SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.7% of users recommend this
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★☆☆☆☆

“I am still waiting for a confirmation of my flight...”

Written on: 07/03/2015 by Carvervw284 (1 review written)

Very strange site. It does not give you any confirmation of your flight purchase. I just hope they will confirm it through an email that I placed in the application purchase… Read Full Review

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★☆☆☆☆

“horrible website”

Written on: 06/03/2015 by Cannonmo132 (1 review written)

website sent me in circles trying to book a flight, still don't know if I actually booked the flight or not, still waiting for some kind of confirmation to know that I have a flight… Read Full Review

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★☆☆☆☆

“cost”

Written on: 04/03/2015 by Bailee151 (1 review written)

Where is the savings?… Read Full Review

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★☆☆☆☆

“Misleading Pricing”

Written on: 03/03/2015 by elMcDaniel225 (1 review written)

We booked our flights and found out after we booked that the fee was in USD and Not CAD despite the fact that the flights are domestic Canadian flights. And then to add insult to injury when we requested a cancellation within minutes after the booking explaining the issue we were informed that there would be a US$125 cancellation fee. We consider this to be outrageous!… Read Full Review

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★☆☆☆☆

“very poor service--cheating people thru ur website and...”

Written on: 02/03/2015

very poor service--cheating people thru ur website and always sa… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 01/03/2015 by divinebs (1 review written)

EXTREMELY RUDE ASSOCIATE! Yelled at me for not understanding what he was saying and was very irritated when he answered the phone! He need to be retained ASAP!… Read Full Review

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★☆☆☆☆

“Ticket reservation”

Written on: 26/02/2015 by szMcCann219 (1 review written)

I requested for mat 1st travel. you issued ticket for may second. which I cannot accept. I have program on may first night at Houston. That is a bad experience. need to correct… Read Full Review

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★☆☆☆☆

“false advertising”

Written on: 25/02/2015 by Lewisge317 (1 review written)

i'm quoted $141.20 per person ONLINE for me and my companion it will be $282.40 but i received an email saying my flight isn't being confirmed because my bank didn't authorize it.. so i call my bank and they tell me what i already know and that is MY FUNDS ARE GOOD! so I try it again.. and its the same problem.. they're saying my bank didn't accept the charges! so the third time i decided to call smartfares and speak to a human about this misunderstanding but now i'm being bullied into paying… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 21/02/2015 by feMcCarty118 (1 review written)

i had a long chat with Suzanne who is not knowledgeable and could not understand a thing or two. She doesn't help me at all. She gave me a higher price quote and said that coupon code doesn't work online. She even said that the fare that I want has been sold out. She is such a big LIAR. You should not hire such kind of people. A huge part of business is customer service. Clearly you will lose a lot of customer if you have this kind of people who are not well train and uneducated. I am disgust… Read Full Review

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★☆☆☆☆

“Horrible”

Written on: 19/02/2015

I was speaking with some guy named Wendell because I had a few questions; he was rude and quoted me the wrong price several times. I was trying to explain to him what I was seeing on the website but he was rude and refused to give me the customer service that I felt was fair. Then I chatted with Alexander and that was horrible as well. I am a business owner and customer service is very important, this was horrible! I ended up without the answers I was looking for and ultimately just bought the… Read Full Review

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★☆☆☆☆

“Smartfares business practice is misleading ”

Written on: 17/02/2015 by suzigrgas (1 review written)

I checked the Smartfares website for airline fare prices and noticed an advertisement on the site offering an opportunity to save money by calling the customer service number. My first call to an agent yielded a price tag $150 higher than the one available on the website. I questioned the agent and he stated that the fare listed on the web had just sold out. Because the agent had a thick foreign accent, I decided to call back to get another agent. The second agent I contacted sounded… Read Full Review

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★☆☆☆☆

“Livechat agent was not helpful at all”

Written on: 16/02/2015 by Ainsley227 (1 review written)

I was live-chatting with an agent (Alexander) who was not helpful in any way - tried to book me on a more expensive flight that the one I had already found online, and tried to tell me the one I found was no longer available. I went ahead and booked the one I found and it worked, so I don't know why the agent told me it was n/a. Tried to use multiple coupon codes that should have been valid (3 different ones) and none of them worked! I got a good rate but kind of wish I had used another site… Read Full Review

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★☆☆☆☆

“Not Recommended ”

Written on: 16/02/2015 by Pierce181 (1 review written)

this site is incredibly unorganized. Many of the links that were supposed to have been comparing flights never opened and just the state of the actual site in general is very generic. I wouldn't recommend it because of it's inability to keep me feeling like I was making the right decision to buy from this site since it looks so unprofessional… Read Full Review

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★☆☆☆☆

“what is this?”

Written on: 13/02/2015 by 260Benson (1 review written)

I purchased tickets for my fiancee to come to Australia from the Philippines and paid by credit card, you sent me an email asking for the same information again plus passport detail from the credit card holder, which has to be the same as the person travelling, to fax to you, the email doesn't say what country i'm sending it to, what numbers to include if those numbers there are for in the states and if i cancel i lose my deposit and then i have not only lost a day as i had my daughter help… Read Full Review

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★☆☆☆☆

“no timely communication poor telephone help”

Written on: 12/02/2015 by Foley328 (1 review written)

I was supposed to receive an email confirmation. I did not. When I tried to call to clear this up I got cut off three times. Your fares may be cheap but all of this aggravation is not worth it. I will not book through you again… Read Full Review

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★☆☆☆☆

“Bait and Switch”

Written on: 11/02/2015 by rjBurton402 (1 review written)

I looked up prices on their website then entered chat to see if they could beat it...they quoted higher and then told me prices on website were sold out and they don't update website for 48 hours...that's funny cause I purchased them...this is typical bait and switch… Read Full Review

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★☆☆☆☆

“Hello, i received a coupon and i entered the code...”

Written on: 09/02/2015 by Hays113 (1 review written)

Hello, i received a coupon and i entered the code however i did not receive the discount… Read Full Review

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★☆☆☆☆

“Cost based service”

Written on: 08/02/2015

A little research saved me $100. The service, Suzane, recommended this option first. I felt deceived at every inquiry. No recommendations were made that were to my advantage. I will steer clear of your site in the future… Read Full Review

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★☆☆☆☆

“CUSTOMER SERVICE REP”

Written on: 05/02/2015 by uniquei57 (1 review written)

I was told if I booked with one guy, he would give me $17 off on my flight itinerary and my friends itinerary which was different from mine since we left on different days. As soon as I was ready to book he left and put a woman on the chat who wasted 45 minutes of my time when she could've read the notes. I already knew about the different flight itineraries listed. I specifically sent the man the flight choices we chose and he still stated after the fact he would give us a $17 discount. I… Read Full Review

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★☆☆☆☆

“Call Center Inept; Booking online Discount Codes...”

Written on: 05/02/2015 by phCrawford13 (1 review written)

Call Center Inept; Booking online Discount Codes Didn't Work The Call Center Guy was so NOT WITH IT...Had to give him dates, times, flights 7 times...and then he ask me if I could travel different days....(SO I was Lucky enought to book online WITHOUT DISCOUNT CODE for $15 off...if I would have waited for GUY at call center I would have LOST THE FLIGHTS I HAD PICKED! Guy would NOT GIVE ME A Discount Code that would work so NO DISCOUNT!… Read Full Review

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