SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★★☆☆☆

“I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND...”

Written on: 20/08/2014 by NONEYA44 (1 review written)

I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND SOMEONE KEPT HANGING UP ON ME. ONCE I SPOKE TO SOMEONE THEY WERE NOT HELPFUL IN GIVING ME THE FLIGHT AND SAME PRICING AVAILABLE THAT I SAW ONLINE… LIED AND STATED THAT ALL TICKETS WERE SOLD OUT AND WHEN I CHECKED ONLINE AGAIN THERE WERE STILL FLIGHTS AVAILABLE AT THE SAME PRICE JUST DIFFERENT TIMES… Read Full Review

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★★☆☆☆

“No Seat Choice”

Written on: 19/08/2014 by AdonisMcWilliams (1 review written)

No Seat Choice! Typically pay extra $5.00 to avoid middle seat… Read Full Review

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★★☆☆☆

“Disappointing experience with Smartfares.com”

Written on: 13/08/2014 by IsabellaJames288 (1 review written)

This has been a very frustrating experience shopping for flights with Smartfares.com. First I got a price on the website and when my promo code didn't work, I chatted with a representative who told me that they could knock $20 off the price on the website. After a run around on there, she told me that they only way I could get it was by purchasing on the phone or through the chap applet. I didn't feel comfortable giving my info through the chat and since it took so long to get answers from… Read Full Review

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★★☆☆☆

“Not the cheapest fare”

Written on: 12/08/2014 by tlWare35 (1 review written)

Spoke to a representative and he was going to charge us almost $200 more than the published price, all the while saying "this is the best I can do for you." Bull. Not happy with your customer service AT ALL!!! … Read Full Review

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★★☆☆☆

“No way to print itinerary and no email confirming my order”

Written on: 12/08/2014

I looked for an icon allowing me to print my itinerary, and there was none. Then I looked for an email confirming my itinerary and flight, and there was none. This gives me a great deal of uncertainty that should not be generated when doing business on a site. I liked your pricing, but the aforementioned almost negates that. I just checked again before submission of this, and still no email confirmation… Read Full Review

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★★☆☆☆

“Promo code error”

Written on: 11/08/2014 by Shelli10 (1 review written)

i was trying to use a promo code and it would not work even though it is a promo code from the smart fare call center??? then when i tried the live chat kept getting an error message? had to book flight and could not use promo code. Please resend a good code that can be applied to this flight i booked. Flight Reservation Code: ZRDK99. Thank you! Shelli Evans saevans@riteaid.com… Read Full Review

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★★☆☆☆

“site could be better”

Written on: 11/08/2014 by AhmedMoody41 (1 review written)

I call the center and my quote was a hundred dollars more than the website and that was the best she could do. I will purchase online from know own… Read Full Review

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★★☆☆☆

“No satisfaction guaranteed on promo codes as advertised.”

Written on: 10/08/2014 by MicahBrennan382 (1 review written)

I was quite surprised when I located an advertised discount flight with a promo discount of $15. However, I didn't like the ending results. I wasn't given the promo discount that was advertised on the website so I contacted the 1-800 number and was told that the promo code had been removed and the airfare had just been increased to a higher price… Read Full Review

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★★☆☆☆

“Too slow with confirmations!”

Written on: 02/08/2014 by ZanderMedina494 (1 review written)

The fare I found was good, but it's been several hours since I booked the flight and I still have not received confirmation. That's all… Read Full Review

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★★☆☆☆

“Promo code hoax”

Written on: 30/07/2014 by sharonmamula1350 (1 review written)

When tickets was purchased promo code could not be validated and was really needing to save the extra $20.00. Will not use this site again… Read Full Review

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★★☆☆☆

“Waste of Time”

Written on: 29/07/2014 by DemarionMorrow (1 review written)

Couldn't get promo code for traveling over 1 week Couldn't see any information from link re: baggage information from their website. If child travels they say it is an extra charge per airline - I called airline - not true. Took way too long to be disappointed Chatted online with Carlton & Rodney … Read Full Review

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★★☆☆☆

“Very Rude customer service”

Written on: 23/07/2014 by 425Bryant (1 review written)

I tried to book my flight onine and called the number to inquire about the flight charges and the travel agents were so rude. 2 times i called and both times they disrespected me. i would rather stick to other airline booking company than this one. its better to do it online rather than on call.. TO smartfare directors and CEO's please change your staff on call or stop the op call service for better business… Read Full Review

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★★☆☆☆

“too much time”

Written on: 17/07/2014 by McCartney45 (1 review written)

every time I clicked on select the screen changed before I had completed and price went up $15 without a $25 credit. calling the # only results in more time wasted and higher price as well… Read Full Review

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★★☆☆☆

“Asked for a photo of both sides of my credit card!”

Written on: 13/07/2014 by 21Dempsey (1 review written)

In order to authorize my transaction, they asked me to send a photo of both sides of my credit card with a photo ID of all my personal details PLUS a form filled out where I had to enter all my personal details and credit card details once again. Ridiculous!… Read Full Review

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★★☆☆☆

“Fair great, customer service deceptively poor!”

Written on: 12/07/2014 by Yadirab276 (1 review written)

So your price is better than most of the flights out there, not the issue. On the right of the screen pops up a "live chat assistant" yet when I clicked my info and a question, no one answered. I waited and waited......If its after hours, why even have the pop up, then a fake chat operator pops up and says, how may I help you, so i ask away and no reply. Horrible!! Don't have one of those if you can't deliver. Makes you guys look horrible in customer service. I think you guys to remove that… Read Full Review

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★★☆☆☆

“no honor on reservation.”

Written on: 10/07/2014 by Nikolash239 (1 review written)

I wanted to buy a ticket decided to use this website heard from a friend it was a great site. I booked a flight for a great price and excited but coming to find out a few days later that my reservation got cancelled because they took to long to buy the ticket now im stuck here looking for another flight hoping to find a good price that wont hurt my wallet as bad… Read Full Review

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★★☆☆☆

“Reservation Problems”

Written on: 09/07/2014

Booked flights, gave credit card information - received no confirmation. I was barely alive by the time the "Live Chat" actually started, only to be told to contact airline. Checked credit card site - no pending charges. Contacted airline - after an hour of waiting, I was told there is no record of me booking anything and providing my frequent flier number didn't help - lost contact after running out of phone battery. Had to rebook the whole trip again. Booked tickets for my son so that we… Read Full Review

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★★☆☆☆

“Numerous Reloads”

Written on: 08/07/2014 by 389Puckett (1 review written)

To book one flight took half dozen reloads of page-TEDIOUS!… Read Full Review

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★★☆☆☆

“I like your fare and service”

Written on: 05/07/2014 by 85Reid (1 review written)

I like your company and great service. I will recommend your company to all my friends and other people,I also will continue use your service in the future. Thanks… Read Full Review

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★★☆☆☆

“lowest fares questionable!”

Written on: 04/07/2014 by NolanMcDaniel (1 review written)

I called cause your website said that if you called you would get lowest fares that aren't published and yet I got a better deal on your website than what your reservation person was giving me!?????? Now, I have a ticket at the cost I could of got anyway on your website! Not pleased. Unless your agent does follow through with checking the X4KAEV confirmation out to give me a lower fare! … Read Full Review

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