Does this company have holidays for sale?

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Super Escapes Travel - www.superescapes.co.uk
★★☆☆☆
2.4
39.0% of users recommend this

Guest's review of Super Escapes Travel - www.superescapes.co.uk

“Does this company have holidays for sale?”

★☆☆☆☆

written by on 12/01/2015

Find the holiday we wanted on Ice Lolly, ring Super Escapes who can't supply at the price but never the less we agree on a price. Before they give us flight times they wantedcredit card details, eventually we are given the flight times BUT they can't tell us the company we are flying with. Still we accept. Will ring us back in 15 minutes to confirm. 30 mins later we get a call to say our card has been declined 3 times so can't try again tonight. We disputed this but they insisted had been declined and would try in the morning as need at least 12 hours before trying agsin. I rang my credit card company, no one had tried to get a payment and it wasn't declined. I rang Scott at Super Escapes back, nothing you can do until tomorrow but added "how odd?" I suggested we pay by debit card "don't take cash payments" another credit card "can't take another card from any of the passengers" in that case I'll ring my daughter and get her to pay " it has to be someone at your address" ....Alarm, bells and ring?!?!?
Next morning, price has gone up but still within budget - same scenario occurs although we had to ring back when no call to confirm came through - apparently my card had been declined again,which was odd as I had in the time waiting booked a hotel room in London and theatre tickets using the same card!!!!
By now I had had enough, "we'll try again tomorrow" No you won't!!! Still didn't know who we were allegedly flying with and suspect Super Escapes didn't know either!!!!!!
We asked them to destroy our card details but just to make sure they didn't try again we cancelled our card with our credit company who agreed would've the best thing to do.
Now booked with another company who could tell us our flight times, the company flying with BEFORE taking payment.
Please beware of this company - should have read other reviews first

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Grievson's Comment

Written on: 09/02/2015

strange that exact same thing happened to us this evening. To the word same script. Have a feeling this is done when they cannot offer the deal they have online.

Cancelled our credit card to be safe as well

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