Super Escapes Travel Reviews - www.superescapes.co.uk

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★☆☆☆☆

“COMPLETE NIGHTMARE! BE WARNED!! DO NOT USE THIS COMPANY!!!”

Written on: 22/08/2015 by D.Kumar (1 review written)

Booked my holiday through this company when searching for deals on-line. When discussing the details with the sales agent, i found him to be very fake and over the top in his sales tactics pretending that he was really trying to do me a good deal and throwing in things like a room upgrade for a very small cost. Eventually i found out that he lied to me and didn't give me any room up-grade at all. I found this out after speaking to the reservations department when they offered me the room… Read Full Review

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Loopylou6970's Response to D.Kumar's Review

Written on: 05/05/2017

How did the holiday go? I myself am starting to get worried as I've just paid a deposit, and although the booking from far from plain sailing, the booking confirmation was all right..... the laughable thing is I ended up speaking to several people (could never get the same person twice) they are all Indian but they've all given themselves cartoon characters names. How weird is that??

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★☆☆☆☆

“NIGHTMARE ”

Written on: 19/08/2015 by vuDalton22 (1 review written)

worst holiday booking i have ever had total stress for family right up until we left airport after paying £170 to get bags on plane as they took away our baggage allowance without telling us ended up paying nearly £1000 more for holiday in a hotel they said was 5 star and was lucky to be a 3 star AVOID AT ALL COSTS THIS COMPANY SHOULD BE CLOSED DOWN… Read Full Review

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★☆☆☆☆

“Worst company in the world!!!!!!!!!!!!!!!!”

Written on: 10/08/2015 by 1994Ross (1 review written)

firstly lets start with the original misleading gentleman who i could not understand!! i rang up to query a holiday. i had a price given which me and my partner thought was great, then i get told at the end of the call i have to pay EXTRA for a booking fee. this was never mentioned on the invoice that was sent out to me, what they had done was made up the price of the holiday to sound cheaper and add a booking fee to give me a much higher price. if they had told me this was the total price… Read Full Review

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Glenysjohn's Comment

Written on: 25/09/2015

I agree wioth you completely! wish I had read their reviews before booking.They have done the same to me re booking charges at end of nineteen pounds per person...Also have charged me an exytra one hundred and fifty pounds for not putting one of my travellers names in correct order meaning maiden and middle which I notified day after booking.A simple mistake and four weeks berfore boarding passes will be issued even! Would not let me speak to someone in managment so after a lot of stress I paid the amount but will be looking into this sham seriously and am in touch with the social media and will take it further all the way to the Omnibus

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Gagagenge's Comment

Written on: 12/10/2015

hi there. i have gone through the same. I haven't been aware that we paying extra fees per person not per holiday booking... which cost me over 650 just for fees. fees are not even mentioned in documentation.
now I trying to solve this, do you guys have any advice?

thank you

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★★☆☆☆

“Super try on!”

Written on: 10/08/2015 by Baylee273 (1 review written)

Advertised at £291 two cases added at £80 = 965!!! I think they've mislaied their calculators!! I told the agent that and put down put down the phone. I received two calls back attempting to negotiate. The advertised price I expect to escalate, but the extra in this case was stupid!!… Read Full Review

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★☆☆☆☆

“worst company ever avoid”

Written on: 06/08/2015 by ErikRomero (1 review written)

This company is a joke, initial price rose to triple the amount advertised..was told my total holiday booking was £665 and when I got the paperwork they had charged me £780..when I queried it they said it was added on charges that nobody told me about. Had to call and pester them to get anything emailed to me and nobody could speak English ..they changed our flight and hotel ended up going to a completely different place. I suggest anyone thinking of booking with these jokes to run a mile… Read Full Review

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★☆☆☆☆

“Horrendous!”

Written on: 05/08/2015 by chilib (1 review written)

As I was booking a quick last minute holiday I decided to go through Super Escapes to make the process easier. BIG MISTAKE! It took several phone calls to finally get the holiday booked which seemed to keep escalating in price, with a final additional £50 per person for the pleasure. Two days before departure I rang to ask where our boarding passes were. The employee said it was because we hadn't given our passport details despite having done so upon booking… yet when I gave them to him… Read Full Review

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★☆☆☆☆

“addnl charges and non contact”

Written on: 01/08/2015 by olly7f (1 review written)

After confirming price, I was charged £50 added on charge and complaining I was fobbed off, took over a week to respond to email, then they said they can reimburse £20 only???. Never got it, never heard from them… Read Full Review

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★☆☆☆☆

“never use again ”

Written on: 01/08/2015 by lindyloo3624 (1 review written)

Booking a holiday through this company has been the worst experience of booking a holiday I have ever had. Have booked many holidays on-line and have always been pleased and felt confidant with the bookings made. Once I had agreed the price for the holiday and asking if that was the total I had to pay with no hidden extras, after they confirmed it was I gave my cc details and when the confirmation come through via email I noticed the amount for the holiday was more so I phoned them straight… Read Full Review

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★☆☆☆☆

“AVOID!!”

Written on: 20/07/2015 by LucaBurke (1 review written)

After booking a holiday to Tunisia , due to fly on 27th June (one day after the horrific attacks) we tried to change our holiday with them. On the Friday that the attacks happened, bearing in mind we were due to fly at 7am the next morning, I was told that we could only change our destination if we paid for a whole new holiday, the reason being is that ' this was only a minor incident'. I was so appalled that they could be so disrespectful. I think this shows the whole mentality of this… Read Full Review

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★☆☆☆☆

“Super Awful.”

