Super Escapes Travel Reviews - www.superescapes.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID!!”

Written on: 20/07/2015 by LucaBurke (1 review written)

After booking a holiday to Tunisia , due to fly on 27th June (one day after the horrific attacks) we tried to change our holiday with them. On the Friday that the attacks happened, bearing in mind we were due to fly at 7am the next morning, I was told that we could only change our destination if we paid for a whole new holiday, the reason being is that ' this was only a minor incident'. I was so appalled that they could be so disrespectful. I think this shows the whole mentality of this… Read Full Review

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★☆☆☆☆

“Super Awful.”

Written on: 16/07/2015 by JaidynRichardson (1 review written)

Just cancelled my holiday to turkey with these jokers. Firstly, the booking - they tried to charge me an extra £200 to change a room from twin to a double. The man (with poor English speaking skills) didn't appreciate me saying that I'll just push the 2 twin beds together and save myself that £200. A few days later after I had booked and paid the deposit I get a phonecall from them about our flight saying we will be charged an extra £60 for us to sit together. No thanks, Mr Super Escapes… Read Full Review

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★☆☆☆☆

“RIP OFF Super Escapes not super at all...”

Written on: 11/07/2015 by 1963Middleton (1 review written)

What a rip off, please do not use these or Broadway travel. Phone calls are premium rate be warned, They will not let you manage your own booking, try to add charges for atoll certificate confirmation even debit card charge???????? Through to a call centre in somewhere outside Uk having to repeat or ask for them to repeat the question/answer more than once. Above all they just tried to add extra charges, once they have your card details you get passed on to a supervisor and then the fun… Read Full Review

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★☆☆☆☆

“the worst experience EVER!!!”

Written on: 06/07/2015 by justicescott (1 review written)

they dont deserve any stars. called them today for an advertised holiday to fuengirola of £271 per person. they immediately told me before i had even told them where i was going that it wasnt the correct price, i then gave them the reference nos and they told me the live price is £1227 for 3 people of which i said its to much i only want to spend £1000 maximum if i was going to spend any more i would have to talk to my wife. he then asked me why i have called up for a holiday if im not going… Read Full Review

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★☆☆☆☆

“If u want a break down then use these people ”

Written on: 30/06/2015 by Lewis-Altxc113 (1 review written)

Well where do I start....we booked a holiday to Tunisia with super escapes which we thought was a package holiday turns out it was a flight plus package which means you have less protection. The hotel we had booked was down graded on trip advisor a week after booking and the pictures of the state of the hotel would shock anyone. The hotel was not even fully open and very unsafe especially for children. When we asked to be moved because clearly we where mis sold the hotel we got no reponse… Read Full Review

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★☆☆☆☆

“Avoid unless you want a breakdown”

Written on: 29/06/2015 by Disgusted43 (1 review written)

After a shocking lack of English and rip off charges, we were told we were getting a full refund from our provider, super escapes decided they wanted a cut so we re going through abta and atol to take matters further, lots of clients are having problems I can't believe they are trying to make money out of this hurrendos attack Never use them… Read Full Review

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★☆☆☆☆

“More like Lucky Escape.”

Written on: 25/06/2015 by LuckyEscape12 (1 review written)

Just cancelled my holiday to turkey with these jokers. Firstly, the booking - they tried to charge me an extra £200 to change a room from twin to a double. The man (with poor English speaking skills) didn't appreciate me saying that I'll just push the 2 twin beds together and save myself that £200. A few days later after I had booked and paid the deposit I get a phonecall from them about our flight saying we will be charged an extra £60 for us to sit together. No thanks, Mr Super Escapes… Read Full Review

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★☆☆☆☆

“Don't do it unless you want a nervous breakdown!!”

