SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
94% of users recommend this
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★★☆☆☆

“Very Rude customer service”

Written on: 23/07/2014 by 425Bryant (1 review written)

I tried to book my flight onine and called the number to inquire about the flight charges and the travel agents were so rude. 2 times i called and both times they disrespected me. i would rather stick to other airline booking company than this one. its better to do it online rather than on call.. TO smartfare directors and CEO's please change your staff on call or stop the op call service for better business… Read Full Review

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★★☆☆☆

“too much time”

Written on: 17/07/2014 by McCartney45 (1 review written)

every time I clicked on select the screen changed before I had completed and price went up $15 without a $25 credit. calling the # only results in more time wasted and higher price as well… Read Full Review

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★★☆☆☆

“Asked for a photo of both sides of my credit card!”

Written on: 13/07/2014 by 21Dempsey (1 review written)

In order to authorize my transaction, they asked me to send a photo of both sides of my credit card with a photo ID of all my personal details PLUS a form filled out where I had to enter all my personal details and credit card details once again. Ridiculous!… Read Full Review

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★★☆☆☆

“Fair great, customer service deceptively poor!”

Written on: 12/07/2014 by Yadirab276 (1 review written)

So your price is better than most of the flights out there, not the issue. On the right of the screen pops up a "live chat assistant" yet when I clicked my info and a question, no one answered. I waited and waited......If its after hours, why even have the pop up, then a fake chat operator pops up and says, how may I help you, so i ask away and no reply. Horrible!! Don't have one of those if you can't deliver. Makes you guys look horrible in customer service. I think you guys to remove that… Read Full Review

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★★☆☆☆

“no honor on reservation.”

Written on: 10/07/2014 by Nikolash239 (1 review written)

I wanted to buy a ticket decided to use this website heard from a friend it was a great site. I booked a flight for a great price and excited but coming to find out a few days later that my reservation got cancelled because they took to long to buy the ticket now im stuck here looking for another flight hoping to find a good price that wont hurt my wallet as bad… Read Full Review

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★★☆☆☆

“Reservation Problems”

Written on: 09/07/2014

Booked flights, gave credit card information - received no confirmation. I was barely alive by the time the "Live Chat" actually started, only to be told to contact airline. Checked credit card site - no pending charges. Contacted airline - after an hour of waiting, I was told there is no record of me booking anything and providing my frequent flier number didn't help - lost contact after running out of phone battery. Had to rebook the whole trip again. Booked tickets for my son so that we… Read Full Review

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★★☆☆☆

“Numerous Reloads”

Written on: 08/07/2014 by 389Puckett (1 review written)

To book one flight took half dozen reloads of page-TEDIOUS!… Read Full Review

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★★☆☆☆

“I like your fare and service”

Written on: 05/07/2014 by 85Reid (1 review written)

I like your company and great service. I will recommend your company to all my friends and other people,I also will continue use your service in the future. Thanks… Read Full Review

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★★☆☆☆

“lowest fares questionable!”

Written on: 04/07/2014 by NolanMcDaniel (1 review written)

I called cause your website said that if you called you would get lowest fares that aren't published and yet I got a better deal on your website than what your reservation person was giving me!?????? Now, I have a ticket at the cost I could of got anyway on your website! Not pleased. Unless your agent does follow through with checking the X4KAEV confirmation out to give me a lower fare! … Read Full Review

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★★☆☆☆

“No information”

Written on: 04/07/2014 by ArmaniDaugherty241 (1 review written)

Purchased ticket, but frozen at the end in "Order Confirmation".....now don't know whether it's bought or not… Read Full Review

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★★☆☆☆

“coupon offered did not work”

Written on: 03/07/2014 by Maddenft1950 (1 review written)

I did the coupon code CALLCENTER20 and I did not get the discount… Read Full Review

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★★☆☆☆

“INCONSISTENT”

Written on: 03/07/2014 by GiovannaWooten (1 review written)

When searching for flights "SmartFares" was the cheapest. They display having a "PROMO CODE" of "CALLCENTER20" and another as well the site stated if you call the call center you will receive more discounts. Ironically there is no place to enter a promo code one the site and when I called the call center I was told that not only could I NOT use the promo codes but the price listed on the website is not the cheapest available when you call the call center. I was told the price I saw was… Read Full Review

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★★☆☆☆

“my ticket did not go through first time”

Written on: 01/07/2014 by DayanaraPorter (1 review written)

Hi my ticket did not go through the first time I called for a minor change the agent tried to increase the price twice with pressure and was rude to me… Read Full Review

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★★☆☆☆

“Good luck!!1”

Written on: 28/06/2014 by AlizaRafferty (1 review written)

once you choose a flight by the time you enter your info the fair supposedly disappears. When you call the price has gone up?? Really? then you go back and look again and its still there??… Read Full Review

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★★☆☆☆

“Misleading Prices”

Written on: 16/06/2014

I attempted to purchase a flight to California from Chicago. I was emailed after registering and was told that the price I had booked had now been increased $50 from the regular asking price. This is very misleading and I would appreciate if the prices listed would be accurate!… Read Full Review

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★★☆☆☆

“Internet service was great in house good except for...”

Written on: 09/06/2014 by wilsonba (1 review written)

Internet service was great in house good except for customer representative would not accept internet price… Read Full Review

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★★☆☆☆

“Customer service no helpful but good prices”

Written on: 09/06/2014 by CarterByrne374 (1 review written)

Asked basic questions - didn't know answers or offer to find out… Read Full Review

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★★☆☆☆

“No confirmation after putting in credit card information”

Written on: 05/06/2014 by larra48 (1 review written)

I tried to contact the call center to see if my purchase went through and waited quite a while, but no one got back with me!… Read Full Review

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★★☆☆☆

“If Only It Worked!”

Written on: 05/06/2014 by London397 (1 review written)

I booked a multi-city flight online a few days ago, after a lengthy, and very rude telephone call. The telephone assistant kept offering me a flight $100 more expensive than what could be found on this website. He assured me that his flight was the cheapest and any I found online must be un-updated information and/or sold-out. I was able to book the flight online....only to find out 3 days later, that it was no longer available. Even though I booked it, they cancelled my request. I think the… Read Full Review

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★★☆☆☆

“Not enough Information”

Written on: 01/06/2014 by Puckett497 (1 review written)

It was very difficult to understand how to add baggage to the booking. We were flying with Spirit Airlines and were not able to book the baggage at the same time as booking the flight. Not enough information and very confusing Asked for help but "assistant" was dealing with 31 other requests and never returned… Read Full Review

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