SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★★☆☆☆

“no good no free cancel. even I am not going to cancel....”

Written on: 21/05/2015 by Alaina166 (1 review written)

no good no free cancel. even I am not going to cancel. but free cancel will let people feel good… Read Full Review

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★★☆☆☆

“customer service”

Written on: 18/05/2015 by rsciuto (1 review written)

I called customer service to see if they had any deals that they didn't show online for my flight. When talking to them they tried to charge me almost $100 more then the online price.then kept me on the phone forever for the price to all of a sudden go back down. Booking through this company was difficult and I wouldn't recommend using them unless you had to… Read Full Review

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★★☆☆☆

“Advertised unpublished fares at lower rates but every...”

Written on: 29/04/2015 by Stanleyub280 (1 review written)

Advertised unpublished fares at lower rates but every time I called there were NONE available. So why advertise them… Read Full Review

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★★☆☆☆

“"Live chat for higher fares!"”

Written on: 28/04/2015

Here's the deal, short and sweet. I am searching fares for a r/t flight to Chicago. I notice the "live chat to save big" window. I click I chat and share all the details for the flight I am attempting to book and keep searching within your site while chatting. I find a price of $398 and pause while I wat to see what my "big savings" might because I took my time to chat. Chat price comes back with a price of $425 at the same moment I am finding my $398. Really? All good, so I mention to the… Read Full Review

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★★☆☆☆

“Smart MOUTH WITH Smart Fares!”

Written on: 13/04/2015 by AirhoundHealer (1 review written)

Ok since I can't mention names of staff I will just refer to him as SMART mouth. I would have been much more thrilled with finding a decent airline fair at this last minute had I not been given so called lip from the live chat operator. I found a fare on your website with was lower than that quoted by the live chatty man. I inquired if on early Tuesday morning I would find a lower fare. I was referring to the notion of finding early morning fares on the internet. He insisted that he was giving… Read Full Review

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★★☆☆☆

“NOT HAPPY”

Written on: 08/04/2015 by Kianna106 (1 review written)

I was on line forever trying to find fares. When I finally found one through SmartFares, I had to wait minutes while my sister booked her flight. When I went to hit "book" it refreshed and went up $40.00. NOT HAPPY… Read Full Review

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★★☆☆☆

“representative”

Written on: 06/04/2015 by JanSpencer (1 review written)

you do not have reliable staff member.They do not tell the truth.Make sure your representative tell the truth.Customer have so many ways to prove them they are wrong… Read Full Review

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★★☆☆☆

“Not Customer Service Friendly At All”

Written on: 02/04/2015 by cheftonj (1 review written)

4/1/2015, I made an online reservation but accidentally clicked the wrong button and got a return flight leaving from Sacramento to Dulles airport in DC but it's connecting flight left from Reagan National and would leave me having to find my own transportation between the airports in a city I've never been to with a time constraint that left me uncomfortable so I called customer service. I asked the representative to simply change the return flight for me but he refused stating that I would… Read Full Review

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★★☆☆☆

“Contact Center Review”

Written on: 30/03/2015 by CatherineDunne (1 review written)

Hello: While I had an OK time on line with a person who told me to call your TF number and use a $20 coupon code. Manny hung up on me and then I had to call back and got Aldo who said the flight(s) I just booked couldn't provide me a further discount, and he said the price of $284 RT were no longer valid. Hmmm I just got my own confirmation code for those flights. That was not quality customer care from you folks, I'd say… Read Full Review

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★★☆☆☆

“Where is flight no?????”

Written on: 28/03/2015 by GinaLawson108 (1 review written)

How do you know if you have a flight , no. Money taken out of credit card & no flight no ???????… Read Full Review

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★★☆☆☆

“poor online service, good phone service”

Written on: 26/03/2015 by TarynLynch484 (1 review written)

Prices are great, so I would recommend for that reason. Took 10 attempts to finally being able to re-book a flight. I needed to cancel a booking because I got the date wrong and that went fine, thank you. Serviceable Customer support man explained the website didn't get updated frequently. Offered me a seat costing 15% more, while I knew I could get a cheaper one. Overall, it was cheap and fairly user friendly, but a pain in the ass to make a second booking. Thank you nevertheless. … Read Full Review

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★★☆☆☆

“Lost request & no answer”

Written on: 22/03/2015 by JordanDalton238 (1 review written)

Lost my first attempt. On second attempt site directed to call a 877 which no one answered, while I was subjected to distasteful loud " music". In my third attempt the price had gone up and I was never to determine what baggage restrictions there were. Yeah it could have gone better… Read Full Review

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★★☆☆☆

“ok”

Written on: 21/03/2015 by Greenps228 (1 review written)

The site is great, I asked for help through the live chat and the person was initially nice and accommodating but since this was my time booking a flight I had questions. I confusing asked something twice and the person on the live chat was as butthole. Alexander only we can use that coupon code CLIENT oh,it was sent to me. So can you apply it to my flight? Alexander i told you the fare would be $ 458.20 USD per passenger, inclusive of all taxes and fees. CLIENT Sorry, I miss… Read Full Review

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★★☆☆☆

“Semi Dishonest 20% pitch”

Written on: 19/03/2015 by Hannah126 (1 review written)

I called the call center and gave them my discount code but they qouted me a higher price than was even on the website and told me the price was with the discount applied. Barely spoke good enough english and pressured me like a salesman. Definitely not what i expected… Read Full Review

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★★☆☆☆

“Prices keep changing upwards as I researched”

Written on: 15/03/2015 by Dustiny25 (1 review written)

As I researched the prices went up for the same trip on the website. You offered $20 off if I used your call center. So I did the price for the same flight was raised from 382 to 470. What kind of deal is that when you raise it almost 90 dollars and then knock of 20. Then you tell me that the 20 dollar off is no longer available. Talk about bait and switch. I do not think I will even waste my time checking your site in the future when you attempt to rip me off on this. What really ticked me… Read Full Review

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★★☆☆☆

“Extremely time consuming ”

Written on: 15/03/2015 by 156Duncan (1 review written)

People just don't have time for this needs to be more straight forward… Read Full Review

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★★☆☆☆

“Need to Cancel? Call Customer Service? Good luck!”

Written on: 14/03/2015 by Watson91 (1 review written)

If you want to cancel a reservation (for a car, in my case), good luck speaking to someone who will execute your need. I spoke to two customer service reps who (both) upon receiving my confirmation number (clearly enunciated) and after hearing my need, hung up/disconnected the call immediately. This is not a mistake, it's some sort of strange internal policy. Seems shady. I don't appreciate that, but half-way expected it. Generally, you "get what you pay for" and in this case, it's an… Read Full Review

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★★☆☆☆

“Call Center No Bargains”

Written on: 13/03/2015 by Cayleeh493 (1 review written)

I called the 800 number for the unpublished air fare and was disconnected. I called back and got someone new after being on hold for a long time, I was told there would be no cheaper fair. The advertised cost on the web site is the price… Read Full Review

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★★☆☆☆

“low fares but dump phone service”

Written on: 13/03/2015

I had to call 5times this week and the flight cost me finally twice as the beginning… Read Full Review

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★★☆☆☆

“promo codes suck”

Written on: 12/03/2015 by sshuman (1 review written)

The site was easy to use, but I was provided two different promo codes - one from your site "sfair15" and the other from topcashback.com "sfeaster15" both claim to be good through April. I tried both on round trip and one way flights and neither worked. very disappointing since neither stated any other terms that would give any clue as to restrictions… Read Full Review

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