written by najllib2 on 10/10/2014
Two weeks before I was due to travel to Kos with Solitair they emailed me to say that the fight had been delayed to the following day. No explanation. That meant I had to change the dog sitters for my dogs, change the insurance dates and change my Gatwich hotel booking. Fortunately I had bought a flexible booking so could change this to the next day. If I hadn't, I would have had to pay the full cost of another night. Solitair would never care about extra costs incurred by a client.
Now we come to the holiday itself. The Mammis Hotel is a 21 bedroomed hotel overlooking the sea about 30 minutes walk from town. At first glance it is quite attractive but the rooms are very basic and I had very thin curtains on my windows so that the sun woke me up at 5 every morning. My full report on the hotel can be seen on Trip Advisor.
We were met at the airport by the Solitair rep and we met her once again at the airport when we left. No visits during our stay. The Solitair brochure promised us a bbq meal but none was forth-coming. When I returned home I emailed a long list of complaints about the hotel, in particular, that we had no hot water on the 2 days that the sun didn't shine (the hotel owner didn't want to use back up electric heating) and that he wanted €100 for courtesy rooms on the day of departure (even though the hotel was nearly empty).
Solitair had not had the courtesy to reply which is a disgrace. I will certainly not use them again.
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