Written on: 31/05/2015 by Larkin444 (1 review written)

Dear God, Help the people that work for this Company. I have no idea how these people sleep at night, I experienced day light robbery. I was forced into making a booking, under duress, the representatives are complete incompetent negligent uncomprehending excuses for human beings. I have been through hell and back these past few days going round and around with these horrid people. They say that customer satisfaction is what they thrive on, to be honest they leave me no choice but to laugh in… Read Full Review

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★★☆☆☆

“Another fuming customer”

Written on: 27/05/2015 by AminaHolt (1 review written)

They only booked two transfer passengers even though I booked everything for four people. They also only booked for two cases in the hold instead of four. When I phoned they said it would take 24 hrs to listen to the tape recording and they would get back to me. I have never used this company before and will certainly not be using them again. The heavy accent of the person taking the details made the whole process very difficult although they were pleasant throughout I would rather everything… Read Full Review

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★★☆☆☆

“fuming”

Written on: 22/05/2015 by local1 (1 review written)

I am so angry with this company. They spelt my surname wrong on the booking despite me repeating it about three times, and giving them the spelling. When I rang up they basically said I may of given them a false name. They said they would have to ring me back and check the recording, and may have to charge me. Why would I give them a false name!? I have just spent a large amount on a holiday, why would I lie about my name? I have never used this company before. What is wrong with them. There… Read Full Review

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★☆☆☆☆

“Super Escapes is a load of rubbish”

Written on: 18/05/2015

Super Escapes should be driven out of business as they do not know what they are selling and people constantly falls for their trick, all they do is ask for more and more money everything comes with more money. I would like to say from the beginning your company has mess me around with my booking and I still never got what I requested without having to pay extra whilst on vacation - how disguating is that when you put your trust in a company. White Sands where I stayed was a filthy nasty… Read Full Review

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★★★★☆

“Issue resolved! ”

Written on: 16/05/2015 by SayaSaya (1 review written)

I had an issue with my booking and wasn't very happy initially, but the senior supervisor  was determined to make a happy customer out of me. He did resolve my problem and add in an extra to make me happy. I would use them again as even searching the entire internet; their prices couldn't be beaten! … Read Full Review

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★★★★☆

“Majorca Mediterranean Bay Hotel Booking from EMA.”

Written on: 14/05/2015 by BrianfromLincoln (1 review written)

We booked a holiday with Super Escapes Travel. The person who dealt with our booking did his very best to accommodate our needs and he fulfilled our wishes. We were told we would get an email within 24 hours confirming all details but unfortunately we didn't get this as the email address had been written incorrectly. However, as soon as we phoned customer service and spoke to a person, this was rectified and all details were emailed through immediately. We would definitely recommend this… Read Full Review

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★★★★★

“Brad Was Amazing”

Written on: 06/05/2015

I Spoke to Brad @ Super escape travel. And he was amazing, we told him our budget and our requirements and he told us the best options and was very helpful… Read Full Review

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★★★★★

“holiday we loved”

Written on: 05/05/2015 by Reesem148 (1 review written)

I would like to thank the staff for helping us find the right hotel and his prompt email with the confirmation. It such a difference to find in an establishments some body who understand and try his best… Read Full Review

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★★★★★

“Super Escapes Travel”

Written on: 04/05/2015 by Staffordvb363 (1 review written)

prices are cheap & reasonable however spoke to someone called brad very pushy and rude on the call… Read Full Review

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★★☆☆☆

“Frustrating”

Written on: 30/04/2015 by Kamilap272 (1 review written)

I do not book holidays very often and today I was reminded of why....the multiple hidden costs. Staff as a whole have been very friendly and keen to help but there was one occasion when speaking to someone where they were very rude, pushy, didn't listen and I had to put the phone down. The hidden costs seem to sneak in every time you proceed on to a next level of payment and for someone like me who really has to budget and save for a holiday, not only is it embarrassing that I cannot afford it… Read Full Review

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★☆☆☆☆

“Prices strangely went up during phonecall... ARNOLD”

Written on: 30/04/2015 by Cooneyub394 (1 review written)

My partner and I have been wanting to book a holiday to Cyprus to meet relatives, and managed to find a pretty decent deal for £264 per person. My partner initially said that it sounded too good to be true, but I was optimistic! The website that the deal was provided on was icelolly.com. Phoned up 27/04/15 to confirm our holiday, but when Arnold went to confirm the price he stated it would be £699 in total and then an additional charge for a credit card. We didn't think it was too bad… Read Full Review

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★★★★★

“sid at book it now”

Written on: 29/04/2015 by Juliehewlett1962 (1 review written)

Just confirmed an all inclusive holiday to magaluf for my daughter and myself got good deal 10 nights discounted price and free tranfsers very pleased thanks sid … Read Full Review

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★★★★★

“great holiday”

Written on: 29/04/2015

Good will definetely use again thank you we have been to Seville had a very good hospitality from Superescapes . … Read Full Review

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