Written on: 22/08/2013
This was the first time we had booked a holiday in this way and although I worried until we got to the hotel that everything was ok, we had a fabulous holiday thanks to sunmaster. The only downside to the process was the inevitable that the hotel we chose on the website was 'fully booked'. We were offered plenty of alternatives during our long but useful callback from the agent (7pm to suit us) including both similarly priced and mo expensive. The agent had a good knowledge of many of the hotels, and was honest if she didn't, making it clear she was looking at trip advisor. You receive vouchers for everything-hotel, transfer etc., and this bothered me a bit, but it needn't have-every step of the holiday worked out to absolutely fine, and the hotel was fabulous. The customer service was great through the booking process as well as when we had to contact them with a query shortly before our holiday.
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Written by michelleturtlerobinson
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