+Santo Monica Hotel Mallorca

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Guest's review of Super Escapes Travel - www.superescapes.co.uk

★☆☆☆☆

“+Santo Monica Hotel Mallorca”

Written on: 11/01/2013

Thu, 16 Aug 2012 at 7:4716 Aug 2012Message starred FROM mel hewitt TO 1 recipient Fw: Santa Monica hotel 8526 Hide Details Frommel hewitt Toinfo@superescapes.co.uk Hi
It is 14 days all I received is confirmation it is being look at this was the holiday from hell.
Could I have some sort of reply in the next 7 days.
Mel


----- Forwarded Message -----
From: mel hewitt
To: "info@superescapes.co.uk"
Sent: Monday, 30 July 2012, 9:16
Subject: Fw: Santa Monica hotel 8526





----- Forwarded Message -----
From: mel hewitt
To: "info@superescapes.co.uk"
Sent: Monday, 30 July 2012, 9:08
Subject: Santa Monica hotel



Hi Superescapes (Reservation no 1275324 )

This is a break down of some of the that went wrong at the Santa Monica Hotel.
Arrived on 20th July 2012 at 16.30 hrs all rooms had been taken.
Told to wait in the Foyer with about 20 other people waiting for rooms my wife who
is disabled bust into tears.(People were banging the desk foul mouthing, thing were out of control)

Theresa who was on reception a very kindly lady took pity on my wife and put us in Hotel
Aleria 20.45. The room was clean and tidy but no hot water this was true of many of the rooms
in this hotel.
Meals lunch and dinner we had walk back to Santa Monica this was 80 plus yards away as my wife
is disabled not very easy on one occasion she fell.

On Saturday 21th July our Golden Wedding Anniversary we asked to come back to the Santa Monica
hotel Five times during the day the gentleman on reception said each time soon. Sunday same story
Monday told come back at 8 o`clock then come back at 12 o`clock try again at 14.00hrs then told a
room will be your at 15.00hrs at last.
Yes we had a room at the Santa Monica Hotel but alas no working toilet report to reception they made
a note of it now we had use a lift down stairs to go to loo.
Tuesday complain again about no loo he said it will be fixed went to check loo at about 1800hrs not
fixed but we had a bucket to fill with water and flush loo.
Wednesday at 1300hrs loo fixed.
Lunch and dinner were in the down stairs restaurant you could take the lift down I had walk up stairs
to bring back down to ground floor so my wife could get in tech problem and was not fixed.

The foyer all ways had people waiting or sleeping each day looking for rooms.

I payed for a seven day Holiday all inclusive what we got was not a holiday it was a
nightmare.
We will be looking for a full refund or a new holiday to try and celebrate 50 year of
marriage. We would appreciate a prompt reply

We have e-mail addresses of four other people who were put through hell.
The Police were called on Friday and Saturday.
Minor Problems lift broken down 2 hour Mon.
Loss of water Mon and Tue about 1-2 hours

Regards
Melvyn Hewitt

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