SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.7% of users recommend this
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★★☆☆☆

“Website falsely represents car rentals”

Written on: 24/01/2015 by Johnston194 (1 review written)

I tried several times to make reservations for a rental car. One (Intermediate, Enterprise) repeatedly returned an error: An unexpected error occured while processing your selection. Please try again or contact Customer Service at 877-245-3755. (EC 70077) I called the number and was told that the car I reserved on the web was not available, and this was causing the error. The customer service rep was VERY HELPFUL AND COURTEOUS, and found me a car from another rental company that cost $100 more… Read Full Review

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★★☆☆☆

“It was ok”

Written on: 09/01/2015 by alHartley389 (1 review written)

Good until I call the number and he told me I had to call air line… Read Full Review

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★★☆☆☆

“Lied about coupon”

Written on: 05/01/2015

Sign flashed that I would get $60 off any purchase. System refused the given code. when I called, I was told that it only applied to vacation packages. But that was not what the notice said. The agent said that I was right about that, but there was nothing that he could do about it. Generally, notices flashed about cheaper deals. But nothing was forthcoming. I bought from you only because other sites had raised their rates while I spent fruitless time trying to save on your so-called… Read Full Review

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★★☆☆☆

“THe live chat advertised LOWEST RATES but when I...”

Written on: 05/01/2015 by Hancockdw333 (1 review written)

THe live chat advertised LOWEST RATES but when I inquired Simona quoted a rate higher than the ones shown when I expected a discount considering it was a last minute flight to attend a funeral. Very misleading… Read Full Review

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★★☆☆☆

“Gucci”

Written on: 03/01/2015 by Cooneygo450 (1 review written)

Its my first time using this site so I'm go see in the future what it is… Read Full Review

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★★☆☆☆

“agent”

Written on: 29/12/2014 by Lynchqv93 (1 review written)

When I made a call, I was informed that the price I found on internet was not available. However, few min. later I purchased the ticket on your website for the price which was not available. Why… Read Full Review

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★★☆☆☆

“website price was not honored by operator at toll free #”

Written on: 27/12/2014 by krDaly325 (1 review written)

the web price is still showing $1035 and we paid $1125.76 thru toll free operator. the site said to call for further discount, we were charged more instead/bait and switch?… Read Full Review

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★★☆☆☆

“Don't call, just book online”

Written on: 24/12/2014 by Warneroa104 (1 review written)

Its cheaper to just book online. Try say call for cheaper fairs and they try to tell you those prices are full and it will not work to get the seats. Save time and headache. Book online with them or someone else… Read Full Review

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★★☆☆☆

“my connecting flight was a 12 hr. layover, which is...”

Written on: 19/12/2014 by ciDolan357 (1 review written)

my connecting flight was a 12 hr. layover, which is absolutely ridiculous… Read Full Review

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★★☆☆☆

“Not good for NYS residents”

Written on: 16/12/2014 by HassanGoode (1 review written)

Did not allow to buy travel protection plan. I tried to protection plan but website excluded NYS residence and did give us an option to buy from other or third party… Read Full Review

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★★☆☆☆

“Difficult cancellation process”

Written on: 06/12/2014

I never got an email saying that my trip was confirmed. The website said "free cancellation within 12 hours" I had to cancel but had to phone SmartFares Travel Help Desk. They said that it was cancelled and that I should get my refund within 7-10 business days. There was no official email describing the trip I had paid for, that it was cancelled and that I was being fully refunded. The Help Desk did send me an unofficial email (at my request) saying that my trip would be refunded, but other… Read Full Review

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★★☆☆☆

“I am not happy My billing address is in Egypt and my...”

Written on: 06/12/2014 by Happytraveling8 (1 review written)

I am not happy My billing address is in Egypt and my country doesn't appear in your list of countries How am I to fill your questionnaire properly then??? I hope you will proceed with my reservation Looking forward to hearing from you… Read Full Review

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★★☆☆☆

“very hard time to process ”

Written on: 06/12/2014 by txJenkins460 (1 review written)

very hard time to process… Read Full Review

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★★☆☆☆

“We are Blocked to order the deal, due to a childs birthday”

Written on: 01/12/2014 by Brenden248 (1 review written)

I booked with you today and was blocked from the final purchase due to my child's birthday not showing her to be an adult. I called the toll number and was offer a more expensive flight?? I want the deal online to go thru with my child's birthday. Please resolve my issue thank you- I did book by changing the year my child was born. I know this is wrong for our boarding pass, please help us! … Read Full Review

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★★☆☆☆

“Need Seat Selection”

Written on: 29/11/2014 by Paola104 (1 review written)

Please contact me so I can select my seats. I was a little shocked that it jumped right to CHECKOUT....then boom I was done ( No seat selection screen)… Read Full Review

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★★☆☆☆

“no one helpping”

Written on: 28/11/2014 by McClure495 (1 review written)

i have not been able to correct my name miss spelled. contacting you lead no where high prices so what do i do now my time is very valuable have some one call me you got my phone # … Read Full Review

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★★☆☆☆

“confusing”

Written on: 28/11/2014 by Trystan293 (1 review written)

the site confused me into booking 1 day later than i expected to travel… Read Full Review

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★★☆☆☆

“received very poor customer service”

Written on: 27/11/2014 by mackeyk (1 review written)

My name is Kathleen. I had been looking for tickets to Nashville for a funeral. I initiated an online chat with an agent named Priyo who either did not understand my question or distracted. I told her that I was comparing your prices to a competitors that I really did not care for but wanted to know if she could match it or go lower so I could book it if so but if not I would go with them because as a courtesy they'd offered a military discount as well. Her comments were not at all on track… Read Full Review

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★★☆☆☆

“What the….. Had to imput multiple times”

Written on: 23/11/2014 by 478McCullough (1 review written)

I like the price, but that is about it. When I called customer service, I had better rates and information from their own website, than they did. He was polite but not helpful. When attempting to purchase flight, I got bumped off the site and had to enter it all again, more than once. On one try I was told the rates expired, then I got those rates on another attempt to book… Read Full Review

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★★☆☆☆

“The Good, Bad & Questionable”

Written on: 22/11/2014 by LandinJacobs (1 review written)

When I phoned to compare deals to your site, I was quoted an increased price of $109 for the exact flight which is listed on your and others' sites. I was told all those cheap seats for the flights were no longer available, anywhere. My response was disbelief. After ending the call, I booked the same flight from your original website and quoted price of $295.20(without the $109 increase). What do you think of that? Good, bad or questionable practices? Therefore, I do not recommend the agent… Read Full Review

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