones probably in india your car nsurance is prob in india your bank is prob in india are they fake

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