Written on: 06/07/2014 by ChandreshMakwana (1 review written)
We are a faimly of four, with two grown-up children and this was our first ever package tour, though we had been on Europe tours twice earlier which were self conudcted.
We have given all five stars to Star tours becuase throughout the tour, we felt being genuinely taken care of by the tour manager Nanubhai and the Coach Captain Subhash(the driver). The experience left us with the conclusion that for Star tours, customer care/satisfaction comes first.
The coach was in clean and tidy condition. European regulations for coach drivers ensured that there is always a break after two hours maximum of drive. We never felt we had been in coach for too long as traveling/site seeing time were very well balanced.
Food was of very high qulaity. Lunches and dinners were generally vegetarian. To cater for non-veg customers, they provided one non-veg items during dinners. More than adeuate number of items ensured that lunches and dinners provide a complete meal. Diet requirements were fully met and at times tour-guides have done more than expected of them to meet our dietary requiremnents e.g. special food requirement during fasting days.
Hotels were of good quality except one where we stayed for one night. I have given feedback to Star tours and am sure they will change that hotel for future tours.
Tour guides Nanubhai (and Rajesh for first three days until the group split for different tours) were knowledgable providing all information about the sites. They were also very particular in terms of time management which is esential for success of such time-bound tours.
Nanubhai is a very funny, entertaining, and interactive tour manager which made our travelling time very enjoyable. Coach Captain Subhash showed his brilliant manouvering skills while taking turns or reversing the coach on very narrow roads. Subhash is a very safe driver and was always ready to help you e.g. when I needed to take out some stuff from my hold baggage, he happily opened the hold, took out the bag for me.
We have already decided that whenever we plan our next tour, we will go with the Star tours and try for same tour manager Nanubhai and Captain Subhash.
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