Super Escapes Travel Reviews - www.superescapes.co.uk

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“Don't do it unless you want a nervous breakdown!!”

Written on: 31/05/2015 by Larkin444 (1 review written)

Dear God, Help the people that work for this Company. I have no idea how these people sleep at night, I experienced day light robbery. I was forced into making a booking, under duress, the representatives are complete incompetent negligent uncomprehending excuses for human beings. I have been through hell and back these past few days going round and around with these horrid people. They say that customer satisfaction is what they thrive on, to be honest they leave me no choice but to laugh in… Read Full Review

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★★☆☆☆

“Another fuming customer”

Written on: 27/05/2015 by AminaHolt (1 review written)

They only booked two transfer passengers even though I booked everything for four people. They also only booked for two cases in the hold instead of four. When I phoned they said it would take 24 hrs to listen to the tape recording and they would get back to me. I have never used this company before and will certainly not be using them again. The heavy accent of the person taking the details made the whole process very difficult although they were pleasant throughout I would rather everything… Read Full Review

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★★☆☆☆

“fuming”

Written on: 22/05/2015 by local1 (1 review written)

I am so angry with this company. They spelt my surname wrong on the booking despite me repeating it about three times, and giving them the spelling. When I rang up they basically said I may of given them a false name. They said they would have to ring me back and check the recording, and may have to charge me. Why would I give them a false name!? I have just spent a large amount on a holiday, why would I lie about my name? I have never used this company before. What is wrong with them. There… Read Full Review

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★☆☆☆☆

“Super Escapes is a load of rubbish”

Written on: 18/05/2015

Super Escapes should be driven out of business as they do not know what they are selling and people constantly falls for their trick, all they do is ask for more and more money everything comes with more money. I would like to say from the beginning your company has mess me around with my booking and I still never got what I requested without having to pay extra whilst on vacation - how disguating is that when you put your trust in a company. White Sands where I stayed was a filthy nasty… Read Full Review

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★★★★☆

“Issue resolved! ”

Written on: 16/05/2015 by SayaSaya (1 review written)

I had an issue with my booking and wasn't very happy initially, but the senior supervisor  was determined to make a happy customer out of me. He did resolve my problem and add in an extra to make me happy. I would use them again as even searching the entire internet; their prices couldn't be beaten! … Read Full Review

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★★★★☆

“Majorca Mediterranean Bay Hotel Booking from EMA.”

Written on: 14/05/2015 by BrianfromLincoln (1 review written)

We booked a holiday with Super Escapes Travel. The person who dealt with our booking did his very best to accommodate our needs and he fulfilled our wishes. We were told we would get an email within 24 hours confirming all details but unfortunately we didn't get this as the email address had been written incorrectly. However, as soon as we phoned customer service and spoke to a person, this was rectified and all details were emailed through immediately. We would definitely recommend this… Read Full Review

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★★★★★

“Brad Was Amazing”

Written on: 06/05/2015

I Spoke to Brad @ Super escape travel. And he was amazing, we told him our budget and our requirements and he told us the best options and was very helpful… Read Full Review

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★★★★★

“holiday we loved”

Written on: 05/05/2015 by Reesem148 (1 review written)

I would like to thank the staff for helping us find the right hotel and his prompt email with the confirmation. It such a difference to find in an establishments some body who understand and try his best… Read Full Review

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★★★★★

“Super Escapes Travel”

Written on: 04/05/2015 by Staffordvb363 (1 review written)

prices are cheap & reasonable however spoke to someone called brad very pushy and rude on the call… Read Full Review

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★★☆☆☆

“Frustrating”

Written on: 30/04/2015 by Kamilap272 (1 review written)

I do not book holidays very often and today I was reminded of why....the multiple hidden costs. Staff as a whole have been very friendly and keen to help but there was one occasion when speaking to someone where they were very rude, pushy, didn't listen and I had to put the phone down. The hidden costs seem to sneak in every time you proceed on to a next level of payment and for someone like me who really has to budget and save for a holiday, not only is it embarrassing that I cannot afford it… Read Full Review

