SmartFares Reviews - www.smartfares.com

Click here if this is your business
★★★★☆
4.4 / 5
93.6% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
SmartFares - www.smartfares.com - Ask a question now

Media Gallery for SmartFares - www.smartfares.com

SmartFares - www.smartfares.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Agents try to help but your better off on your own”

Written on: 20/12/2014 by 49Grady (1 review written)

The fare keeps changing while you are processing the booking. dont understand why. Agents thry to help but only give you more expensive options that you can yourself find through their own system… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Feeling stuck”

Written on: 20/12/2014 by Ricardo179 (1 review written)

I was booking a flight using Expedia and an error message displayed and it said to redo it. Somehow I ended up on your site so I proceeded and your rate was better, I booked, and it said completed. But I never did see the option to canel within 24 hours (which I expected) and I did not get an email. I also could not select seating as I expected. Turns out the email went to spam so I guess it did book Liked the price Didn't like no option to cancel within 24 hours Didn't like no seat selection… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“purchased a ticket....entered all my info....”

Written on: 19/12/2014 by Jaiden41 (1 review written)

it said "tx for ur purchase" then nothing....fare disappeared after i entered my credit card? … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I hate booking flights”

Written on: 18/12/2014 by 292Dickson (1 review written)

The agent on the phone was not helpful, and the chat was not helpful. The fares kept changing, the website was not easy to use. AAAAAAAGH!!!! I HATE BOOKING FLIGHTS. This experience did not improve my opinion… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“the promo-code!! ?”

Written on: 18/12/2014 by Joliea11 (1 review written)

Why then I requested the promo-code it doesnt go through?… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“False Fares”

Written on: 17/12/2014

This is the 6th time I am making this booking and I keep getting an email from the company saying fares have increased and to give them a number to call me within 24 hours but nobody ever calls back! Additionally, the emails keep saying there was a fare increase when I booked it about 50-$100 cheaper! Then you have to call the company (the line always gets disconnected so you end up having to call back) to cancel and rebook! Be wary of this site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dont walk away from Smart Fares... [ RUN ]”

Written on: 15/12/2014 by DocHardy (1 review written)

This site is deceptive in the pricing they quote. They raised our fare by $100.00 per ticket after we made reservations, and after they told us it was because the airline raised their pricing, and after charging us a higher rate, they continued to advertise the same rate on their site knowing full well that the pricing is false and misleading. Another major issue we have is that we land in one airport then catch our outgoing flight in a different airport 30 miles away, and have to arrange for… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“worst”

Written on: 10/12/2014 by Nicoj104 (1 review written)

You guys charged me 600 dollars for the trip instead of the 397 listed price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Really a good rate.”

Written on: 06/12/2014 by Camren414 (1 review written)

The whole experience booking this one way flight was quick and easy. I will suggest my friends and family members to always check this web site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Tried to make me pay more for same flight”

Written on: 06/12/2014

I tried to book online for two tickets, webscreen told me I had to call a representative to book tickets. Told by rep that tickets would cost over $100 per ticket. Went back on line, booked tickets for original price… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT CALL CUSTOMER SERVICE!”

Written on: 03/12/2014

After seeing online that there was a possible $20 savings for calling the service center (this was a pop up from the sight itself) , I called. The first guy sounded either high or sleepy. I tried making the conversation someone personable, he was clear he didn't want to be at work that day. English was not his first language, little difficult to understand. I asked a couple of questions and he sternly said "ma'am, listen!" I was asked if I had searched prices on line yet, (I had, but said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I thought this was going to be a simple process. I...”

Written on: 03/12/2014 by wdHutchinson411 (1 review written)

I thought this was going to be a simple process. I booked the flight, got the confirmation number etc. then the phone call came. The flight I booked was no longer available. Some Indian (dots not feathers) with apparent disdain for women said he would "help" me. Eventually he found a comparable flight but not without me getting very frustrated. I don't trust that we are booked on the new flight nor do I trust that my credit card information is safe… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE THEM ”

Written on: 01/12/2014 by Conley456 (1 review written)

Called to cancel reservations within one hour, no confirmation email was received until I wanted to cancel reservation and they wanted to charge a $75 cancellation fee. I decided to keep reservation due to cancellation fee. Then started reading all the horrible reviews on line and decided to call back and cancel. Once calling back I was told the cancellation fee was now $150 since I didn't cancel first time. Customer service operators didn't come across very pleasant...I am sure from dealing… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service Flat Out Lied to Me”

Written on: 01/12/2014 by nuMassey487 (1 review written)

I researched a multi city international business class flight ticket on line and came up with an itinerary I wanted; but, then I called customer service because I had a couple of questions. While I was on the phone with customer service I was told that the flights for the last leg of my trip were not available. The customer service person then tried to sell me a ticket that cost $2,000 more than the ticket I wanted. I said no, hung up the phone and then went back on line and booked the ticket… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“airline ticket”

Written on: 01/12/2014 by 171Murphy (1 review written)

price was to high from 55.-- to 143.-- big difference oneway… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“UD dollars”

Written on: 28/11/2014 by Alexandria21 (1 review written)

Only after I purchased the ticket did I learn the quoted price was in US dollars. That means I pay an extra 12% exchange rate and 2.5% credit card fee which makes it more expensive than other sites!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never again”

Written on: 24/11/2014 by Elisha8 (1 review written)

Coupon codes though accepted did not apply to fare as posted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very Stressful Experience”

Written on: 24/11/2014 by JovanyRivera (1 review written)

I dealt with two people from this company, they both have heavy accents. One was Alvin the other something like Ray or something like that. The first one gave me a very high rate because he helped me. I went online myself and decided to do two one way tickets, I got it much cheaper than he said. Then their site changed my J to a K and then they want to charge me $30.00 to change it back to a J. Alvin said it was Alaska Airlines that was charging $30.00. I called Alaska Airlines and they… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“it is so bad try to book from anther web site”

Written on: 24/11/2014 by 238White (1 review written)

it is so bad try to book from anther web site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I normally use cheap o air. This is the first time...”

Written on: 23/11/2014 by mkfreestone (1 review written)

I normally use cheap o air. This is the first time I've used this site. My initial reservation did not go through. I immediately received a phone call from a smart fare operator.(which is great customer service) However she proceeded to tell me that the flight only had one seat left and that the cost was no longer available at $422 but $522. I thanked her for her time but let her know i would continue to look. As we were talking i booked the same flight for the same price on your sight. As a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview