Written on: 14/09/2013 by Leicestercouple (1 review written)
It was not clear on the website that I was not making a booking, only reserving a holiday and would need to telephone to make the actual booking, which was irritating. However, the person I spoke to was efficient and knowledgeable and promised that all the documentation would be e-mailed in a short space of time. This happened and all the paperwork was clear, specific and very informative. On the day of travel everything happened exactly as described and such things as the desk for the transfer to resort was exactly where the documentation said it would be, making for a stress free experience from beginning to arrival at the hotel. We were very satisfied with the service.
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