written by brnsclair75 on 31/07/2014
The booking was helped by a friendly staff sunmaster member on phone. Unfortunately booked the tranfer from airport on wrong day so had to pay for a taxi still waiting for refund. The hotel was a bit away from airport which I was aware of and paid extra for shuttle transfer. The Hotel was mainly frequented by German, Turkish and Polish so kids found hard to make friends. We where the first english speaking family to go there according to the very friendly staff in the hotel. Think I may have taking a second look at this hotel if I knew as even excursions where all geared up for German speaking residents and some of the hotel staff didn't know english only German. So my very limited German took a knock. Despite this we found all the staff and other guests friendly and the kids entertainer who could speak some English encouraged my kids to get involved and even helped when one of my kids caught a throat infection. The meet and greet Holiday rep could only speak limited engish too and also didn't think to say the excursions would be in German which left us following like sheep with the other holidaymakers hoping we have got there instuctions correct.Think over all Sunmaster could refine there after customer care, review there hotels more to accommodate there customers.
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