Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
2.7 / 5
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★★★★★

“Review - Sebastian - Customer Service”

Written on: 07/04/2015 by alanmoir74 (1 review written)

Great service from Sebastian at Super Escapes, great price offered and very clear details provided… Read Full Review

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★★★★☆

“Good so far....”

Written on: 24/03/2015

Having phoned to book a holiday, I was offered an alternative hotel at a better price with several extras included e.g. transfers and guarantee of bungalow with a sea or pool view.  The agent took time to confirm all the details and checked understanding along the way. He returned my calls promptly and was very eager to proceed with the sale. I was then passed onto the sales team who added some additional 'compulsory admin fees' for online check in etc which was a little confusing and I… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 24/03/2015 by traveller249 (1 review written)

Recently booked an al exclusive HOTEL in Crete for myself, my son, and my 2 grandsons. Hassled me to confirm booking then when paperwork arrived they had booked us into apartments nowhere near hotel we thought we were booking. They then promised to ring me back, after I contacted them about this, but never did. I now realise that they were waiting for the funds to be transferred from my bank! Also persuaded us to go for 12 instead of 14 nights but they only booked us for 11 nights. Was… Read Full Review

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★☆☆☆☆

“If only there was an option to give ZERO stars!!!”

Written on: 24/02/2015 by Kazzi26 (1 review written)

At the weekend, I booked a two week break in Fuerteventura, going in April, supposedly with Book It Now Holidays, offered on the Holiday Discount Centre website. Its already a stressful experience. Firstly, the confirmation email received is headed Super Escapes! Secondly, its obvious that, whatever they are called, they don't really work for you. I wanted a particular hotel, but apparently there are two, similarly named and belonging to the same group. Another agent may have brought this to… Read Full Review

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★★★★★

“very professional, accommodating. I will book again. ”

Written on: 23/02/2015

the person I dealt with, is the best agent I spoke to. We have been doing lots of holiday but he is the best. well done. keep up the good work. We will book again for our next holiday.many thanks for your help and time… Read Full Review

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★★★★★

“Excellent review for Jude taylor”

Written on: 10/02/2015 by Valeria193 (1 review written)

Dear sirs , I would like to submit a review for my experience of super escapes. I have talked to the adviser for booking my holiday. He has an outgoing and friendly approach to the customer, he has excellent telephone skills. He has the ability to convince a customer with genuine facts and knowledge about specific locations. He is extremely patient and has excellent ability to handle difficult requests. He always returns calls , remembers in detail,details of holidays discussed. I would… Read Full Review

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★☆☆☆☆

“Do not trust this company”

Written on: 09/02/2015 by McQueen25 (1 review written)

After much researching we decided to book a break to Rome we found through Ice Lolly site which led us to Super Escapes I called and quoted the reference and the guys on the line. First tried to offer me another hotel at £100 more expensive saying it was int he same location as the one we had called about - lies, was around an hour drive away. I checked on Google maps when he gave me the name. When i said this he offered me another hotel which was still £100 more expensive. saying there… Read Full Review

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★★★★★

“Thank you Brad”

Written on: 07/02/2015 by Altaftaju (1 review written)

I just booked a all inclusive holiday to Egypt with a staff member named Brad- he was absolutely amazing, trying to find me the best deals with different flights and hotels. He gave me a price cheaper than all 5 travel agents I had a word with. I would definately recommend them! I hope the rest of the journey goes as well as today. Thank you super escapes and Brad! :)… Read Full Review

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★★★★★

“Great Service!!”

Written on: 05/02/2015 by ZakLondon (1 review written)

I dealt with a gentleman called Marshall Cross who was very helpful and went to great lengths to ensure my holiday package was what I needed, I will be using these guys again!!… Read Full Review

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★☆☆☆☆

“ give them a miss . nightmare.ripping people off.”

Written on: 26/01/2015 by ShyannePadilla (1 review written)

I booked a week then had to change it to the following week same place same flight and hotel I paid £400 pounds total then they wanted another £380 on top just to change the booking. they said they could do it for £200. but that cheap holiday at £400 now cost me £600. I ask a Thompson adviser and they said it should only cost £35 to re booked. there ripping people off. been cheaper at the travel agents.people at customer care . do not ring you back not helpful at all. I would have like… Read Full Review

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★★☆☆☆

“they are very misleading”

Written on: 25/01/2015 by oqNichols10 (1 review written)

the cheap holiday ended up not so cheap in the end, a few days before we were due to leave they called me up and asked me for another £80 for issuing boarding passes(i did this for myself free of charge) thank goodness the hotel was not bad!… Read Full Review

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★☆☆☆☆

“Stole my money”

Written on: 18/01/2015 by Spate (1 review written)

Do not use this company terrible they have stole money off my card do not use… Read Full Review

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★☆☆☆☆

“very iffy company!”

