SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★☆☆☆☆

“Online Chat and coupon code”

Written on: 31/01/2015

I started a chat to verify the promo code CALLCENTER20 found on your website. it took over twenty minutes for the agent to find out if it was a valid code and if I was able to use it. The responses were not pertaining to my questions and were very slow. You - Click here to change i'm waiting i'm trying to purchase a ticket, you have the coupon code? Suzane yes Suzane how much fare you are getting… Read Full Review

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★☆☆☆☆

“flights are not confirmed”

Written on: 29/01/2015 by Collin127 (1 review written)

it is misleading. Once the flight is booked all you get is a reservation code but it does not guarante it is confirmed… Read Full Review

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★☆☆☆☆

“Hidden fees”

Written on: 25/01/2015 by Trustingtraveler21 (1 review written)

Yes online showed cheaper..said flight qualified for American Advantage. Lady even took our numbers. Credit card comes and prices is higher than she said..when called, they had not quoted me their hidden fees, only the flight costs..hung up on me three times. Sad..never recommend this agency again! Buyer beware!… Read Full Review

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★☆☆☆☆

“The website said there is no fee for cancellation with...”

Written on: 15/01/2015 by 124Pierce (1 review written)

The website said there is no fee for cancellation with in 12hours. I call them right away after booking the ticket with a mistake on the name. They charge $50 Fee. I ask about the cancellation, then they said there is $100 fee,fffffff.... … Read Full Review

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★☆☆☆☆

“I used the chat feature, they jacked up the price”

Written on: 14/01/2015 by EllieCardenas (1 review written)

BEWARE OF SMARTFARES. They tried to jack up the price on the fair I was booking by $60 when I spoke with a woman, their live help. I was simply asking for the $30 coupon code they said I would receive upon signing up for their newsletter. Not only did the price of the flight go up in the meanwhile, THEY tried to extort another $60 for me. ! Beware!!… Read Full Review

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★☆☆☆☆

“Could not cancel ”

Written on: 07/01/2015 by WestonWright (1 review written)

It said I could cancel when I realized the date was wrong, I could not cancel… Read Full Review

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★☆☆☆☆

“Trapped into paying more”

Written on: 06/01/2015

"After" I clicked the purchase screen you tell me that if the passport shows the whole middle name then the ticket must (I went by the drivers license which just has the initial). I immediately contact your customer service dept and they want money to fix it! And they want $100/ ticket!!! That is outrageous! I will be taking advantage of your 12-hr guarantee assuming that is real… Read Full Review

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★☆☆☆☆

“When I pushed purchase, it told me to wait...so I...”

Written on: 05/01/2015 by AdriannaChristie (1 review written)

When I pushed purchase, it told me to wait...so I waited and waited. Finally called Fronteir to seee if they could find my reservation..not so..and said that if I did not get a confirmation #, then it probably didn't go thru..so I canceled out and then pushed purchase again.Same message came thru but this time it came thru quickly..Wasted alot of times… Read Full Review

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★☆☆☆☆

“Dishonest liars”

Written on: 04/01/2015 by MelUSA (1 review written)

I used Smartfares.com to book a trip for me and my wife. They advertised a rate that seemed reasonable, but of course this rate was not available when I called. This is the beginning of the usual bait and switch routine, where the agent goes to his manager for a better rate and after a number of back and forths comes back with a better rate, but still higher than the advertised rate. I indicated I needed 2 tickets. Only one ticket was ordered. When calling for the second ticket, they… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE.”

Written on: 01/01/2015 by Tuckerkz283 (1 review written)

Their service is terrible. NEVER USE THIS TRAVEL AGENCY!!! They did not offer any proactive assistance with me, the online chat was decent but the phone customer service was REALLY TERRIBLE. I dont know how many times I have been transferred to every single department they had regarding my issue, and when I told them my frustration for being on hold (this is 3AM in the morning) for about 30-40minutes, they hung up on me, only to be held for another half an hour. They offer me only $20 to… Read Full Review

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★☆☆☆☆

“Ok deals, shoddy customer service, unreliable to the...”

