Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.5 / 5
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★☆☆☆☆

“Holiday Ref: 13900”

Written on: 12/07/2013

BOOKED A WEEKS HOLIDAY IN RHODES WITH SUPER ESCAPES TRAVEL Booking conformation arrived 24hrs before our flight with incorrect flight details, after spending 40mins on a premium rate line to them they informed me it was an error they couldn't fix and left it for me to sort out. After the holiday I emailed them with a complain regarding the hotel including photes etc. after a month I received an email explaining how sorry they were regarding my complained dated 14/12/2012 when my actual holiday… Read Full Review

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★★★★☆

“Don`t go with the bad reviews!!! CUSTOMER SERVICE* *...”

Written on: 09/07/2013

Booked a 7 nights holiday to San remo hotel, Ibiza. We were informed total cost of the holiday as £898.00 for me and my partner. But later another man took over the call and charged £72.00 extra for Admin fees and certificate charges. As the officer was in so hurry, i dint understood and authorized him to go ahead and reserve my holiday. Later when i received the confirmations, i released i was over charged. Immediately i called customer service and they said they will look into it it and… Read Full Review

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★☆☆☆☆

“Stay away!!!”

Written on: 08/07/2013 by Jra2013 (1 review written)

Booked my holiday with this company spoke to 3 different people to confirm the booking, next day recieved confirmation of the holiday and 2 passengers names were spelt incorrectly got in contact with them to explain the problem and got told that they would send me the new documents by Monday Thursday came and still no sign of confirmation so I phoned back up I then got told that I would have to pay 200 pound for the emmendments which was clearly there mistake, it's now they day before I fly… Read Full Review

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★★★★☆

“good holiday”

Written on: 30/06/2013 by denise02 (1 review written)

just been abroad booked with this company went through all hol details on phone with them gave my card detailes to pay thought i had finished booking .then she said she would pass me to colleague to check my details he went through the booking with me then tried to add extra charges on for variouse things so i told him to cancel the booking as i had already been given a price and that was all i was willing to pay.he said he would speak to his manager .when he came back to me he said he would… Read Full Review

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★☆☆☆☆

“"TRAVEL AGENCY"....MY A*SE!!!”

Written on: 26/06/2013

We booked an A/I disabled friendly holiday with this company.The only thing they managed to get right were the flights!!. We asked for disabled assistance at the airport (not booked by company) companys answer;ryan airs fault,Airport transfer (not booked by company) companys answer;none,We arrived at the holiday complex on the 1st May to be informed that we were not booked in until the 5th May,had to pay for our new room ourselves(not booked by company)companys answer;holiday complexs… Read Full Review

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★☆☆☆☆

“Don't bother”

Written on: 23/06/2013

Booked for holiday in benidorm after I booked and the took my money had to phone them bout 5 times to get booking ref the i had no email with conformation so I had to phone them for that then they told me my booking ref don't exist my holiday has not been booked finally got email with details they were all wrong phoned them again for email for boarding passes no email had to phone again and again the dont speak much English hard to understand put on hold don't know how many times phone calls… Read Full Review

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★★★★☆

“Richard the super sales Agent from”

Written on: 22/06/2013 by bhatia (1 review written)

i booked a holiday with super escapes on 6/jun/13, spoken with a guy, he was so helpful for to provide the good holiday package with very best price, which i havent found the whole UK market… Read Full Review

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★☆☆☆☆

“LIARS”

Written on: 16/06/2013

The agent lied, you stated that the hotel corona roja aptos in playa del ingles is a 3plus star, its a 2star but i wouldn't give it a 1 star. Had to phone several times for the paper work, and boarding passes, why is it that customers have to do all the chasing even when they have booked in full. Will never book with you again… Read Full Review

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★★★★☆

“sales man ricky”

Written on: 16/06/2013 by artium (1 review written)

i would just like to say how helpful and pleasant ricky was in helping us to find a good holiday and at the price we could afford.iff our holiday is as nice as he was we will be delighted… Read Full Review

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★☆☆☆☆

“Wish i'd gone elsewhere”

Written on: 04/06/2013 by Tctops (1 review written)

What did i like about this company? The price?? It was a good price until they added £55 for one case, 2.5% credit card charge, £5 atol charge, and £15 booking fee. Im sure the law says they are supposed to tell you about all this when booking, not when they are take the fee from your card. I only booked 4 days ago, but i paid over the phone with my credit card and the lady said she would ring me back in five minutes with my booking reference. I'm still waiting for that call. I've rang… Read Full Review

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★☆☆☆☆

“disgusting customer service”

Written on: 03/06/2013

Monday 03/06/2013 I booked and paid for a holiday, No booking refernce number was given to me. which is now HAY-306326. I had to phone up for that number as they said they would phone me and they did not. When I phoned them 2nd time to ask for confirmatin to be sent by e mail. I was told until I pay my balance they won't send it to me. I told them i had paid. 5 different occasions I telephoned them 3 out of 5 said I had not paid. ( now they have e mailed me all the documents) Finally I was told… Read Full Review

