Super Escapes Travel Reviews - www.superescapes.co.uk

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Latest Reviews

★☆☆☆☆

“How to pay TWICE for your holiday”

Written on: 03/07/2017 by Terryt01 (1 review written)

On 7th February 2017, I made a holiday booking with Superescapes for my two granddaughters and their boyfriends for a one week all inclusive holiday to La Branda Isla Bonita Hotel in Tenerife. The total cost for each passenger was £370. Due to the breakup on one of the relationships, it became necessary to change one of the four participants names and I accordingly contacted Superescapes firstly by telephone and, at their request, then by e-mail. In response to my request, I received an e-mail… Read Full Review

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★★☆☆☆

“Good holiday but bad money grabbing Travel Agent!”

Written on: 21/05/2017 by ujMorales128 (1 review written)

First of all... UK number but Indian call centre. Agents all give themselves British names. Although the agents speak ok English, there are communication issues making phone conversations very difficult. Some things are simply lost in translation! The deals advertised online are never available when you call up! They tell you that the hotel is not available... flight not available.... rates have gone up now etc etc and then they sell you something more expensive of course! But then days later… Read Full Review

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★☆☆☆☆

“Most Painful Booking Experience Ever”

Written on: 14/05/2017 by MartyMMM (1 review written)

Absolute shambles from start to finish. Constant admin errors, lack of communication, wrong names on boarding passes, uncontactable, inaudible contact centre, data protection breaches by sending other peoples' bookings to our e-mail address. Basically the worst experience you can have when booking a holiday. Avoid at all costs. The holiday was fine. There was sun and it was all-inclusive. It did however, cost more than twice as the originally advertised price. Lots of hidden charges and… Read Full Review

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★★★★★

“EXCELLENT SERVICE by the person I dealt with ”

Written on: 06/03/2017 by LindaCattell (1 review written)

Spoke to a gentleman and he was very polite and helpful over the phone 5/5… Read Full Review

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★☆☆☆☆

“Holiday from hell”

Written on: 23/08/2016 by Keylag159 (1 review written)

Do not under any circumstances use super escapes travel they lie and deceave and you do not get holiday they sell you. Discusting excuses for a company. Awful service..... Promises not fulfilled Not worth the paper it's printed on Expect disaster you mite be happy. Trixters. ... ...money black hole. Deplorable attitudes DO NOT USE… Read Full Review

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★☆☆☆☆

“Yeugh mindbogglingly awful travel agents”

Written on: 21/08/2016 by Watkinsfc39 (1 review written)

I answered an advertisement by Super Escapes in the Metro for 2 nights stay in Venice at the Palazzetta Modonna for £166 per person. As I was wanting to extend my stay to 4 nights they offered me another hotel, which was even more conveniently placed for my purposes than the Madonna, this was in the Hotel Al Piave and was advised it was 10 minutes away from the Rialto Bridge. I checked on google before finalising the arrangements and paying, the location was fine. I was then offered varying… Read Full Review

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★★★★★

“Free Baggage Allowance”

Written on: 12/08/2016 by morrisonlin (1 review written)

I have today telephoned the company Super Escape Travel with a query regarding Baggage Allowance. The Customer Service Agent I spoke to called Abel was extremely helpful and advised that he would add and extra 20kg of baggage allowance free of charge. I can advise they have been a pleasure to deal with in all aspects of my holiday… Read Full Review

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Fieryred's Response to morrisonlin's Review

Written on: 22/08/2016

Be very careful as they say things just to get you off phone. They told me to pay for something and they would refund it. Now they say that he did not say it even though I have independent witnesses they refuse to refund .......
They lie and take your money and DON'T delivet

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★☆☆☆☆

“Rude/liars/stay away at all costs”

Written on: 08/07/2016 by Mreid84 (1 review written)

Looking to book holiday to turkey for end of July for 11 nights. During phone calls the call takers were extremely rude, constantly speaking over the top of me when trying to clarify points. Informed would be provided with double room with sea view & upgraded room however on getting booking confirmation shows as twin room, land view with no reference to an upgraded room. Thereafter say no double rooms but contradict themselves and try to charge for double room. Ended up having to book or lose… Read Full Review

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★☆☆☆☆

“Overall service”

Written on: 09/06/2016 by Sloan416 (1 review written)

Please avoid at all cost using this company. Trying to spell names and getting them right proved to cost £70. After going to download flight information one of the names was spelt incorrect by one letter. Trying to get this put right was impossible. So because of clerical error the above amount had to be payed to put righ. Hope holiday is going to be worth it… Read Full Review

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Superescapestravel's Comment

Written on: 25/06/2016

Dear Sir/Madam,

We regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.

I would like to thank you for bringing this to our attention. It will help us improve our operations and services.

Regards,
Customer Care

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★☆☆☆☆

“TERRIBLE COMPANY! AVOID!!!”

Written on: 24/03/2016 by 7Kirk (1 review written)

Is company changed our flight arrivals airport without telling us now resulting in a £200 taxi fare to get us home! Their customer services team are awful, try to belittle you, call you a liar and consistently talk over you. Please avoid is company they are terrible and have added so much stress to our holiday which really wasn't needed!!!… Read Full Review

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Moominski3535's Comment

Written on: 06/04/2016

Hello!
I have booked with this company for the first time & already I have encountered lots of problems! We are departing in a week and I still do not have all paperwork and have been told I did not book what I actually asked for???
VERY VERY STRANGE SITUATION AT THE MOMENT!
I am are worried and stressed at the moment....not knowing what to do next to resolve the issues?
Please advise if you can as you have dealt with them before.
THANK YOU!

