SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.6% of users recommend this
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★☆☆☆☆

“UD dollars”

Written on: 28/11/2014 by Alexandria21 (1 review written)

Only after I purchased the ticket did I learn the quoted price was in US dollars. That means I pay an extra 12% exchange rate and 2.5% credit card fee which makes it more expensive than other sites!… Read Full Review

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★☆☆☆☆

“Never again”

Written on: 24/11/2014 by Elisha8 (1 review written)

Coupon codes though accepted did not apply to fare as posted… Read Full Review

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★☆☆☆☆

“Very Stressful Experience”

Written on: 24/11/2014 by JovanyRivera (1 review written)

I dealt with two people from this company, they both have heavy accents. One was Alvin the other something like Ray or something like that. The first one gave me a very high rate because he helped me. I went online myself and decided to do two one way tickets, I got it much cheaper than he said. Then their site changed my J to a K and then they want to charge me $30.00 to change it back to a J. Alvin said it was Alaska Airlines that was charging $30.00. I called Alaska Airlines and they… Read Full Review

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★☆☆☆☆

“it is so bad try to book from anther web site”

Written on: 24/11/2014 by 238White (1 review written)

it is so bad try to book from anther web site… Read Full Review

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★☆☆☆☆

“I normally use cheap o air. This is the first time...”

Written on: 23/11/2014 by mkfreestone (1 review written)

I normally use cheap o air. This is the first time I've used this site. My initial reservation did not go through. I immediately received a phone call from a smart fare operator.(which is great customer service) However she proceeded to tell me that the flight only had one seat left and that the cost was no longer available at $422 but $522. I thanked her for her time but let her know i would continue to look. As we were talking i booked the same flight for the same price on your sight. As a… Read Full Review

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★☆☆☆☆

“could not use any coupon codes”

Written on: 22/11/2014 by Paisleyg424 (1 review written)

could not use any coupon codes… Read Full Review

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★☆☆☆☆

“tries to ripoff”

Written on: 22/11/2014 by Houstonfv199 (1 review written)

states 4 tickets left - try to book, states call in to call center - tried to charge more for the ticket … Read Full Review

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★☆☆☆☆

“got an excellent price”

Written on: 17/11/2014 by Curran301 (1 review written)

if its true the price is unbeilivable, it was an easy step through selection of flights and time… Read Full Review

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★☆☆☆☆

“price $100 more than flybe.”

Written on: 15/11/2014 by bbjeep (1 review written)

I searched for flybe.com. This popped up under FLYBE AIRLINES I did not realize this was not the FLYBE website since it had FLYBE in all caps and was the first entry in my google search. AFTER ticketing, I noticed it was SmartFares. I checked Flybe.com and the fair was 49 British Pounds. That is about $70 per ticket. I was cheated out of $100 by Smart Fares. Called to get my ticket refunded and NO ANSWER… Read Full Review

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★☆☆☆☆

“'free cancellation' Note on this website is misleading”

Written on: 14/11/2014 by Russell455 (1 review written)

This website has a note that says Free Cancellation - ie. there is a 12 hour period after booking, to call and cancel for a full refund, due to changes in plans,names etc.and any changes After 12 hours to be subject to penalties/fees. 15 minutes After my booking, I checked our names on the confirmation email and realized the sequence of our family names and first/middle names are keyed in wrongly, and I thought I keyed in a wrong digit into my credit card CVV. So I bought Skype credit, in order… Read Full Review

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★☆☆☆☆

“very efficient”

Written on: 14/11/2014 by Parkerk129 (1 review written)

good experience. fares were very low for a single layover flight. Schedules were convienient as was the ability to enter frequent flyer information… Read Full Review

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★☆☆☆☆

“customer serviced”

Written on: 12/11/2014

I had a question about the flight and I called your number the representative that I talked to was about as rude of a person that I have ever delt with. I asked for a supervisor because she could not kept arguing with me about the discount code. I got the supervisor on the line and could not understand what he was saying because of his heavy accent. I understand that a lot of companies use outsourcing because it is less expensive for the company and I know that the person on the other end of… Read Full Review

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★☆☆☆☆

“didnt got the $20 promised”

Written on: 12/11/2014 by Conleyvp142 (1 review written)

was promised on the site a $20 off and didnt got it… Read Full Review

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★☆☆☆☆

“very disappointed I searched for cheapest fares for 2...”

Written on: 11/11/2014 by debbbbby (1 review written)

very disappointed I searched for cheapest fares for 2 hours, only to find I would pay more in the end because its in American dollars! being tired of searching I just crossed my fingers and hope international fee wont be huge… Read Full Review

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★☆☆☆☆

“FRED YOU ARE SUCH A LIAR.”

Written on: 10/11/2014 by Rashad407 (1 review written)

This was my first time with smart fares. i called to book a flight to London. i was assist by a agent name Fred. First his English was terrible. it was hard to understand him. First he quoted me a fare of 742usd. Than he said that its with the taxes is 849.00 usd. after 15 min he called me back and said the price is still same 742 usd but i was confused because the price which i was getting online was 582.44 usd… Read Full Review

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★☆☆☆☆

“you havent take care of my need.i need to finish my...”

Written on: 08/11/2014 by tekworld2 (1 review written)

you havent take care of my need.i need to finish my reservation… Read Full Review

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★☆☆☆☆

“Second Chance same day”

Written on: 06/11/2014 by Jazlyni476 (1 review written)

I realized, just as I pushed the button, the travel time was off one day. I paid $47 to correct this issue. There should be a window for corrections before you get more money from people. I feel like I wish I never knew you… Read Full Review

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★☆☆☆☆

“Do not booked to smartfare”

Written on: 06/11/2014 by Wrenik479 (1 review written)

i purchased a roundtrip ticket and cancel reservation less than 12hrs...when i called them they said i will get refund in 7-10days....that's not true. i called them back they hang up the phone 3 times and they put me on hold for 30-35 mins. they are rude and no costumer service.....they said they will call me back.....they don't call you back....PLEASE DO NOT BOOK OR PURCHASE FROM THESE COMPANY SMARTFARES… Read Full Review

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★☆☆☆☆

“horrible travel agency!”

Written on: 03/11/2014 by riddhi0908 (1 review written)

NEVER book tickets from this website. horrible horrible experience! they took 5 days to book an international ticket from Toronto to India. What a waste of time and horrible people. All of them , seriously never had worse experience than this ever. They themselves don't know what they are doing, I have had a talk with almost 6 of their employees which include tanner, mark, joy, royce, conrad! horrible all of them! What a shame to this company… Read Full Review

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★☆☆☆☆

“I wish I read reviews before I bought my ticket ”

Written on: 01/11/2014 by McMahon182 (1 review written)

The worst customer service I have ever experienced. The three guys that I spoke to actually hung up on me pretending the line got cut. really ? Three times ? I was charged two fees for my ticket and when I asked me what happened they said it was my bank. Lack of knowledge, professionalism. Companies like this should be banned. I pray that nothing happens to me ticket as my travel date is not until dec. Please do not fall for this site. The price was $11 cheaper than kayak but I think it… Read Full Review

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