Sunquest no recommended

Booked holiday through red tag. Sun quest was who we went through for our vacation to Mexico, riviera maya. Departed Cagary at 8 am to Vancouver. Got to Vancouver with half hour to make it to our connecting flight from other side of airport. Reaching it as they were boarding. No time to pick up food. Got to cancun at 6 pm and was told to go straight to Sunquest rep for our uberservice to resort. The rep told us to wait for a bit , then came over and asked if we would mind taking a smaller van to resort and it would be faster. 3 and a half hours later we arrived finding out it should have been only 1 hour and a half. We met 2 days later with our Sunquest rep told her and she was very condisending to towards us. Told us she would arrange a better transfer from resort at departure but another rep would be here to help. Day do departure no rep to ask about our ride to airport. We were told 2 o'clock by front guy in lobby, the board in vacation reps offices said 130 , and no one could explain to us what we should be doing. Not even the hotel public relations. We were very frustrated at this time. So we just kept going to the front to see if we were being picked up at the estimated time. All the other reps from different offices were. Helping they clients out but ours didn't give to a damn to have someone there. So I would never book with Sunquest vacations again and I will pass our experience on to friends and family. Thank god we made it to airport on time or there would have been bigger issues.