Written on: 16/07/2015 by JaidynRichardson (1 review written)

Just cancelled my holiday to turkey with these jokers. Firstly, the booking - they tried to charge me an extra £200 to change a room from twin to a double. The man (with poor English speaking skills) didn't appreciate me saying that I'll just push the 2 twin beds together and save myself that £200. A few days later after I had booked and paid the deposit I get a phonecall from them about our flight saying we will be charged an extra £60 for us to sit together. No thanks, Mr Super Escapes… Read Full Review

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★☆☆☆☆

“RIP OFF Super Escapes not super at all...”

Written on: 11/07/2015 by 1963Middleton (1 review written)

What a rip off, please do not use these or Broadway travel. Phone calls are premium rate be warned, They will not let you manage your own booking, try to add charges for atoll certificate confirmation even debit card charge???????? Through to a call centre in somewhere outside Uk having to repeat or ask for them to repeat the question/answer more than once. Above all they just tried to add extra charges, once they have your card details you get passed on to a supervisor and then the fun… Read Full Review

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★☆☆☆☆

“the worst experience EVER!!!”

Written on: 06/07/2015 by justicescott (1 review written)

they dont deserve any stars. called them today for an advertised holiday to fuengirola of £271 per person. they immediately told me before i had even told them where i was going that it wasnt the correct price, i then gave them the reference nos and they told me the live price is £1227 for 3 people of which i said its to much i only want to spend £1000 maximum if i was going to spend any more i would have to talk to my wife. he then asked me why i have called up for a holiday if im not going… Read Full Review

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★☆☆☆☆

“If u want a break down then use these people ”

Written on: 30/06/2015 by Lewis-Altxc113 (1 review written)

Well where do I start....we booked a holiday to Tunisia with super escapes which we thought was a package holiday turns out it was a flight plus package which means you have less protection. The hotel we had booked was down graded on trip advisor a week after booking and the pictures of the state of the hotel would shock anyone. The hotel was not even fully open and very unsafe especially for children. When we asked to be moved because clearly we where mis sold the hotel we got no reponse… Read Full Review

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★☆☆☆☆

“Avoid unless you want a breakdown”

Written on: 29/06/2015 by Disgusted43 (1 review written)

After a shocking lack of English and rip off charges, we were told we were getting a full refund from our provider, super escapes decided they wanted a cut so we re going through abta and atol to take matters further, lots of clients are having problems I can't believe they are trying to make money out of this hurrendos attack Never use them… Read Full Review

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★☆☆☆☆

“More like Lucky Escape.”

Written on: 25/06/2015 by LuckyEscape12 (1 review written)

Just cancelled my holiday to turkey with these jokers. Firstly, the booking - they tried to charge me an extra £200 to change a room from twin to a double. The man (with poor English speaking skills) didn't appreciate me saying that I'll just push the 2 twin beds together and save myself that £200. A few days later after I had booked and paid the deposit I get a phonecall from them about our flight saying we will be charged an extra £60 for us to sit together. No thanks, Mr Super Escapes… Read Full Review

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★☆☆☆☆

“Don't do it unless you want a nervous breakdown!!”

Written on: 31/05/2015 by Larkin444 (1 review written)

Dear God, Help the people that work for this Company. I have no idea how these people sleep at night, I experienced day light robbery. I was forced into making a booking, under duress, the representatives are complete incompetent negligent uncomprehending excuses for human beings. I have been through hell and back these past few days going round and around with these horrid people. They say that customer satisfaction is what they thrive on, to be honest they leave me no choice but to laugh in… Read Full Review

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★★☆☆☆

“Another fuming customer”

Written on: 27/05/2015 by AminaHolt (1 review written)

They only booked two transfer passengers even though I booked everything for four people. They also only booked for two cases in the hold instead of four. When I phoned they said it would take 24 hrs to listen to the tape recording and they would get back to me. I have never used this company before and will certainly not be using them again. The heavy accent of the person taking the details made the whole process very difficult although they were pleasant throughout I would rather everything… Read Full Review

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★★☆☆☆

“fuming”

Written on: 22/05/2015 by local1 (1 review written)

I am so angry with this company. They spelt my surname wrong on the booking despite me repeating it about three times, and giving them the spelling. When I rang up they basically said I may of given them a false name. They said they would have to ring me back and check the recording, and may have to charge me. Why would I give them a false name!? I have just spent a large amount on a holiday, why would I lie about my name? I have never used this company before. What is wrong with them. There… Read Full Review

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★☆☆☆☆

“Super Escapes is a load of rubbish”

Written on: 18/05/2015

Super Escapes should be driven out of business as they do not know what they are selling and people constantly falls for their trick, all they do is ask for more and more money everything comes with more money. I would like to say from the beginning your company has mess me around with my booking and I still never got what I requested without having to pay extra whilst on vacation - how disguating is that when you put your trust in a company. White Sands where I stayed was a filthy nasty… Read Full Review

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★★★★☆

“Issue resolved! ”

Written on: 16/05/2015 by SayaSaya (1 review written)

I had an issue with my booking and wasn't very happy initially, but the senior supervisor  was determined to make a happy customer out of me. He did resolve my problem and add in an extra to make me happy. I would use them again as even searching the entire internet; their prices couldn't be beaten! … Read Full Review

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Summer Sun 2017 - Mark Warner