Written on: 14/01/2015

We have booked with this company for Limak Limra Hotel in Kemer Turkey for April of this year. I particularly asked to be accommodated as near to main building as possible - explaining that my wife has medical problems and has difficulty in walking. On looking at our documents, it seems that we are in the Limak Limra Park Hotel which I am told is across the road - far away from the main complex. On complaining, I was offered an up-grade to the main hotel of £120 each! So far I have refused. My… Read Full Review

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★★★★★

“best experience with super escapes!!”

Written on: 13/01/2015 by eva44 (1 review written)

After booking several holidays with several different holiday company's I can honestly say that Super Escapes was the best especially the man who was dealing with me. We wanted to book a last minute holiday to Mexico and all the hotels were booked up. I drove him mad!! He worked so hard for about 4 days and eventually got us a great deal. He pulled out all the stops for us and even phoned me the night before our flight to check that everything was ok. GREAT CUSTOMER SERVICE. We had a fantastic… Read Full Review

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★☆☆☆☆

“Does this company have holidays for sale?”

Written on: 12/01/2015

Find the holiday we wanted on Ice Lolly, ring Super Escapes who can't supply at the price but never the less we agree on a price. Before they give us flight times they wantedcredit card details, eventually we are given the flight times BUT they can't tell us the company we are flying with. Still we accept. Will ring us back in 15 minutes to confirm. 30 mins later we get a call to say our card has been declined 3 times so can't try again tonight. We disputed this but they insisted had been… Read Full Review

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Grievson's Comment

Written on: 09/02/2015

strange that exact same thing happened to us this evening. To the word same script. Have a feeling this is done when they cannot offer the deal they have online.

Cancelled our credit card to be safe as well

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★★★★★

“customer service call”

Written on: 12/01/2015 by twinkle1239 (1 review written)

sorry sid it says i cant mention your name but overall your help has been fantastic and will be calling back in the morning with a booking and will be recomending your manner and service to friends....thank you for your patience and understanding of why i couldnt book this evening and for your calls back to myself....will be booking by full payment in the morning… Read Full Review

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★☆☆☆☆

“fraudulent and misleading company”

Written on: 04/01/2015 by Maya285 (1 review written)

This company should be exposed to all who may be taken in.After a nightmare holiday this company failed to support us in any way.They used the excuse that they don't provide holidays directly and that their 3rd party providers are at fault.Funny though as super escapes were whom I paid my money to!! The misleading and fraudulent part though is the fact they advertise as being a member of ABTA.In fact the company that alledgedly provided our holiday(3rd party supplier again) are not ABTA… Read Full Review

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★☆☆☆☆

“Awfuk service ever experienced”

Written on: 03/01/2015 by 377Shaffer (1 review written)

This is an hell of a company, i called them to get a price for a holiday to tenerif, but every time i call, they say deal is no more available and they give double the price. i spoke to 4 agents and all four people given me a different price for the same deal. its very bad never book with this company… Read Full Review

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★☆☆☆☆

“DONOT USE ”

Written on: 30/12/2014 by Wagner2 (1 review written)

This company is dishonest greedy & misleading!!!! We booked a holiday to Egypt & asked if it was ok to pay a deposit & balance after Christmas. After being told it was ok & them taking the deposit we were told there would be an additional charge of £20 per person for this facility! After arguing with them & insisting we should have been told about this charge - we ended up paying in full to avoid the additional charge. Should have told them to shove it then but they had taken our deposit!!!… Read Full Review

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★☆☆☆☆

“Stole My Money”

Written on: 08/12/2014 by CharlotteNowell (1 review written)

I booked a holiday with Super Esacpes Oct 14. They misled me about cacellation policy when I asked before I booked. Then on cancelling the holiday after family problems, they were going to charge me the agreed cost £15pp but will not refund my money. None of it. I did not go on the holiday and they are dodging all t and cs for me getting a refund. They are liars and I will NEVER use them again. I became ill after the stress of all of this and I am still not over it. Please don't book with… Read Full Review

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