just okay!!!

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Guest's review of Super Escapes Travel - www.superescapes.co.uk

★★★☆☆

“just okay!!!”

Written on: 26/10/2013

The staff were nice but couldn't get through to the same person each time i called, and each time i was given different prices for the same holiday depending on who i spoke to. or told the previous persons holiday was no longer available(this is quite strange for me !).
you have to pay a percentage for using your ccredit card and some extra charges which you are not told about until after call is put through to some other who is going to book this!!
once booked and paid for you have to call a premium rate number if you have any queries....(i preferd e-mail conversation, rather than spending money on premium numbe).
the hotel i was recommended was nice and the food good and the staff lovely but the rooms were awful! really dirty and at night it was soooo noisy i was actually scared. when the wind howled i thought the shaky patio doors would be shatter!!! the railing on the balcony creaked all night, and the noise from party goers on the street below. the rooms need serious updating and attention.

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