Poor experience from start to finish. DO NOT BOOK WITH THEM!

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smiillee's review of Super Escapes Travel - www.superescapes.co.uk

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“Poor experience from start to finish. DO NOT BOOK WITH...”

Written on: 02/12/2012 by smiillee (2 reviews written)

Called a couple of times to make sure all details were correct before finally paying. had problems with the person i was speaking to as he kept making mistakes. at the end of the call you think you have a price to pay and then they start adding charges for different thinks and the balance goes up more and more. spoke to one guy who said transfers were included in cost and then speak to someone else who says the other guy forgot to add them on and i have to pay. had the feeling i should just forget it and really regret not going with gut instincts. so hard when your hearing the big sale on the phone

after booking i recieved nothing so i contacted them and they emailed me a booking reference number. i then recieved my documents but the names were spelt wrong. was told this was not there responsibility even though it was there mistake. i had repeated the info several times and they repeated it back. Now they want me to pay a lot more to have it changed. still waiting for this issue to be resolved!

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Janejaneg's Response to smiillee's Review

Written on: 12/01/2013

the same thing to me and their attitude is appaulling! im reporting these con merchants to watchdog and i suggest you do the same and good luck

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