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★☆☆☆☆

“Prices strangely went up during phonecall... ARNOLD”

Written on: 30/04/2015 by Cooneyub394 (1 review written)

My partner and I have been wanting to book a holiday to Cyprus to meet relatives, and managed to find a pretty decent deal for £264 per person. My partner initially said that it sounded too good to be true, but I was optimistic! The website that the deal was provided on was icelolly.com. Phoned up 27/04/15 to confirm our holiday, but when Arnold went to confirm the price he stated it would be £699 in total and then an additional charge for a credit card. We didn't think it was too bad… Read Full Review

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★★★★★

“sid at book it now”

Written on: 29/04/2015 by Juliehewlett1962 (1 review written)

Just confirmed an all inclusive holiday to magaluf for my daughter and myself got good deal 10 nights discounted price and free tranfsers very pleased thanks sid … Read Full Review

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★★★★★

“great holiday”

Written on: 29/04/2015

Good will definetely use again thank you we have been to Seville had a very good hospitality from Superescapes . … Read Full Review

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★★★★★

“Sid helped me”

Written on: 26/04/2015 by richie610 (1 review written)

I booked a holiday through ice lolly and Sid and Roy both helped me out to get the best deal. I will look forward to dealing with them again. I would recommend Sid to my friends and family. Amazing job Sid and team… Read Full Review

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★☆☆☆☆

“Never use!!!!!!!!!!!”

Written on: 21/04/2015 by IsabelaDavis (1 review written)

Beware when booking holiday, very pushy, hard to understand the people, also tried pushing upgrade or boarding pass fees.... When you call they put the phone down, we waited over 4 weeks for all our holiday information and then got a phone call saying flights had changed they resend all documents again, waited another 3 weeks until l phoned again and them waited for 10 mins .... I would not recommend anyone using thids company… Read Full Review

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★★★★★

“SID AMAZING”

Written on: 19/04/2015 by McKinley92 (1 review written)

if you are booking with bookitnow holidays sid and jerry are the people to talk to amazing handling you inquires gr8 costumer service would tell a friend to tell friend highly recommended :0)… Read Full Review

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Juliehewlett1962's Comment

Written on: 29/04/2015

Just booked holiday got a great deal all inclusive to magalluf £650 including transfers great service

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★★★★☆

“Seems ok so far .......Holiday to Majorca for July 2015.”

Written on: 13/04/2015 by sherman1234 (1 review written)

I am confused as to who works for who. I initially dealt with a guy on the icelolly website, who seemed to work for 'book it now'company. He was very helpful, making adjustments to suit my requests, but extremely 'pushy' sales technique. I have not experienced the like since the days of the double glazing salesman ( no insult to anyone meant here). With calls back, wanting to confirm a booking. When the paperwork arrived there were two mistakes, one being my 'title'. I was 'Mrs' on the docs but… Read Full Review

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★★★★★

“Review - Sebastian - Customer Service”

Written on: 07/04/2015 by alanmoir74 (1 review written)

Great service from Sebastian at Super Escapes, great price offered and very clear details provided… Read Full Review

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★★★★☆

“Good so far....”

Written on: 24/03/2015

Having phoned to book a holiday, I was offered an alternative hotel at a better price with several extras included e.g. transfers and guarantee of bungalow with a sea or pool view.  The agent took time to confirm all the details and checked understanding along the way. He returned my calls promptly and was very eager to proceed with the sale. I was then passed onto the sales team who added some additional 'compulsory admin fees' for online check in etc which was a little confusing and I… Read Full Review

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★☆☆☆☆

“Disgusting service”

Written on: 24/03/2015 by traveller249 (1 review written)

Recently booked an al exclusive HOTEL in Crete for myself, my son, and my 2 grandsons. Hassled me to confirm booking then when paperwork arrived they had booked us into apartments nowhere near hotel we thought we were booking. They then promised to ring me back, after I contacted them about this, but never did. I now realise that they were waiting for the funds to be transferred from my bank! Also persuaded us to go for 12 instead of 14 nights but they only booked us for 11 nights. Was… Read Full Review

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