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Fieryred's Comment

Written on: 22/08/2016

Agreed super escapes are bad......
They give u Atol certificate but if you look very carefully you will see it only covers you if the company goes out of business. ......BE WARNED

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★★☆☆☆

“Booking for unsatisfactory accomodation in Malta”

Written on: 30/10/2015 by Giancarlot409 (1 review written)

I contacted the company to book self catering accomodation in Malta which I had seen on the internet, but my original choice was booked up. The company recommended a different accomodation nearby (Burlington Apartments) As the cost was higher, we thought it would be an upgrade and made the booking. All documents etc arrived on time. No problem with this. After having the worse holiday staying in this apartment,my dissatisfaction with this company is that the appartment booked was unsafe… Read Full Review

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★☆☆☆☆

“not going near super escapes ”

Written on: 25/10/2015

We booked by phone for July 2015 and every question was about the holiday we wanted in Faliraki every answer added to the price ! I said to this Indian sounding chap "can I stop you now as the price just keeps going up every second and it is now above a price from another travel agent" he did stop and reduced it to the price I had from before. But just as I said go ahead he asked would I like a studio and I asked " whats the difference" he stated MUCH MORE ROOM !We were so shocked when we got… Read Full Review

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★☆☆☆☆

“CHEATS DO NOT PHONE”

Written on: 28/09/2015 by meganuts (1 review written)

Just got off the phone to Zack at Super Escapes That's a laugh to start with . Holiday advertised on Holiday Discounts at £643 per person and by the time this clown added luggage and transfers the price was £938 per person .you can imagine what my next suggestion was .I thought Hays Group was a reputable company I suggest they take a serious look at this side of their company… Read Full Review

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★☆☆☆☆

“Do not believe price advertised”

Written on: 18/09/2015

I read the reviews but still tried! Holiday advertised at £261 pp but when I phoned it was £400+. When I asked why it was advertised at that price, they said prices are updated every 24 hours and the price advertised was for just 2 seats on the plane then price increased. What absolute tosh!! Do not waste your time ringing… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 15/09/2015 by Lizwilfy (1 review written)

I would never book with super escapes again!.should be called miracle escapes as you will have to pester for every piece of documentation of your booking!lucky if you get off!..terrible service from start to finish.i read the reviews AFTER i had paid a deposit which has taught me a valuable lesson.i got put in the worst hotel i have been in as well.i had to constantly call up for everything. .i really didn't think i would get off!.They promise documents what don't arrive..they were polite… Read Full Review

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★☆☆☆☆

“Chancers!”

Written on: 14/09/2015 by LolaYork (1 review written)

Just called to book a holiday advertised for £265 on the website holidaydiscountcentre but was quoted almost double for the same holiday. Got a lot of bluster about popularity of this deal meaning this price was no longer available. Husband said that he would not be paying the higher price he was then asked what he would offer. When he stuck to his guns and said the advertised price the customer service guy hung up!!! This was probably a blessing in disguise as having read the reviews about… Read Full Review

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★☆☆☆☆

“avoid big time”

Written on: 13/09/2015 by patricia7f (1 review written)

message sent to superescapes So finally you send me my boarding passes days later than said only me asking. After our previous correspondence. I actually paid for these passes. When getting to Bristol boarding your printouts for the bpasses were not acceptable ... basically the barcode was printed wrong. I have both barcodes now about to send to the ombudsman. It was rejected and boarding passes and told to reprint at check in at the end of the q. After trying to avoid this I tried to… Read Full Review

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★☆☆☆☆

“NIGHTMARE ”

Written on: 05/09/2015 by Mse0628 (1 review written)

One star is too much for this rubbish company but unfortunately that is the minimum what I can give them. We bought a 4* all inclusive holiday from them, the hotel I think maybe can reach one star and we have to pay even for the water ( all inclusive, right?). When we contacted the customer service only sentence what they told us " sorry, I can understand you" but they didn't act. They wanted to keep the money ( cancellation fee) and they wanted to charge us extra £500 to move us to an other… Read Full Review

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★☆☆☆☆

“Worst travel company I have used”

Written on: 27/08/2015

booked and paid for my holiday up front then they charge extra for this and that !!!! When I queried it was told "all travel companies do the same ". I told them I never had to do that before , but, as the price was so good I carried on . I had to phone them several times as paperwork Did not arrive when it was supposed to , very difficult to understand them rarely got to speak to the same person twice, Unfortunately due to my husband having an accident I had to cancel what a nightmare… Read Full Review

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★☆☆☆☆

“liars”

Written on: 26/08/2015 by 442Hackett (1 review written)

After booking and paying extra add ons never told about. Then ringing numerous times (all Indians which I cant understand). They promise me compensation which I finally got through contacting the ombudsman. They have now forgotten to send me the boarding passes 7 days before. This company are liars, forgetful and hopelessly out of their depth… Read Full Review

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overview
Summer Sun 2017 - Mark Warner