Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.6 / 5
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★☆☆☆☆

“Does this company have holidays for sale?”

Written on: 12/01/2015

Find the holiday we wanted on Ice Lolly, ring Super Escapes who can't supply at the price but never the less we agree on a price. Before they give us flight times they wantedcredit card details, eventually we are given the flight times BUT they can't tell us the company we are flying with. Still we accept. Will ring us back in 15 minutes to confirm. 30 mins later we get a call to say our card has been declined 3 times so can't try again tonight. We disputed this but they insisted had been… Read Full Review

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Grievson's Comment

Written on: 09/02/2015

strange that exact same thing happened to us this evening. To the word same script. Have a feeling this is done when they cannot offer the deal they have online.

Cancelled our credit card to be safe as well

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★★★★★

“customer service call”

Written on: 12/01/2015 by twinkle1239 (1 review written)

sorry sid it says i cant mention your name but overall your help has been fantastic and will be calling back in the morning with a booking and will be recomending your manner and service to friends....thank you for your patience and understanding of why i couldnt book this evening and for your calls back to myself....will be booking by full payment in the morning… Read Full Review

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★☆☆☆☆

“fraudulent and misleading company”

Written on: 04/01/2015 by Maya285 (1 review written)

This company should be exposed to all who may be taken in.After a nightmare holiday this company failed to support us in any way.They used the excuse that they don't provide holidays directly and that their 3rd party providers are at fault.Funny though as super escapes were whom I paid my money to!! The misleading and fraudulent part though is the fact they advertise as being a member of ABTA.In fact the company that alledgedly provided our holiday(3rd party supplier again) are not ABTA… Read Full Review

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★☆☆☆☆

“Awfuk service ever experienced”

Written on: 03/01/2015 by 377Shaffer (1 review written)

This is an hell of a company, i called them to get a price for a holiday to tenerif, but every time i call, they say deal is no more available and they give double the price. i spoke to 4 agents and all four people given me a different price for the same deal. its very bad never book with this company… Read Full Review

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★☆☆☆☆

“DONOT USE ”

Written on: 30/12/2014 by Wagner2 (1 review written)

This company is dishonest greedy & misleading!!!! We booked a holiday to Egypt & asked if it was ok to pay a deposit & balance after Christmas. After being told it was ok & them taking the deposit we were told there would be an additional charge of £20 per person for this facility! After arguing with them & insisting we should have been told about this charge - we ended up paying in full to avoid the additional charge. Should have told them to shove it then but they had taken our deposit!!!… Read Full Review

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★☆☆☆☆

“Stole My Money”

Written on: 08/12/2014 by CharlotteNowell (1 review written)

I booked a holiday with Super Esacpes Oct 14. They misled me about cacellation policy when I asked before I booked. Then on cancelling the holiday after family problems, they were going to charge me the agreed cost £15pp but will not refund my money. None of it. I did not go on the holiday and they are dodging all t and cs for me getting a refund. They are liars and I will NEVER use them again. I became ill after the stress of all of this and I am still not over it. Please don't book with… Read Full Review

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★☆☆☆☆

“absolutley bloody rubbish”

Written on: 25/11/2014 by Alinas482 (1 review written)

I didn't even book with these I asked them to put me on hold so I could have a private conversation with my family when I thought I had been taken off of hold it turned out that he had listened to our entire conversation. completely unprofessional!!!! they also asked for all the money to be paid by the 2nd of January considering we weren't going to be going away until mid July… Read Full Review

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★★★★★

““Great Service””

Written on: 18/11/2014 by McDanieldj182 (1 review written)

All good, very helpful and friendly - would use again… Read Full Review

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★☆☆☆☆

“trust your enemy but not superescapes travel”

Written on: 17/11/2014 by AllissonFrazier249 (1 review written)

do not book with them.i want and will sue them for their hidden charges , fake promise and i almost waited an hour for the transfer . i paid 200 GBP for a sea view but what i got was a basic twin room with resort view.They ruined my First Honeymoon . i will never recommend super escapes to anyone . Words will fail to express my feeling what i been though… Read Full Review

