Con-merchants - avoid at all costs

Click here if this is your business
★★★☆☆
2.7 / 5
48% of users recommend this
Click here if this is your business

Guest's review of Super Escapes Travel - www.superescapes.co.uk

★☆☆☆☆

“Con-merchants - avoid at all costs”

Written on: 16/07/2013

I booked my holiday with Super Escapes in Jun-13 for 3 people flying with Ryanair (with 3 checked-in luggage items).

The problem I had was that the sales agent at Super Escapes had only booked 2 checked-in luggage items (even though I wanted 3). So when I arrived at the airport the airline (Ryanair) charged me £100 extra for the Outward journey as the luggage was not pre-booked online. Likewise, for the return journey, I had to pay an extra £45. SO I paid £145 on top of the price I was quoted originally.

As with many people who have complained, I feel the company is only after your money. They quote a good price, and then you end up paying extra for the mistakes.

Key problems :-

1) After agreeing a price they add in extras - eg. booking fee, admin fee, credit charge fee, xyz fee etc. etc.

2) You have to deal with 2 people when making the booking, and this is when things go wrong - they use this tactic to make more money from you.

3) The sales people speak very quickly so you can easily miss an important point - eg. like how many bags needs to be checked-in.

4) Premium rate phone number, you get put on hold for ages.

I have still not received compensation - so everyone reading this review - AVOID SUPER ESCAPES AT ALL COST - YOU HAVE BEEN WARNED.


If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review