Written on: 30/12/2014 by KaidenMorris (1 review written)

To much focus of the company has been used to try and beat the competitors prices. Which this company can only pull off 1/2 the time. This being said paying 50-100 bucks more per ticket and thus receiving higher quality customer service is 100% advised if said funds are available. Discount companies need to find a way to pass the buck without ditching customer service. This company has a way to go in relation to service support. This is where they are cutting the buck to give cheaper… Read Full Review

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★☆☆☆☆

“Worst Company. Beware ”

Written on: 24/12/2014 by Rocco223 (1 review written)

I tried booking my ticket through customer care. Their fare is always more than what they advertise. I have booked my ticket by calling their customer care. They behave like they are doing favor to us. I booked the ticket in midnight. Morning when I checked the ticket status in checkmytrip.com and it did show that my booking got cancelled. I have called their customer care and they mentioned that due to heavy booking, ticket got cancelled and they tried selling me more higher price ticket. I… Read Full Review

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★☆☆☆☆

“Agents try to help but your better off on your own”

Written on: 20/12/2014 by 49Grady (1 review written)

The fare keeps changing while you are processing the booking. dont understand why. Agents thry to help but only give you more expensive options that you can yourself find through their own system… Read Full Review

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★☆☆☆☆

“Your agents are rude and refused to honor online coupon ”

Written on: 20/12/2014 by citac1116 (1 review written)

I called at 8:55 P.M. agent quote me higher prices than what was published online by any other airline and refused to honor the coupon "CALLCENTER20". He refused to let me talk to a supervisor. When I asked him if he will let me speak to a supervisor he said NO. I will NEVER use your site again nor will I refer anyone to the site… Read Full Review

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★☆☆☆☆

“Feeling stuck”

Written on: 20/12/2014 by Ricardo179 (1 review written)

I was booking a flight using Expedia and an error message displayed and it said to redo it. Somehow I ended up on your site so I proceeded and your rate was better, I booked, and it said completed. But I never did see the option to canel within 24 hours (which I expected) and I did not get an email. I also could not select seating as I expected. Turns out the email went to spam so I guess it did book Liked the price Didn't like no option to cancel within 24 hours Didn't like no seat selection… Read Full Review

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★☆☆☆☆

“purchased a ticket....entered all my info....”

Written on: 19/12/2014 by Jaiden41 (1 review written)

it said "tx for ur purchase" then nothing....fare disappeared after i entered my credit card? … Read Full Review

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★☆☆☆☆

“I hate booking flights”

Written on: 18/12/2014 by 292Dickson (1 review written)

The agent on the phone was not helpful, and the chat was not helpful. The fares kept changing, the website was not easy to use. AAAAAAAGH!!!! I HATE BOOKING FLIGHTS. This experience did not improve my opinion… Read Full Review

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★☆☆☆☆

“the promo-code!! ?”

Written on: 18/12/2014 by Joliea11 (1 review written)

Why then I requested the promo-code it doesnt go through?… Read Full Review

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★☆☆☆☆

“False Fares”

Written on: 17/12/2014

This is the 6th time I am making this booking and I keep getting an email from the company saying fares have increased and to give them a number to call me within 24 hours but nobody ever calls back! Additionally, the emails keep saying there was a fare increase when I booked it about 50-$100 cheaper! Then you have to call the company (the line always gets disconnected so you end up having to call back) to cancel and rebook! Be wary of this site… Read Full Review

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★☆☆☆☆

“Dont walk away from Smart Fares... [ RUN ]”

Written on: 15/12/2014 by DocHardy (1 review written)

This site is deceptive in the pricing they quote. They raised our fare by $100.00 per ticket after we made reservations, and after they told us it was because the airline raised their pricing, and after charging us a higher rate, they continued to advertise the same rate on their site knowing full well that the pricing is false and misleading. Another major issue we have is that we land in one airport then catch our outgoing flight in a different airport 30 miles away, and have to arrange for… Read Full Review

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