Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.8 / 5
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★★★★★

“very helpful”

Written on: 25/07/2014 by marykom2389 (1 review written)

very helpful The service you supplied was superb, no problems with car parking, flights, transfers, or apartment.Easy to use system. Exactly what was described is what we got. i found the sales people and telephone operators to be well mannered polite and helpful. would and will be using this company again. Everything made very easy and staff at superescapes very helpful… Read Full Review

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★☆☆☆☆

“Never book with this travel agent!!”

Written on: 22/07/2014 by 22Hicks (1 review written)

This firm is so rude & vile... They sold me a 5* hotel when we arrived it was a 2* at a push our summer vacation was a holiday from hell. Please avoid!!!!… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 19/07/2014 by Hodgessf455 (1 review written)

Fast friendly service Prompt return calls to any enquiries Minor difficulty understanding strong accent but not a major problem Not travelling til Sept but have already received all documentation. Just got to have a fab holiday now! Will definitely use Super Escapes again in the future!… Read Full Review

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★★★★★

“Brilliant Service”

Written on: 18/07/2014 by linneybob (1 review written)

Fast friendly service Prompt return calls to any enquiries Minor difficulty understanding strong accent but not a major problem Not travelling til Sept but have already received all documentation. Just got to have a fab holiday now! Will definitely use Super Escapes again in the future!… Read Full Review

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★★☆☆☆

“Can not get abta cover ”

Written on: 18/07/2014 by IndiaMcAllister13 (1 review written)

I still have not got Abta cover it took days of phoning to get detailes of my Holliday it is very. Upsetting… Read Full Review

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★☆☆☆☆

“poor”

Written on: 18/07/2014 by Prince140 (1 review written)

dont think about booking with this travel group… Read Full Review

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★★★★☆

“Quick Response”

Written on: 16/07/2014 by Desi121323 (1 review written)

Great service speedy response to any queries and really helpfull in getting our return boarding passes to me prior to take off… Read Full Review

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★☆☆☆☆

“joke 0 star”

Written on: 13/07/2014 by MauricioFloyd (1 review written)

Avoid this company would not reccomend to worst enemy, took my money said it was booked phoned me up 10 mins later to say hotel was booked up then offered me 3 star for same price as the 4. Took weeks to get my money back after calling over 20 times getting fobbed off saying they will call me back but never, every one of them was foreign and I couldnt hardly understand them. They are also missleading as I booked the holiday thinking it was secret escapes not the copy version super… Read Full Review

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★★★★☆

“pleasant experience”

Written on: 12/07/2014 by Pcaulley5548 (1 review written)

My children and i really enjoyed our stay. The activities are really good , kids club and the live entertainment was brilliant . Our bungalow although basic was very clean , someone came in everyday with clean towels and to tidy around which was another bonus as it was a really nice feel to come back to your room and know that someone has taken the care to make the accomodation welcoming upon your return from your days activities. . The staff were extremely polite and helpful , not just upon… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 09/07/2014 by Johnny34345 (1 review written)

Friendly efficient staff. We missed our flight and needed to inform the hotel and reschedule our transfers. Super Escapes Travel sorted this all out for us.I would definitely use them again… Read Full Review

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★☆☆☆☆

“Shambolic, Rude and Unprofessional”

Written on: 09/07/2014 by Holland171 (1 review written)

After trying to contact the customer service centre for two hours I called a sales number I had kept from a previous call and demanded to speak to the supervisor, After being fobbed off twice I finally managed to speak to someone who could send me travel details that should have been received 1 month ago..... I was laughed at when I said I wanted to complain about their appalling customer service. When asked if they thought the level of their service was acceptable I was told yes and I was the… Read Full Review

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Pickax's Comment

Written on: 13/07/2014

Same here was a joke they took my money but said there were no rooms left 10 mins later and tried offering me a 3 star instead of a 4 for same price, took weeks to get money back, phoned over 20 times and was fobed off, every one that answered was foreign and could hardly understand them, they misslead customers on prices aswell they start off cheap then with transfers ect end up more expensive, I booked with a company called holidays to go the same holiday for £300 cheaper and its a thompson holiday took 10 mins to book as he was english spoken

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 09/07/2014 by EmmanuelVogel (1 review written)

They have got to be the worst company ever same story as many others see full details from evb1963 on TripAdvisor reviews do not book with them be warned anyone looking for more info re them also check all posts from evb1963 on tripadvisor… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST”

Written on: 09/07/2014 by EmmanuelVogel (1 review written)

They have got to be the worst company ever same story as many others see full details from evb1963 on TripAdvisor reviews do not book with them be warned anyone looking for more info re them also check all posts from evb1963 on tripadvisor… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 07/07/2014 by Salazar212 (1 review written)

I havent even gone on holiday with these yet and im already fuming, booked the holiday at what seemed a good price then tried to book baggage and allocated seats, tried charging double the price the airline were charging. Eventually argued ot out and it cost me £10 more than should have... After loads of hassle so for £10 i couldnt be bothered to argue.. Then was told we would recieve all details within hours... 72 hours later still not recieved to now being told we dont need boarding passes… Read Full Review

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★☆☆☆☆

“DONT USE THEM”

Written on: 30/06/2014 by jeMcNeill28 (1 review written)

PLEASE READ!!!!! I thought I was booking through holiday discount centre and they did not state otherwise until they had took our money, clearly because they didn't want us to look up other reviews before!! I can not exaggerate any more when I say they are the worst company EVER. I attempted to book a holiday for 4 people to Egypt in September. The price was advertised as £340 but I ended up paying an extra £145 PER PERSON for just two suit cases between us all and our taxes, not even… Read Full Review

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★☆☆☆☆

“DISGUSTING COMPANY DO NOT BOOK WITH THEM.”

Written on: 26/06/2014 by Corbinz116 (1 review written)

This is the worst company I have ever dealt with. They have continually lied despite proof otherwise and will palm you off repeatedly. Words fail me to express just how bad we have been treated by SuperEscapes in what has resulted in us not getting on our holiday. Please do not book with them and I can only hope that this company will be made to cease dealing with this country shortly… Read Full Review

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★★★★☆

“Very good service”

Written on: 26/06/2014 by 288Gleason (1 review written)

Booked for 10day holiday to Crete everything was spot on to what we booked and were told, well done to you all… Read Full Review

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★★★★★

“5 Stars for Super Escapes”

Written on: 24/06/2014 by Caterhamjohn (1 review written)

Party of 3 just returned from Benidorm with no problems at all with accommodation, flight (Ryanair) or transfers. Can't wait for next year, great value!!… Read Full Review

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★★★★★

“all very good”

Written on: 24/06/2014 by Cooklo10 (1 review written)

I've read quite a few negative reviews for super escapes, but I've now used them twice. On each vocation they have found me excellent deals and given great services with no problems. Packages I've booked with super escapes have saved me approx £1000 per holiday if I'd have booked the same package with the big agents… Read Full Review

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★☆☆☆☆

“incompetents,liars take your money quick”

Written on: 23/06/2014 by diiz4 (1 review written)

Booked a holiday to alcudia payed deposit.names were wrong on booking receipt and attoll cert.phoned them up told them once,sent me another wrong again,then said pay the balance and we will send all updated details.so I sid no not until inhale a receipt and cert in the correct names,and still to this day have not received correct booking details,after phoning premium rate number they still get it wrong....DO NOT USE THESE IDIOTS you have a hard job understanding them aswell… Read Full Review

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