SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.6% of users recommend this
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★★☆☆☆

“Foreign customer service”

Written on: 18/10/2014 by Dannys47 (1 review written)

I tried to call for better deal as advertised but had trouble understanding and all flights suggested were more expensive!?! Also tried to chat online with no help. Quite misleading advertisements… Read Full Review

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★★☆☆☆

“Don't Believe Agent -- Lower Fares Available”

Written on: 16/10/2014

I was lied to that the airfare I found on my own on the SmartFares website was outdated and expired, as he tried to get me to book at his airfare which I refused. The airfare I found I immediately booked as advertised on their website with NO problem and saved about $80.00. It was obviously not expired! I do not like being lied to or up sold under false pretenses!… Read Full Review

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★★☆☆☆

“Too complicated”

Written on: 11/10/2014 by Jensen100 (1 review written)

I didnt even know if the process was complete. So confusing… Read Full Review

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★★☆☆☆

“Incorrect info”

Written on: 10/10/2014 by Marliee78 (1 review written)

Information on the website and chat as well as on phone dont match. The person on phone says if you book ticket online it is on stand by. What kind of rule is this? Need to provide correct and accurate information throughout… Read Full Review

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★★☆☆☆

“did not get $20 discount advertised”

Written on: 08/10/2014

disappointed that it did not calculate the $20 discount that was advertised on the choice that I made! Is it worth trying to go after?… Read Full Review

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★★☆☆☆

“Bad phone rep”

Written on: 06/10/2014 by Jaylenm463 (1 review written)

I called the rep for a question regarding a flight. The rep immediately tried to book me on a long flight that is more expensive… Read Full Review

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★★☆☆☆

“Got kicked out the first time ”

Written on: 28/09/2014 by Omaleka (1 review written)

Not sure if I only bought one ticket. Still trying to find out. Probably will use other web sites from now on. I take part responsibility by doing it a second time because I was unaware of my status -went to live chat, but got impatient waiting - note said there were still 2 ahead of me. Live and learn. Thanks for asking. P.Lewis… Read Full Review

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★★☆☆☆

“The call centre needs improvement”

Written on: 25/09/2014 by francie1018 (1 review written)

I was contacted in regards to an online reservation and was informed that the flights I wanted to purchase was longer available for price I was advertised online. The travel agent gave me an option to fly different airlines, but I informed them I only fly a certain alliance because of my rewards program. It took the travel agent too long to realize my reasoning. I was told they would find another set of flights with the flight alliance of my choice, and it has been already 4 hours since not… Read Full Review

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★★☆☆☆

“Two dif people told me two dif stories”

Written on: 23/09/2014 by ejgreg (1 review written)

Tried booking online for 2 people for $237, put in my credit card and it said it had a problem booking and told me to call. did and was told the plane was full. then did online chat and they told me the airline uped their prices. I won't use this service again… Read Full Review

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★★☆☆☆

“Flights to Florida”

Written on: 22/09/2014 by Florida2014 (1 review written)

Not told upfront that it was in U.S. funds!… Read Full Review

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★★☆☆☆

“not clear enough. and never recieved confirmation for...”

Written on: 19/09/2014 by SolomonLancaster394 (1 review written)

not clear enough. and never recieved confirmation for flight information in email… Read Full Review

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★★☆☆☆

“Price differences”

Written on: 16/09/2014

I called the direct telephone line and was quoted a fare $60.00 higher than the online fare. If the airlines is encouraging customers to make reservations by telephone, the price should be the same or less than the online price. There was also a $20.00 promo for making the reservation by telephone which I could not use… Read Full Review

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★★☆☆☆

“price changed many times”

Written on: 06/09/2014 by nonamesorbs (1 review written)

we found exact flight numbers dates, etc. on your web site..all the info we needed to book a flight. We telephoned your agent when we found the flights. we gave him all the info right from your web site & the price changed. We told him we would call back in a few minutes. We called back in less that 2 minutes to book the flights thru him...We were told he was not working & went home. A woman said she could help us & she did. However, the price went up even more. We decided not to book thru her… Read Full Review

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★★☆☆☆

“Reservation Error”

Written on: 28/08/2014 by McNeill107 (1 review written)

Received a reservation error the first time I tried to reserve a flight. By the time I resubmitted my information the price increased $30.00… Read Full Review

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★★☆☆☆

“Strange Credit Card policy”

Written on: 28/08/2014

I have never in my life had this kind of a message, requesting my credit card details, appear, and I must express my discontent - as a citizen of an EU country, I feel this is a problem. … Read Full Review

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★★☆☆☆

“could not get the airport I wanted to fly out of ”

Written on: 25/08/2014 by GretchenFanning (1 review written)

sent chat but everyone was too busy to help me . Wanted to fly out of Williams field mesa instead of sky harbor… Read Full Review

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★★☆☆☆

“booked a Spirit airline flight for self and family. It...”

Written on: 25/08/2014 by KristenNeville (1 review written)

booked a Spirit airline flight for self and family. It would be nice to see a confirmation from Spirit. They have their own booking and flight codes in order to get boarding passes. Not seeing it yet… Read Full Review

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★★☆☆☆

“I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND...”

Written on: 20/08/2014 by NONEYA44 (1 review written)

I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND SOMEONE KEPT HANGING UP ON ME. ONCE I SPOKE TO SOMEONE THEY WERE NOT HELPFUL IN GIVING ME THE FLIGHT AND SAME PRICING AVAILABLE THAT I SAW ONLINE… LIED AND STATED THAT ALL TICKETS WERE SOLD OUT AND WHEN I CHECKED ONLINE AGAIN THERE WERE STILL FLIGHTS AVAILABLE AT THE SAME PRICE JUST DIFFERENT TIMES… Read Full Review

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★★☆☆☆

“No Seat Choice”

Written on: 19/08/2014 by AdonisMcWilliams (1 review written)

No Seat Choice! Typically pay extra $5.00 to avoid middle seat… Read Full Review

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★★☆☆☆

“Disappointing experience with Smartfares.com”

Written on: 13/08/2014 by IsabellaJames288 (1 review written)

This has been a very frustrating experience shopping for flights with Smartfares.com. First I got a price on the website and when my promo code didn't work, I chatted with a representative who told me that they could knock $20 off the price on the website. After a run around on there, she told me that they only way I could get it was by purchasing on the phone or through the chap applet. I didn't feel comfortable giving my info through the chat and since it took so long to get answers from… Read Full Review

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