SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★★☆☆☆

“Two dif people told me two dif stories”

Written on: 23/09/2014 by ejgreg (1 review written)

Tried booking online for 2 people for $237, put in my credit card and it said it had a problem booking and told me to call. did and was told the plane was full. then did online chat and they told me the airline uped their prices. I won't use this service again… Read Full Review

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★★☆☆☆

“Flights to Florida”

Written on: 22/09/2014 by Florida2014 (1 review written)

Not told upfront that it was in U.S. funds!… Read Full Review

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★★☆☆☆

“not clear enough. and never recieved confirmation for...”

Written on: 19/09/2014 by SolomonLancaster394 (1 review written)

not clear enough. and never recieved confirmation for flight information in email… Read Full Review

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★★☆☆☆

“Price differences”

Written on: 16/09/2014

I called the direct telephone line and was quoted a fare $60.00 higher than the online fare. If the airlines is encouraging customers to make reservations by telephone, the price should be the same or less than the online price. There was also a $20.00 promo for making the reservation by telephone which I could not use… Read Full Review

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★★☆☆☆

“price changed many times”

Written on: 06/09/2014 by nonamesorbs (1 review written)

we found exact flight numbers dates, etc. on your web site..all the info we needed to book a flight. We telephoned your agent when we found the flights. we gave him all the info right from your web site & the price changed. We told him we would call back in a few minutes. We called back in less that 2 minutes to book the flights thru him...We were told he was not working & went home. A woman said she could help us & she did. However, the price went up even more. We decided not to book thru her… Read Full Review

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★★☆☆☆

“Reservation Error”

Written on: 28/08/2014 by McNeill107 (1 review written)

Received a reservation error the first time I tried to reserve a flight. By the time I resubmitted my information the price increased $30.00… Read Full Review

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★★☆☆☆

“Strange Credit Card policy”

Written on: 28/08/2014

I have never in my life had this kind of a message, requesting my credit card details, appear, and I must express my discontent - as a citizen of an EU country, I feel this is a problem. … Read Full Review

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★★☆☆☆

“could not get the airport I wanted to fly out of ”

Written on: 25/08/2014 by GretchenFanning (1 review written)

sent chat but everyone was too busy to help me . Wanted to fly out of Williams field mesa instead of sky harbor… Read Full Review

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★★☆☆☆

“booked a Spirit airline flight for self and family. It...”

Written on: 25/08/2014 by KristenNeville (1 review written)

booked a Spirit airline flight for self and family. It would be nice to see a confirmation from Spirit. They have their own booking and flight codes in order to get boarding passes. Not seeing it yet… Read Full Review

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★★☆☆☆

“I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND...”

Written on: 20/08/2014 by NONEYA44 (1 review written)

I CALLED IN AFTER MY CONFIRMATION DIDN'T SHOW UP, AND SOMEONE KEPT HANGING UP ON ME. ONCE I SPOKE TO SOMEONE THEY WERE NOT HELPFUL IN GIVING ME THE FLIGHT AND SAME PRICING AVAILABLE THAT I SAW ONLINE… LIED AND STATED THAT ALL TICKETS WERE SOLD OUT AND WHEN I CHECKED ONLINE AGAIN THERE WERE STILL FLIGHTS AVAILABLE AT THE SAME PRICE JUST DIFFERENT TIMES… Read Full Review

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★★☆☆☆

“No Seat Choice”

Written on: 19/08/2014 by AdonisMcWilliams (1 review written)

No Seat Choice! Typically pay extra $5.00 to avoid middle seat… Read Full Review

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★★☆☆☆

“Disappointing experience with Smartfares.com”

Written on: 13/08/2014 by IsabellaJames288 (1 review written)

This has been a very frustrating experience shopping for flights with Smartfares.com. First I got a price on the website and when my promo code didn't work, I chatted with a representative who told me that they could knock $20 off the price on the website. After a run around on there, she told me that they only way I could get it was by purchasing on the phone or through the chap applet. I didn't feel comfortable giving my info through the chat and since it took so long to get answers from… Read Full Review

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★★☆☆☆

“Not the cheapest fare”

Written on: 12/08/2014 by tlWare35 (1 review written)

Spoke to a representative and he was going to charge us almost $200 more than the published price, all the while saying "this is the best I can do for you." Bull. Not happy with your customer service AT ALL!!! … Read Full Review

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★★☆☆☆

“No way to print itinerary and no email confirming my order”

Written on: 12/08/2014

I looked for an icon allowing me to print my itinerary, and there was none. Then I looked for an email confirming my itinerary and flight, and there was none. This gives me a great deal of uncertainty that should not be generated when doing business on a site. I liked your pricing, but the aforementioned almost negates that. I just checked again before submission of this, and still no email confirmation… Read Full Review

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★★☆☆☆

“Promo code error”

Written on: 11/08/2014 by Shelli10 (1 review written)

i was trying to use a promo code and it would not work even though it is a promo code from the smart fare call center??? then when i tried the live chat kept getting an error message? had to book flight and could not use promo code. Please resend a good code that can be applied to this flight i booked. Flight Reservation Code: ZRDK99. Thank you! Shelli Evans saevans@riteaid.com… Read Full Review

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★★☆☆☆

“site could be better”

Written on: 11/08/2014 by AhmedMoody41 (1 review written)

I call the center and my quote was a hundred dollars more than the website and that was the best she could do. I will purchase online from know own… Read Full Review

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★★☆☆☆

“No satisfaction guaranteed on promo codes as advertised.”

Written on: 10/08/2014 by MicahBrennan382 (1 review written)

I was quite surprised when I located an advertised discount flight with a promo discount of $15. However, I didn't like the ending results. I wasn't given the promo discount that was advertised on the website so I contacted the 1-800 number and was told that the promo code had been removed and the airfare had just been increased to a higher price… Read Full Review

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★★☆☆☆

“Too slow with confirmations!”

Written on: 02/08/2014 by ZanderMedina494 (1 review written)

The fare I found was good, but it's been several hours since I booked the flight and I still have not received confirmation. That's all… Read Full Review

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★★☆☆☆

“Promo code hoax”

Written on: 30/07/2014 by sharonmamula1350 (1 review written)

When tickets was purchased promo code could not be validated and was really needing to save the extra $20.00. Will not use this site again… Read Full Review

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★★☆☆☆

“Waste of Time”

Written on: 29/07/2014 by DemarionMorrow (1 review written)

Couldn't get promo code for traveling over 1 week Couldn't see any information from link re: baggage information from their website. If child travels they say it is an extra charge per airline - I called airline - not true. Took way too long to be disappointed Chatted online with Carlton & Rodney … Read Full Review

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