Written on: 12/04/2013
I would not recommend anyone uses Super Escapes as a travel agent. They were diffcult to deal with over the phone, but were quick to charge the credit card before they had supplied any written confirmation of the booking. Some of the phone numbers given to make contact on lead to nowhere. After several angry emails threatening further action I received my booking documentation.
I rang them to confirm whether I could change passenger names and was assured this would not be a problem and would not cost extra. However when it came time to do so they charged me £135. This is not the type of dodgy firm you want to book with. Dont do it. Get all your travel bookings and assurances in writing, and avoid them. They are not offering any value you are better to organise your holiday yourself.
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