Terrible Holiday - wrecked by tour manager

★★★★☆
4.2 / 5
88% of users recommend this

qhShepherd155's review of Star Tours UK

★☆☆☆☆

“Terrible Holiday - wrecked by tour manager”

Written on: 06/08/2014 by qhShepherd155 (1 review written)

HOLIDAY FROM HELL WRECKED BY THE MOST UNPROFESSIONAL, IRRESPONSIBLE, ARROGANT, RUDE, DISGUSTING TOUR MANAGER !!!
This complaint is on behalf of the whole group on this tour who are seeking a written apology and a full refund including optional tour costs or another tour in lieu of it.
All of us have either been on a tour with them earlier or have been recommended by family or friends so this complaint / review is genuine !
TOUR NAME : ITALY BY FLIGHT
TOUR DATE : 30 JULY 2014 TO 03 AUGUST 2014

Complaint : Disgusting and irresponsible tour manager who was a liar and bully , appalling food ( dinner ) of third grade quality laden with oil, not enough food, substandard breakfast with broken coffee machines at hotels - not all hotels are up to 3 / 4 star quality as advertised, hopeless optional tours which are a rip off and money making gimmick, sub standard coach with AC not working properly, dvd player not working, just given an hour to have lunch, do shopping and take pictures, tour manager not present in dining hall during breakfast or dinner.

will not recommend to anyone in the future

Star Tours's Comment

Written on: 06/08/2014


Thank you for taking the time to leave a review regarding your tour with Star Tours.

We at Star Tours are naturally concerned when any of our clients have cause for complaint.

Could you kindly drop us an email to enable us to investigate the matters you have raised.


Kind regards,
Manjit Suri
Sales Manager
Star Tours UK Ltd

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Khaskeli's Comment

Written on: 08/08/2014

Please provide us with your Directors' email so that we can report it in detail to them.

It is tour managers like Santosh who are ruining the reputation of your company.

We want this matter to be taken up by your Directors / Top management !

All members of this tour

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