SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
94% of users recommend this
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★★☆☆☆

“Where is flight no?????”

Written on: 28/03/2015 by GinaLawson108 (1 review written)

How do you know if you have a flight , no. Money taken out of credit card & no flight no ???????… Read Full Review

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★★☆☆☆

“poor online service, good phone service”

Written on: 26/03/2015 by TarynLynch484 (1 review written)

Prices are great, so I would recommend for that reason. Took 10 attempts to finally being able to re-book a flight. I needed to cancel a booking because I got the date wrong and that went fine, thank you. Serviceable Customer support man explained the website didn't get updated frequently. Offered me a seat costing 15% more, while I knew I could get a cheaper one. Overall, it was cheap and fairly user friendly, but a pain in the ass to make a second booking. Thank you nevertheless. … Read Full Review

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★★☆☆☆

“Lost request & no answer”

Written on: 22/03/2015 by JordanDalton238 (1 review written)

Lost my first attempt. On second attempt site directed to call a 877 which no one answered, while I was subjected to distasteful loud " music". In my third attempt the price had gone up and I was never to determine what baggage restrictions there were. Yeah it could have gone better… Read Full Review

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★★☆☆☆

“ok”

Written on: 21/03/2015 by Greenps228 (1 review written)

The site is great, I asked for help through the live chat and the person was initially nice and accommodating but since this was my time booking a flight I had questions. I confusing asked something twice and the person on the live chat was as butthole. Alexander only we can use that coupon code CLIENT oh,it was sent to me. So can you apply it to my flight? Alexander i told you the fare would be $ 458.20 USD per passenger, inclusive of all taxes and fees. CLIENT Sorry, I miss… Read Full Review

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★★☆☆☆

“Semi Dishonest 20% pitch”

Written on: 19/03/2015 by Hannah126 (1 review written)

I called the call center and gave them my discount code but they qouted me a higher price than was even on the website and told me the price was with the discount applied. Barely spoke good enough english and pressured me like a salesman. Definitely not what i expected… Read Full Review

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★★☆☆☆

“Prices keep changing upwards as I researched”

Written on: 15/03/2015 by Dustiny25 (1 review written)

As I researched the prices went up for the same trip on the website. You offered $20 off if I used your call center. So I did the price for the same flight was raised from 382 to 470. What kind of deal is that when you raise it almost 90 dollars and then knock of 20. Then you tell me that the 20 dollar off is no longer available. Talk about bait and switch. I do not think I will even waste my time checking your site in the future when you attempt to rip me off on this. What really ticked me… Read Full Review

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★★☆☆☆

“Extremely time consuming ”

Written on: 15/03/2015 by 156Duncan (1 review written)

People just don't have time for this needs to be more straight forward… Read Full Review

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★★☆☆☆

“Need to Cancel? Call Customer Service? Good luck!”

Written on: 14/03/2015 by Watson91 (1 review written)

If you want to cancel a reservation (for a car, in my case), good luck speaking to someone who will execute your need. I spoke to two customer service reps who (both) upon receiving my confirmation number (clearly enunciated) and after hearing my need, hung up/disconnected the call immediately. This is not a mistake, it's some sort of strange internal policy. Seems shady. I don't appreciate that, but half-way expected it. Generally, you "get what you pay for" and in this case, it's an… Read Full Review

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★★☆☆☆

“Call Center No Bargains”

Written on: 13/03/2015 by Cayleeh493 (1 review written)

I called the 800 number for the unpublished air fare and was disconnected. I called back and got someone new after being on hold for a long time, I was told there would be no cheaper fair. The advertised cost on the web site is the price… Read Full Review

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★★☆☆☆

“low fares but dump phone service”

Written on: 13/03/2015

I had to call 5times this week and the flight cost me finally twice as the beginning… Read Full Review

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★★☆☆☆

“promo codes suck”

Written on: 12/03/2015 by sshuman (1 review written)

The site was easy to use, but I was provided two different promo codes - one from your site "sfair15" and the other from topcashback.com "sfeaster15" both claim to be good through April. I tried both on round trip and one way flights and neither worked. very disappointing since neither stated any other terms that would give any clue as to restrictions… Read Full Review

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★★☆☆☆

“IT IS MIX EXPERIENCE AND I DID NOT LIKE BECAUSE THEY...”

Written on: 10/03/2015 by bySilva420 (1 review written)

IT IS MIX EXPERIENCE AND I DID NOT LIKE BECAUSE THEY DID NOT HONOR COUPON CODE… Read Full Review

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★★☆☆☆

“could not comunicate”

Written on: 08/03/2015 by Angelique360 (1 review written)

I'm trying too reach someone too book baggage also,& there is no one, flight was priced good tho … Read Full Review

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★★☆☆☆

“Last Chance”

Written on: 05/03/2015 by Leticia7 (1 review written)

I purchased a ticket for my brother but they cancelled it without notice. I did call them and ask them thinking they are going to give me the same price but nope. Unfortunately my brother and I did not able to see other very disappointed by the service I receive… Read Full Review

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★★☆☆☆

“problems”

Written on: 05/03/2015 by Amyat160 (1 review written)

tried to book on line. Noway to scroll down. Called and got agent that I could not understand due to hesvy accent. While speaking backed my screen to booking buddy and back into smart fares and clicked for flight. This time screen let me scroll down to book. clicked purchase and received screen w/ confirmation code but screen would not let me scroll down to check flight info or select seats. Chose review and left this info. Will re-try and if no result call again. Would have left… Read Full Review

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★★☆☆☆

“FRUSTRATED! ”

Written on: 03/03/2015 by fkMorrison85 (1 review written)

In attempting to make a flight, after a longtime of selecting the right one for us, the online with the went offline and I had to start all over again. Very frustrating… Read Full Review

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★★☆☆☆

“Difficult to change”

Written on: 01/03/2015 by Cameron490 (1 review written)

I was pleased with your rate on a flight to Rome. I had read at the top of the booking screen that I could change the names if needed within 12 hours, so I booked the ticket. As it turned out, we needed to add our middle names for the booking to match out passport. A half hour after booking I was told I couldn't change it. Then I was told I had to call the airlines. Then I was told I could change with a $100 per passenger fee. Then I was told it would be $30 per person charge. (The… Read Full Review

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★★☆☆☆

“Took 4 times to remove children and get a form with 2...”

Written on: 28/02/2015

Took 4 times to remove children and get a form with 2 adults. On line help too slow, telephone gave a higher price… Read Full Review

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★★☆☆☆

“return flight CHANGED!!!!!”

Written on: 27/02/2015 by 1989Prater (1 review written)

LOVE the price!!! BUT ... on confirmation AFTER PAYING it changed my return flight with a 7+ hour layover at an airport ... OUCH!!! IT IS WORTH IT TO SEE MY 84 YEAR OLD MOTHER!!!… Read Full Review

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★★☆☆☆

“coupon codes do not work!”

Written on: 26/02/2015 by wappmel (1 review written)

I tried all the coupon codes- even to just get $15 off each ticket and none of them worked! Also called your phone number to get $20 off or a possible cheaper flight and it would probably help if the person I spoke to understood me! Big time language barrier! I was disappointed, but for some reason I still booked with you!… Read Full Review

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