Don`t go with the bad reviews!!! CUSTOMER SERVICE* * * * *

Click here if this is your business
★★☆☆☆
2.5 / 5
40% of users recommend this
Click here if this is your business

Guest's review of Super Escapes Travel - www.superescapes.co.uk

★★★★☆

“Don`t go with the bad reviews!!! CUSTOMER SERVICE* *...”

Written on: 09/07/2013

Booked a 7 nights holiday to San remo hotel, Ibiza. We were informed total cost of the holiday as £898.00 for me and my partner. But later another man took over the call and charged £72.00 extra for Admin fees and certificate charges. As the officer was in so hurry, i dint understood and authorized him to go ahead and reserve my holiday.
Later when i received the confirmations, i released i was over charged. Immediately i called customer service and they said they will look into it it and will get back to me. Next day i received a call confirming they are going to refund £50 and other charges were mandatory as it belongs to some ATOL charges. I was very happy with there quick response and for sorting this.
Will book once again, and as my friend is looking to book his next holiday for Christmas in Sharm, I would suggest him to call Customer service and book his holiday to avoid this charges and inconvenience.
Happy and chappy with Customer Service!!!!! :-)

Get Great Holidays Deals From Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Great Deals on Expedia