SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.7% of users recommend this
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★★★☆☆

“Not up to date!”

Written on: 23/07/2014 by MichaelTr (1 review written)

They told me on the site to call for great deal. I call! the rep. was trying to make a deal for himself instead of helping the customers. A certain promotion codes did not work for some places; No ideas why? They told me to talk to a live rep. I tried, she hung up in the middle of the talk. I signed up for email help i getting a round trip flight for my Mom. No replied. Just give people fair, reasonable prices, that is all they want. No need for all the gimmicks, BS. waste ppl times and lives… Read Full Review

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★★★☆☆

“good experiance”

Written on: 23/07/2014 by axMcKinley35 (1 review written)

Good experience & got cheaper option… Read Full Review

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★★★☆☆

“can not use the codes”

Written on: 22/07/2014 by 193Sanders (1 review written)

The site is easy enough, it gives a few too many pop up windows but over al easy. The only thing I did not appreciate is it gives you discount code pages but when you enter in the codes, it says that can not be validated. So NONE of them work… Read Full Review

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★★★☆☆

“Reps needs to be retrained and online info accurate”

Written on: 21/07/2014 by LetMeTellYa (1 review written)

I CALLED 3 TIMES IN ATTEMPT TO GET 1 ANSWER REGARDING THE PROMO INFO ON YOUR WEBSITE (CALLCENTER20). ONE REPRESENTATIVE WAS PROCESSING MY RESERVATION WHEN WE ABRUPTEDLY BECAME DISCONNECTED. THE FIRST REP JUST SAID IF I WAS FLYING ROUND TRIP THAT I WOULD HAVE QUALIFIED FOR THE CALLCENTER20 DOLLARS OFF. THE LAST REPRESENTATIVE, INFORMED ME THAT THERE WERE RESTRICTIONS APLLIED, BUT NOTHING ON YOUR WEBSITE ADBISED! NOT A GREAT WAY TO HAVE YOUR REPRESENTATIVES BE THE TARGET OF POSSIBLE ARGUMENTS FOR… Read Full Review

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★★★☆☆

“could be better”

Written on: 21/07/2014 by 7Arnold (1 review written)

prices could of been better. just glad i got the same airlines both ways. the help desk was not helpful at all. i would not recommend clicking on that… Read Full Review

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★★★☆☆

“easy form to get flight”

Written on: 20/07/2014 by jliljedahl (1 review written)

This form was very easy to fill out. My problem was getting back to "go ahead" so I could get to the final result of flight. I just couldn't find the "back" space… Read Full Review

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★★★☆☆

“Bait and switch”

Written on: 20/07/2014 by Peckep349 (1 review written)

First page of the website offers a $20 discount with the code "Save 20." When you try to put this in at the purchase page, the code is invalid. I would never use this site again… Read Full Review

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★★★☆☆

“Email Me”

Written on: 20/07/2014 by Parrish1958 (1 review written)

It would be extremely helpful if you emailed the itinerary to me. It would be so much easier to forward information to co-workers/family and to do a quick check. Also, other sites offer text updates to possible changes in flight due to weather..etc… Read Full Review

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★★★☆☆

“I like to deal with you online only over the phone its...”

Written on: 20/07/2014 by Juliette421 (1 review written)

I like to deal with you online only over the phone its nightmare… Read Full Review

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★★★☆☆

“wasn't able to enter promo code for $15 off, had a...”

Written on: 19/07/2014 by Caldwell105 (1 review written)

wasn't able to enter promo code for $15 off, had a hard putting my credit card info in(it will only put half of numbers and then stops)… Read Full Review

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★★★☆☆

“the web didn't ask me or remind me to check my...”

Written on: 19/07/2014 by Hardingwy146 (1 review written)

the web didn't ask me or remind me to check my information, and i don't have any chance to adjust my information, which really bother me once i made mistake!… Read Full Review

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★★★☆☆

“Cheapest Fare”

Written on: 19/07/2014 by lcHollis23 (1 review written)

Easy but I normally like to print my payment confirmation but it the website did not offer that.....lucky I have it emailed… Read Full Review

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★★★☆☆

“the web didn't ask me or remind me to check my...”

Written on: 19/07/2014 by Hardingwy146 (1 review written)

the web didn't ask me or remind me to check my information, and i don't have any chance to adjust my information, which really bother me once i made mistake!… Read Full Review

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★★★☆☆

“Completed reservation but with unresolved issues”

Written on: 18/07/2014 by lhGill269 (1 review written)

I had some questions but chat took way too long to connect - so the questions were not answered when I decided to proceed with ticket purchase. then confirmation came up with just my first and last name not with middle name as I had indicated was full name as on my identification. Feeling a little unsettled - unanswered questions but if questions are resolved then I would use site again… Read Full Review

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★★★☆☆

“Printable details”

Written on: 17/07/2014 by 349McCormick (1 review written)

When I clicked "confirmation details," this questionaire came up. Now I don't know how to print my ticket details… Read Full Review

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★★★☆☆

“thank you ”

Written on: 17/07/2014 by BronsonConrad138 (1 review written)

i was happy to get a better deal but it was not email to me on time… Read Full Review

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★★★☆☆

“I wanted to talk to someone about better price the...”

Written on: 16/07/2014 by Hadassaha239 (1 review written)

I wanted to talk to someone about better price the wait was to long… Read Full Review

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★★★☆☆

“Promo code”

Written on: 15/07/2014 by NasirFinn (1 review written)

The promo code SFSummer 15 would not apply. So did not get to use discount. Tried calling customer service but they sound like any a different country, he could not hear me asked to call back. Was not comfortable with that process… Read Full Review

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★★★☆☆

“flights”

Written on: 15/07/2014 by Peck278 (1 review written)

often I have visit this website and found that the price quoted on the call center is higher than the web, why..there are ad claims that the customer service on line can give you lower, better service and savings … Read Full Review

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★★★☆☆

“Good”

Written on: 15/07/2014 by ZechariahFaulkner (1 review written)

Good, not too cumbersome as some of the other sites… Read Full Review

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