SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.5% of users recommend this
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★☆☆☆☆

“Bad bad bad”

Written on: 29/08/2014 by Murdockiu494 (1 review written)

Changed my travel dates, customer service will not answer the phone and after 45 minutes cannot help me. Will never use again and hope I get my money back… Read Full Review

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★☆☆☆☆

“I HATE THIS”

Written on: 28/08/2014 by Alejandror260 (1 review written)

THIS WAS NOT SPIRIT AIRLINES AND I DID NOT REALIZE IT IN TIME. I WANT TO CANCEL THE FLIGHT… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/08/2014

This is the worst site I have ever used. You don't guarantee your prices, even once a confirmation number is in hand. I was on hold for over an hour. Customer service staff are incompetent. I would never recommend this site to a friend, in fact I will tell everyone I know to stay away… Read Full Review

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★☆☆☆☆

“WORSE CUSTOMER SERVICE EVER!!! WOULD NOT RECOMMEND TO...”

Written on: 26/08/2014 by KieranReynolds (1 review written)

WORSE CUSTOMER SERVICE EVER!!! WOULD NOT RECOMMEND TO THE WORSE PERSON IN THE WORLD!!! NEEDLESS TO SAY, BY FAR, THE WORSE COMPANY THAT I'VE EVER DEALT WITH… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 25/08/2014 by GonaK (1 review written)

After inputting my information for booking a flight from New York to Toronto, I was prompted to a page saying my booking did not go through. I called customer service and was put on the phone with a rude, almost nonchalant attitude representative. He proceded to tell me that the flight I was trying to booking has been expired. I refreshed my page and came across a similiar priced ticket with the same airline. I asked if that was available and was told to try to book and check if it will go… Read Full Review

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★☆☆☆☆

“difficult and incomplete”

Written on: 25/08/2014 by 121Ward (1 review written)

I could not find a place to pay for bags and I was not able to ask anyone for help… Read Full Review

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★☆☆☆☆

“0 Stars!!!!!! I want out!!!!”

Written on: 22/08/2014 by ElvisKirkland (1 review written)

Your site is absolutely terrible!!! I only booked because I thought it was spirit airlines site. I want to cancel my reservation with you but i cant find out where>… Read Full Review

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★☆☆☆☆

“Terrible for international buyers”

Written on: 20/08/2014 by Lika-klevaya (1 review written)

I booked a ticket, payed. And AFTER the payment I receive information that I have to prapare and send them million of documents! What if I don't have time, opportunity and I just don't want to?! YOU HAVE TO SIGN buyers IN ADVANCE what should they do then, not AFTER! ANd the service system is terrible. First I called and they told that cancellation is 67$, second time - 50$, third time fortunately they didn't charge me. Crazy company! Do not buy tickets here ever!… Read Full Review

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★☆☆☆☆

“suck suck poor service”

Written on: 18/08/2014 by Welshzn392 (1 review written)

Never again will i use them i talked to 10 people who all sound the same the last one didnt know any more than the first one… Read Full Review

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★☆☆☆☆

“Airline Reservations”

Written on: 17/08/2014 by osmith7 (1 review written)

Experience was very quick. Found best airline. Liked the airline and flight chosen. Would have liked a better price… Read Full Review

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★☆☆☆☆

“QUOTED WRONG PRICE FOR CHEAPEST FARE”

Written on: 17/08/2014 by ljkane65 (1 review written)

Karen Customer support Chat started linda kane cheapest price for flight 520 spirit aug 30 What is your city of departure and arrival? las vegas Kansas city MO ease allow me a couple of minutes to check that for you. linda kane no problem Karen fare is available $ 97.00 (incl taxes I found a cheaper price aT SMART FARES Karen ok That's the cheaper we have available with there anything else I can assist you with? Air Itinerary: $70.10 ON SMART FARES … Read Full Review

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★☆☆☆☆

“Customer service representative was extremly rude”

Written on: 16/08/2014 by jcox01x (1 review written)

Pam Cox is my name and I was having trouble with booking the flight online. I called the customer service number and tried to explain to the representative on the phone the flight I wanted and the price I was quoted online. In an very strong tone the representative told me the price would be much more than the quote from the online site… Read Full Review

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★☆☆☆☆

“poor customer service”

Written on: 13/08/2014 by qxThomas292 (1 review written)

Aug. 13. Made an airline reservation. Cancelled reservation 10 min. later. Was told that I would be charged 50.00 by airline. States on website that 100% refund. Called credit card company. No charges, yet, on card for this reservation. Associate was rude and demanding on the phone. I asked for supervisor. Told by associate there wasn't any. Associate stated he could not cancel reservation until I paid the 50$. I hung up on him and called smart fares back. Talked to another associate… Read Full Review

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★☆☆☆☆

“Terrible customer service/ promotion code dont work”

Written on: 08/08/2014 by tmp27thatsme (1 review written)

I was given a coupon code by smartfares to take $50 off code a $500 purchase(scs50) & $15 off code of a $150 purchase(scs15) I tried both of these codes on two trip bookings & it would not take the codes. I have the confirmation numbers for bookings & I want to hear back from someone in management in regards to this! I called the 800# three times & every time I retrieved a foreign agent with an rude attitude. A number came up on the screen to call & book via 800# and get $20 off if I mentioned… Read Full Review

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★☆☆☆☆

“worst ever”

Written on: 08/08/2014 by KingstonOrr235 (1 review written)

I wish there was an option for negative stars.... worst ever. Bought a ticket got confirmation via email. Showed up at the airport and the airline couldn't pull up my confirmation number... called smartfares only to be told the airline didn't confirm my ticket. They said that i had to pay more done they couldn't find anything at the price they had charged me. Missed the original flight then the agent said for an additional $200 they could get me on another plane. Little did i know i would be… Read Full Review

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★☆☆☆☆

“This company gave me a reservation number that was...”

Written on: 07/08/2014 by Newton374 (1 review written)

This company gave me a reservation number that was invalid, then charge my account five days later, so I had to call spirit and book a new flight, Spirit says they would refund me the charge that they charge me but not the travel agent fee of a $100.00. I call smart fares for a refund I spoke with the a supervisor and she was no help at all. Do not book your flight with this company go straight to spirit airlines… Read Full Review

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★☆☆☆☆

“8KE5EE Where is my ticket's refund since 07/08//2014...”

Written on: 07/08/2014 by bpmmi (1 review written)

Today ,08/06/2014, No refund from Smartfares since 07/08/2014, what's wrong with it? They asked me kindly bear with them ,and give them more time, that's mean ,they did nothing for my ticket's refund… Read Full Review

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★☆☆☆☆

“Can't even see what my itinary is!”

Written on: 07/08/2014

This is some ticketing that is hard to manuver. Can't even seen what I got! And they didn't issue $15 credit/reduction like they said. Codes don't work & who can wait around!?!… Read Full Review

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★☆☆☆☆

“I call the center and they will not give me the 20...”

Written on: 06/08/2014 by Pilar99 (1 review written)

I call the center and they will not give me the 20 Dolores like it say on line… Read Full Review

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★☆☆☆☆

“WAIT TIME”

Written on: 06/08/2014 by corbrob (1 review written)

Wait time for an agent has been over 30 minutes. Flight I wanted was advertised but then not available when I entered my CC data… Read Full Review

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