Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.8 / 5
49% of users recommend this
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★☆☆☆☆

“LIARS dishonest criminal! Been totally had! Took my...”

Written on: 18/06/2014 by 481Jordan (1 review written)

So bad no words! Dishonest is all i can say! Never ever again and i have traveled! … Read Full Review

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★★★★★

“What a surprise after reading reviews!”

Written on: 17/06/2014

After reading the many very negative comments on the review sites I was really worried as I had just booked with them. Normally I'd check them out first but on this occasion didn't. We'll my worries proved unfounded as I have just got a cheaper holiday and excellent service to boot! I called them sat evening to fly out 9 days later (due to depart on 24th). I was ready for a frustrating few days given the reviews.... I had my confirmation email within 48 hours, after emailing them the flight… Read Full Review

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★★★★★

“"SUPERESCAPES.CO.UK" IS SIMPLY SUPERB....”

Written on: 15/06/2014 by Ramsey215 (1 review written)

We have used this company FIVE times in the past 6 months and we have had good bargain holidays each time yes its each time prices to high with airline but you can book your flight requirements at cheap price. but we had an excellent service and will use this company again and again. The hotel was brilliant...Good People to trust and book our holidays... Wendy Thompson… Read Full Review

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★☆☆☆☆

“Avoid, Avoid!!!”

Written on: 12/06/2014 by McKinney187 (1 review written)

Terrible company, terrible service!!!! They taking money and don't care about anything..... better book holidays with Thomson much cheaper and with a great service!!!! I needed to make some changes in my holidays but this company doesn't care. They charged my daughter 4 years old as an adult. I wanted to cancel my transfer, but they didn't want to do that. It is not even a hotel or flight it is just transfer. Rubbish company, never again......and never recommend to no one. Be careful with… Read Full Review

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★☆☆☆☆

“worst travel group, called transferd to supervisor you....”

Written on: 12/06/2014 by Crabtree29 (1 review written)

I booked a holiday which is going to majorca in next month. i caled up this company, start of call was nice but later the agent. he failed to give me the price what i have seen on the website. he was keep on forcing me to book it. with no other option we booked it. agent has taken card details and after that call as been trasnfer to the supervisor his name was marian, once he take the call he was so rush and givne the same information what agent as given to me later he was charging me £15 for… Read Full Review

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★☆☆☆☆

“Worst travel co ever delt with”

Written on: 10/06/2014 by Bentleyp393 (1 review written)

Sales people seems not to understand English had to repeat name ect lots ov times then sent wrong name on documents had to phone twice to get email to print documents Now two days before flight an still no boarding pass e mail to print off They could not organise good p. in a brewery. Take note Go with them as own peril… Read Full Review

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★☆☆☆☆

“they are the worst company ever dealt with”

Written on: 10/06/2014 by Jordyna349 (1 review written)

I will be going away on friday have no boarding pass outgoing or to come home never been so stressed in my life would never use this company again no one speaks english like speaking to robots will be complaining to abta they are quick to take your money worst experience ever… Read Full Review

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★☆☆☆☆

“When I book flights after requesting scheduled flights...”

Written on: 03/06/2014

When I book flights after requesting scheduled flights on the national carrier, and am told that is what I have! I do not expect to find out I have actually been booked on a charter flight with some take-a-chance airline I have never heard of! And I most certainly do not expect when manager phones me back to be grilled on what my understanding of schedule and charter flights are and to be told they are doing me a favour!! I'll tell you what the big difference is! About £300 per ticket! NEVER… Read Full Review

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★☆☆☆☆

“UTTERLY RIDICULOUS TRAVEL GROUP”

Written on: 29/05/2014 by WinstonCarpenter317 (1 review written)

I travel abroad at least 2 or 3 times a year and have never had to write a review, but super escapes holidays are ridiculous. There customer service over the phone is shocking, not one person I dealt with understood and knew what they was doing by the sounds of it and one man put the phone down on me. I travel in 3 days time and was currently waiting for my travel documents that a women on the phone kept telling me she had sent, she clearly had not sent them and was getting snotty with me… Read Full Review

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Smillshawker's Comment

Written on: 03/06/2014

Anyone know which email address to give wen I check in online ? They want the super escapes email!

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★☆☆☆☆

“DO NOT...”

Written on: 24/05/2014 by Moorepg292 (1 review written)

A DUSGUSTING ORGANISATION, DO NOT USE THEM, DO NOT TRUST THE… Read Full Review

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★★★★★

“Can't beat the service!”

