very very bad company!!!

Sunmaster - www.sunmaster.co.uk
★★★★☆
4.0
84.0% of users recommend this

rogers5522558's review of Sunmaster - www.sunmaster.co.uk

“very very bad company!!!”

★☆☆☆☆

written by rogers5522558 on 05/10/2017

VERY VERY BAD! My mum went to turkey with this company, came back yesterday after an absolutely awful experience from start to finish thanks to Sun Master messing everything up! From the start - not giving her correct documents and having to chase them before flying, Twice! To then arriving at the airport to fly out at 6 in the morning to having no baggage added even though it was included. Had to pay £50 for baggage. To try and arrange her flights home to be included with baggage, staff rude on the phone. Then sending the completely wrong peoples flight details so having to chase again and again to get the correct flight information. Was told they could not fax or email it to hotel for her so she would have to try and go to an internet café to print off. Her transfers were dated 21st oct so rang to ask told as long as she has reference she would be fine. Double checking it the day before (which she shouldn't have had to do) to find out they weren't coming to collect her until 21st - rang sun master not willing to arrange other transfer for her and transfer offices closed? Even though the hotel in Turkey were managing to speak to them. Was told the only was would be to arrange a taxi herself which then in fact ended in my mum missing her flight, having to fly in to Gatwick instead of east midlands and having to get a train home. All of this because they messed up! Totally ruined her what could have been decent holiday with worry and mess ups from start to finish! Absolutely not worth booking with!!!

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