SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★★☆☆☆

“changes will cost you”

Written on: 08/06/2015 by donneundone (1 review written)

the change came because the conference i will be at did not disclose their ending times and transportation schedules. even though the man on the phone was very nice about changing my departure time, it would have been easy to give me a later flight without the 200 dollar penalty and the new ticket of 212 dollars. i was looking at their website and there were 4 seats left. instead i rented a car… Read Full Review

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★★☆☆☆

“Flight discount ( callcenter20)”

Written on: 08/06/2015 by Chaney342 (1 review written)

I called and the man gave me a price higher than what was showing on your web site. your site showed $241 round trip. and your call center he said with the discount round trip was $268 So I did buy the tickets from you but not from the call center. … Read Full Review

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★★☆☆☆

“I didn't get to add my bad which is going to be extra.”

Written on: 05/06/2015 by AudrinaGraham (1 review written)

I didn't get to add my bad which is going to be extra… Read Full Review

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★★☆☆☆

“To many advertisers ”

Written on: 04/06/2015 by Jordan1983 (1 review written)

As I tried to book a fight to many advertisements keep popping up. I am sick of the internet and all the sdvertisers forcing themselves on us. Quit it already PLEASE!!!!! I almost started started cursing again :(… Read Full Review

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★★☆☆☆

“Not good at all just a hassle”

Written on: 04/06/2015 by KaidenMcFarland3 (1 review written)

It was just to much price changing and when you call its always different from the online. Y'all need better deals… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 02/06/2015 by hondagirlcbr60o (1 review written)

I was in the middle of booking two separate flights and the web page booted me. When i contacted customer service, the person I dealt with informed me that those fairs weren't valid prices and tried charging me $100 more then the flight i was in the middle of booking. I told her this and while still on the chat with her, i found a flight that was $50 less then she was trying to tell me was her lowest fair, and it was on the site for the same company she works for. I'm not impressed with the… Read Full Review

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★★☆☆☆

“Discount code”

Written on: 31/05/2015 by DavisTimmons (1 review written)

I'm upset because u put in the code you gave me now at the time I made my purchase. The discount code was successful but now my card had been charged without me receiving the discount. Please either credit my card back or I would like a $30 off my next flight. I'm greatful for the low fare. Keep those prices down. Thank … Read Full Review

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★★☆☆☆

“problem with the Coupon”

Written on: 30/05/2015

When i was searching for flight on the website i got i popup window with coupon offer "Use Coupon Code CALLCENTER20 (Get an Extra $20 Off!). i called the number it gave me 877-247-5303 and asked about the flight i want and asked about using the $20 off and the agent told me i have to do it online if i want to use that coupon. so i said OK ill do my booking online. I did my booking online but it didn't accept the offer they gave me. so i am not happy why would they give an offer that i can't… Read Full Review

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★★☆☆☆

“lied to over the phone ”

Written on: 30/05/2015 by 472Malloy (1 review written)

spoke to custoer service over the phone for a better price which ad states you can get by calling and was charged way higher price and when i told the rep that and told him ill get the ticket cheaper on line he told me the ticket i was trying to purchase on line were all sold out lies i was able to purchase the tickets i was looking at for a cheaper price will never purchase off this web site again… Read Full Review

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★★☆☆☆

“coupon code entered did not validate”

Written on: 27/05/2015 by Gallagher385 (1 review written)

Coupon code of callcenter20 did not validate at end of purchase… Read Full Review

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★★☆☆☆

“no good no free cancel. even I am not going to cancel....”

Written on: 21/05/2015 by Alaina166 (1 review written)

no good no free cancel. even I am not going to cancel. but free cancel will let people feel good… Read Full Review

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★★☆☆☆

“customer service”

Written on: 18/05/2015 by rsciuto (1 review written)

I called customer service to see if they had any deals that they didn't show online for my flight. When talking to them they tried to charge me almost $100 more then the online price.then kept me on the phone forever for the price to all of a sudden go back down. Booking through this company was difficult and I wouldn't recommend using them unless you had to… Read Full Review

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★★☆☆☆

“Advertised unpublished fares at lower rates but every...”

Written on: 29/04/2015 by Stanleyub280 (1 review written)

Advertised unpublished fares at lower rates but every time I called there were NONE available. So why advertise them… Read Full Review

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★★☆☆☆

“"Live chat for higher fares!"”

Written on: 28/04/2015

Here's the deal, short and sweet. I am searching fares for a r/t flight to Chicago. I notice the "live chat to save big" window. I click I chat and share all the details for the flight I am attempting to book and keep searching within your site while chatting. I find a price of $398 and pause while I wat to see what my "big savings" might because I took my time to chat. Chat price comes back with a price of $425 at the same moment I am finding my $398. Really? All good, so I mention to the… Read Full Review

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★★☆☆☆

“Smart MOUTH WITH Smart Fares!”

Written on: 13/04/2015 by AirhoundHealer (1 review written)

Ok since I can't mention names of staff I will just refer to him as SMART mouth. I would have been much more thrilled with finding a decent airline fair at this last minute had I not been given so called lip from the live chat operator. I found a fare on your website with was lower than that quoted by the live chatty man. I inquired if on early Tuesday morning I would find a lower fare. I was referring to the notion of finding early morning fares on the internet. He insisted that he was giving… Read Full Review

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★★☆☆☆

“NOT HAPPY”

Written on: 08/04/2015 by Kianna106 (1 review written)

I was on line forever trying to find fares. When I finally found one through SmartFares, I had to wait minutes while my sister booked her flight. When I went to hit "book" it refreshed and went up $40.00. NOT HAPPY… Read Full Review

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★★☆☆☆

“representative”

Written on: 06/04/2015 by JanSpencer (1 review written)

you do not have reliable staff member.They do not tell the truth.Make sure your representative tell the truth.Customer have so many ways to prove them they are wrong… Read Full Review

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★★☆☆☆

“Not Customer Service Friendly At All”

Written on: 02/04/2015 by cheftonj (1 review written)

4/1/2015, I made an online reservation but accidentally clicked the wrong button and got a return flight leaving from Sacramento to Dulles airport in DC but it's connecting flight left from Reagan National and would leave me having to find my own transportation between the airports in a city I've never been to with a time constraint that left me uncomfortable so I called customer service. I asked the representative to simply change the return flight for me but he refused stating that I would… Read Full Review

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★★☆☆☆

“Contact Center Review”

Written on: 30/03/2015 by CatherineDunne (1 review written)

Hello: While I had an OK time on line with a person who told me to call your TF number and use a $20 coupon code. Manny hung up on me and then I had to call back and got Aldo who said the flight(s) I just booked couldn't provide me a further discount, and he said the price of $284 RT were no longer valid. Hmmm I just got my own confirmation code for those flights. That was not quality customer care from you folks, I'd say… Read Full Review

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★★☆☆☆

“Where is flight no?????”

Written on: 28/03/2015 by GinaLawson108 (1 review written)

How do you know if you have a flight , no. Money taken out of credit card & no flight no ???????… Read Full Review

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