Written on: 21/05/2014 by Scottsh341 (1 review written)

I spoke with a guy that for us was a god sent. I can not tell you enough how patient, respectful and helpful he was. He booked us a holiday to Greece tht is sooo trailered for us :) I would definaty recommend this to my friends and actually I already have and two more ppl are joining us . I will sure get back in touch for future holidays as they are doing a fair and honest business unlike many other travel agents. I will keep you updated when back from holiday to let you know about the hotel… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 21/05/2014

Awful company!!! Would not recommend my worst enemy booking a holiday with them!!! Gave us all wrong return flight details and no correct number to contact them on! Took 2 hours before we actually spoke to someone who worked for this shambles of a company! Running up our phone bills as we were in greece! In the end had to contact the airline we were meant to fly with to see what flight if any we had been put on. After finally speaking to someone at super escapes they didnt take any… Read Full Review

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★★☆☆☆

“Please read this before booking with Superescapes”

Written on: 19/05/2014 by 52O'Neal (1 review written)

Booked a weeks holiday to Turkey through Ice Lolly. I experienced a whole lot of hassle with Superescapes Travel. I had to phone them to get my documentation sent after I booked. The flight tickets were meant to be sent about 7 days prior to departure however I did not receive them and spent 3 days phoning their premium rate number and emailed them several times to no avail. They did not answer my emails. When I did get through they sent me the wrong information i.e. they sent the flight… Read Full Review

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★☆☆☆☆

“COMPLETE RUBBISH!!!”

Written on: 17/05/2014 by 395Dowling (1 review written)

Me and a friend rang Super Escapes for a holiday in Ibiza after seeing it advertised by Icelolly.com at a certain price. We spoke to one operator named Rex, who was very rude, unhelpful, and hung up on us multiple times. When we asked whether the price was as stated on the website, it went up by at least £100. We ended up calling the company several times, getting a hold of several different operators, including another man, who called us idiotic for thinking the price would stay the same as… Read Full Review

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Saveysense22's Comment

Written on: 19/05/2014

I can relate to everything you have said about this company. I had a very stressful time getting them to send me my documentation. Customer service is the worst I have every experienced from a "travel company". I will never use them again.

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★★★★★

“Great bargain holiday”

Written on: 03/05/2014 by WillieGarrett259 (1 review written)

Great bargain holiday to Fuerteventura - everything went tickety boo and was delighted to find that although we only booked for 15kg of luggage we had 20 kg when our flight vouchers came. Cheap transfers that went on time and great all inclusive accommodation - no complaints at all… Read Full Review

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★☆☆☆☆

“Ruined my Holiday”

Written on: 13/04/2014 by GrantDudley (1 review written)

I booked a holiday with this company it was a worst nightmare of my life so rude asian over the phone when i checked he said me his name is Rex. He made my holiday in hell. I will advise people not to book holidays with this company always ready to Rip you off… Read Full Review

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★☆☆☆☆

“the worst holiday company”

Written on: 11/04/2014 by dita1987 (1 review written)

first they tried to increase the price of booking by over £200 during the final stage of making a payment, then they send a confirmation for holiday made just for 2 people instead of 4 i tried contacting many times but no response i feel like i wasted my money unbelievable stress and worry please be very carefull with them !!!… Read Full Review

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★☆☆☆☆

“disgusting.....”

Written on: 15/03/2014 by Carver415 (1 review written)

I have contacted super escapes to enquire and book a my break to beach. The executive to with whom i was speaking i presume his name was RAIAN with Pakistan accent was so rude. He have tried to bully me, i felt like he was threatening me, he urged me to shut up, but he was not speaking to me directly. I just hung my call as i was left with no option. Later i received several missed calls. When i called back, to my horror it was from same travel company. God blessed, i dint confirmed my break… Read Full Review

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★★★★☆

“...."all good" ”

Written on: 07/03/2014 by Wright445 (1 review written)

I was very happy with the whole experience of booking with Super Escapes travel. I had excellent advice on the phone at the time of booking. Although I found an error on my documents it was sorted very quickly and couldn’t fault their customer service, in fact i was impressed how fast they dealt with my problem. We got great value and really enjoyed albuferia. Will hopefully book again too… Read Full Review

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★★★★☆

“Great service!!! ”

Written on: 06/02/2014

May I say it's been refreshing to have your help, it's not very often I come across good customer service and you have definitely provided that. You have given me your direct contact details and come back to me when you said you were going to. Thank you very much you have provided great service to me!!… Read Full Review

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