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★☆☆☆☆

“Stay away”

Written on: 21/05/2013 by NATALIAmou (1 review written)

OMG don't ever book with them lie to get your money add more on once they have your card details was sold a so called 4star hotel witch is not Evan a 2star what a waste of money never again will be reporting to trading standards ASAP… Read Full Review

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★☆☆☆☆

“bad company ”

Written on: 15/05/2013 by panama (1 review written)

do not use this company or hays travel there the same company but they try to make out there not they give u one price and come back with two more prices when you get back to them they tell you airprices have gone up but when you check with airline companys website they have not gone up super escapes and hays travel having to go through abta to sort this out… Read Full Review

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★★★☆☆

“well done guys”

Written on: 02/05/2013

Hi I booked my holiday with super escapes to Corfu and found them more then helpful in finding me the best deal. I spoke to a guy who helped me with my booking. He was honest with the price and the price quoted was the price I paid.everything was fairly smooth sailing. I would recommend this company to all my friends… Read Full Review

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Johnager's Comment

Written on: 08/05/2013

I booked and have not received a reply after paying £568 by credit card I have been able to speak to anyone direct I keep getting a wrong number or a no reply am very disappointed and concerned in spite of sending 2 emails I am still waiting for them to get back to me.. I will not use this company again

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Janejaneg's Comment

Written on: 13/05/2013

i had problems like this with them too, it took me weeks to sort out I contacted hays travel head office and they helped also I contacted holiday travel watch and they suggested that I contact the airline and the hotel to see if I actually had a reservation and I did, also your credit card provider may help .Good luck and hope you get this sorted

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★★★★☆

“Cheap, efficient, great deal.”

Written on: 30/04/2013

I booked a holiday to Corfu for two people in September 2013. Whilst initially I was concerned about the limited amount of English spoken by the people on the phone at Super Escapes, it turned out to be a great holiday flaw-free. One point is to keep calling to ensure that you are due to recieve the correct travel documents. Other than that, good service… Read Full Review

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Johnager's Comment

Written on: 08/05/2013

I booked and have not received a reply after paying £568 by credit card I have been able to speak to anyone direct I keep getting a wrong number or a no reply am very disappointed and concerned in spite of sending 2 emails I am still waiting for them to get back to me.. I will not use this company again

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★☆☆☆☆

“Arghhh! ”

Written on: 14/04/2013

2 weeks before I'm due to fly, they sent me an email. Date of births wrong. Passport number wrong, and address was wrong. You can book & get a cheap ish holiday, but I'd have rather paid the extra & gone with someone who can speak English. The company is based in the uk believe it it not. I've had to phone so far 4 times, now they are saying to phone back in 7 days! Everyone had an English name, which is obvious they're not English. Or live in England. I've never been so stressed out over a… Read Full Review

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★☆☆☆☆

“WORST TRAVEL AGENT EVER DO NOT USE THEM”

Written on: 12/04/2013

I would not recommend anyone uses Super Escapes as a travel agent. They were diffcult to deal with over the phone, but were quick to charge the credit card before they had supplied any written confirmation of the booking. Some of the phone numbers given to make contact on lead to nowhere. After several angry emails threatening further action I received my booking documentation. I rang them to confirm whether I could change passenger names and was assured this would not be a problem and would… Read Full Review

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★★★★★

“too good !!!!!!!!”

Written on: 09/04/2013

They were very good whilst on the telephone, he called back when he said he would and got the holiday and price I was looking for. He gave me all the details I require to get my holiday off to the right start, he explained what I would receive through my email and what I had to do to get my boarding passes etc. Will let you know if it all works out. Will up date once I have printedoff all the boarding passes etc. Frances Edwards Edinburgh … Read Full Review

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★☆☆☆☆

“stay clear......pushy sales and rude accented men! ”

Written on: 06/04/2013 by ndkk (1 review written)

i called this company, they called back and quoted me a price. we agreed.after all cost agreed.....the rudeness started! they wanted 1% debit card charges, they wanted a ATOL certificate charges....they were rude and since we did not have much time to look again, we paid up, £50 extra each! Wish i had never heard of them,we should have stuck to Thomsons who wanted me to book via their outlet, since less than 14 days to go. This company should be reported to ATOL and ABTA. The manager is alos… Read Full Review

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★★☆☆☆

“Awful serviced”

Written on: 04/04/2013

Wish we had read these reviews before booking last night! Second day, still not received email confirmation, which was promised within 2 hrs of booking. Called customer care to chase it and [name removed] says he has already emailed the confirmation which I have not received! On the company's webpage they advertise as "no debit card charges" yet I was charged 1%. Another last minute charge, which they don't mention throughout the holiday price enquires, is ATOL certificate @ £5pp. Only good… Read Full Review

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