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★☆☆☆☆

“torture”

Written on: 15/11/2014 by HarperMyers (1 review written)

I would not use them again everything they told me was not true my door was smashed in it was the last week of the hotel so the food was awful I had a special needs with me I told them I needed something decent for her then to put the icining on the cake I got charge over double to all the other guest just 1 big nighmere ill stick to what I no infuture… Read Full Review

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★☆☆☆☆

“awful poor comunication”

Written on: 08/11/2014 by ConorWyatt (1 review written)

we booked with this company the guy told me it was a great hotel and resort when I got ther we could not even get a drink of water my door had been kicked in I told them 3 times and after 3 days the guy put two nails in I was tald I had a resort view I was on a road and was charged double for this holiday and it was closing down around me nightmere never again… Read Full Review

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★☆☆☆☆

“False advertising”

Written on: 03/11/2014 by Rubbie (1 review written)

We booked with his company for a two week holiday in a four star all inclusive beach resort with sea view rooms,well let me just say it wasn't any of the above,it was more like a one star motel.We asked our rep on two occasions to move us and where refused.On complaining to the company we where basically called liars as hadn't taken any photos or video the hell hole.Take my advice and do not book with this company… Read Full Review

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★☆☆☆☆

“wouldnt recommend to anyone”

Written on: 31/10/2014 by 445Boone (1 review written)

first time I have booked with super escapes and I can easily say it was the holiday from hell, they contacted me the day before I flew out to tell me the hotel was closed and I was getting put into another hotel which was not suitable for my wheelchair as there was no lift and also no kids club for my child. i found out yesterday that infact the hotel i booked was actually open and have since checked and messeged people on trip advisory website and they stayed at the hotel i booked when i was… Read Full Review

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★★★★★

“Great!”

Written on: 20/10/2014 by suze0304 (1 review written)

Very good! i spoke to Sid and he was very helpful and patient! We eventually got a good deal and a nice resort too with his patience. Thank you… Read Full Review

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★★☆☆☆

“No tickets”

Written on: 11/10/2014 by StanleyCarlson (1 review written)

I'm due to fly on the 21/10/2014 when I rang the company to say I couldn't check in online they said that they did and emailed me the tickets and boarding passes is this the case and how long before the departure date did you receive them pls help bit worried x… Read Full Review

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★★★★☆

“excellent service throughout”

Written on: 06/10/2014 by julielooby (1 review written)

This was our first holiday booked with super escapes and we were delighted with all the services and will be recommending them to our friends and will also be booking through them again. … Read Full Review

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★★★★★

“Les Omayades Hotel, Agadir”

Written on: 01/10/2014 by LynneGreen (1 review written)

Travelled to Agadir 23-30 Sept Fantastic holiday, super service from Super Escapes Travel No problem with booking-all documentation arrived in plenty of time for holiday Brilliant Service! The only disappointment was holiday was advertised as 4* all inc Hotel had lovely rec area but the rooms! Each opened up on to own veranda but if you opened the doors you were invaded by the resident cats! (They were very cute and entertaining!) No tea/coffee making facs (we'd taken own kettle/tea bags just… Read Full Review

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★★★★★

“nice to do travel through”

Written on: 01/10/2014 by alanhart (1 review written)

found all staff very pleasant and helpful...will be using again… Read Full Review

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★☆☆☆☆

“never heard such lies on prices”

Written on: 28/09/2014 by Welsh162 (1 review written)

i have phoned this company sevral times they will never come up with a advatised price you are just wasting your time and money phoning this company just a rip of pack of lies so false bull… Read Full Review

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★★★★★

“Tenerife san blas hotel.”

Written on: 24/09/2014 by cowboy55 (1 review written)

communication not good with super escapes, but holiday brilliant we have no complaints about the service… Read Full Review

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