written by on 28/07/2014
First of all I would like to thank Star Tours for their help in organising this trip for us and thanks to staff at London office.
Marrakech
Hotel itself was lovely, most staff were friendly and accommodating except for those in the Indian restaurant. The main waiter didn't make any effort to talk to us or explain something if we asked questions. On our second day we actually drew a picture of what we wanted to eat as the staff and chef didn't speak English and they managed to fulfil that.
Our tour guide was fantastic, he was very friendly and extremely knowledgeable. We all had a great time with him during our stay in Marrakech.
Tours were very interesting and fun but quad biking was a nightmare! The excursion was just too long, we started off at 9am and finished at 5.30, usually quads are only driven for 2-3 hours. We went on to main roads, then up a mountain which took 4 hours, then we went the rest of the way up the mountain by donkey to have lunch which took another hour, then we had to climb back to where the quads were and drive back down the mountain for 3 hours. It was very dangerous as half of us were inexperienced drivers who had never drove a quad bike before, we were driving during peak sun on a very hot day and we didn't have regular breaks for rest and water. However, the people who were responsible for the excursion were extremely helpful and friendly. Not blaming anyone here but in the future if anyone books quads in Marrakech please warn them!
Loved the show and dinners.
Ramadan didn't really effect us. We did feel really bad for those fasting out there in the heat, they all looked after us very well.
Agadir
Fantastic from our arrival to departure.
Beautiful hotel with excellent facilities and entertainment but would advise people that there is nothing outside of hotel, main town of Agadir with restaurants and bars is approx. 20-30min drive away. This resort is perfect for a relaxing get away and was ideal for us after staying in Marrakech. Would definitely recommend this resort to our friends.
staff on duty on our arrival at reception was extremely helpful and friendly he actually showed us different rooms and was happy to upgrade any rooms, he even offered us a villa.
PR lady came to meet us straight away as she knew our issues regarding food. She introduced us to the main chef of The 27 restaurant who prepared our special menu for each day. He is an excellent chef, takes great pride in his food and made every effort to accommodate us! All restaurant staff were fantastic but a special mention to a waiter who served us last 2days who stood out with his great sense of humour.
All the staff we met at beach side, pool side, breakfast, lunch, dinner and just generally through out our stay had a smile on their face and were always willing to help. Overall excellent resort!
As rated by our community of reviewers
Star Tours's Comment
Written on: 06/08/2014
Hi,
Thank you for leaving this review upon this social media website. We are pleased to hear that you enjoyed the tour. Our team always appreciate when their hard work is recognised and we at Star Tours strive to make everyone's holidays as memorable and as enjoyable as possible. We hope to serve you and your family in the future.
Kind regards,
Manjit Suri
Sales Manager
Star Tours Ltd UK