SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
94% of users recommend this
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★☆☆☆☆

“they cancelled my flight and didn't notify me”

Written on: 19/09/2014

i booked a flight to work out of town. i happened to check on the reservation 2 days prior and all of a sudden it came up as cancelled. no one had called me, no one had emailed, no one had text me, NOTHING!!! Now i am less than 48 hours prior to me reservation and to me needing to be out of town to work without a way to get there. This company claims that they attempted to notify me, but states that my phone went to voicemail......UHHH LEAVE A MESSAGE MAYBE??!!! absolutely horrible customer… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 13/09/2014 by 54Allen (1 review written)

After your website told me 6 times that due to technical difficulties my booking could not be processed, I was without a booking and 6 authorizations on my credit cards maxing them both out. It took over 5 days to rectify it and allow me to use my cards again… Read Full Review

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★☆☆☆☆

“price not honored from last nite. ”

Written on: 13/09/2014 by Fisher314 (1 review written)

price not honored from last nite. . Price kept going up as I talked to agent who kept repeating the same thing and not really answering my requests… Read Full Review

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★☆☆☆☆

“alain”

Written on: 11/09/2014 by alainbricebakekolo (1 review written)

Alain bakekolo judia Gertrude Bakekolo kissoua bricia dachelle Bakekolo Luther prime Bakekolo hope mauricia alanise bakekolo… Read Full Review

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★☆☆☆☆

“FRUSTRATED!!!”

Written on: 11/09/2014 by Goodwinjo122 (1 review written)

Did not like that there was no opportunity to review the booking prior to the charges going through on the credit card therefore I was not able to review the booking information to confirm it was correct and just as importantly, to see that the rate on the website was in us funds and what the new cost would be once converted to canadian funds. Screen went from the one i was filling in to the itinerary without the confirmation page PRIOR to charges being applied… Read Full Review

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★☆☆☆☆

“lied about full refund in 12 hours”

Written on: 07/09/2014 by shawnDixon (1 review written)

I've called four times trying to cancel my flight within the twelve hours for a full refund, the first representative said I couldn't get a refund, the second one said there was a fifty dollar fee and the third said I would get a full refund but someone has to call me back no one ever called back. I will never purchase tickets from them again… Read Full Review

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★☆☆☆☆

“SLOW IN THE CHATTING. ”

Written on: 07/09/2014 by DakotaMcFadden (1 review written)

THERE IS NO SUMMER15… Read Full Review

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★☆☆☆☆

“False advertisement ”

Written on: 07/09/2014 by Spencer483 (1 review written)

They said free cancelation within 12 it's a lie they want to charge $100 penalty for cancelation … Read Full Review

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★☆☆☆☆

“poor service”

Written on: 02/09/2014 by George363 (1 review written)

I didn't get chance to enter promo code for 15 per cent. I called a person in your company . Could not understand him. He was not helpful at all. Therefore I cancelled my reservation and you lost a customer for life.. This is not a good way to bring in customers. … Read Full Review

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★☆☆☆☆

“Could not get promtion code discount”

Written on: 01/09/2014

I tried to get the promotion code discount for this flight that was advertised today by Smart Fares on its web site. I typed it in and it said the code was invalid, yet that was the code that I was instructed to type into the Promotion Code box. since I wanted to but the ticket today, I decided to pay the full price advertised for this RT Boston to Philadelphia flight -$111.20 Based on my inability to get that advertised promotion code discount, I could not recommend my friends use Smart Fares… Read Full Review

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★☆☆☆☆

“Bad bad bad”

Written on: 29/08/2014 by Murdockiu494 (1 review written)

Changed my travel dates, customer service will not answer the phone and after 45 minutes cannot help me. Will never use again and hope I get my money back… Read Full Review

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★☆☆☆☆

“I HATE THIS”

Written on: 28/08/2014 by Alejandror260 (1 review written)

THIS WAS NOT SPIRIT AIRLINES AND I DID NOT REALIZE IT IN TIME. I WANT TO CANCEL THE FLIGHT… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 27/08/2014

This is the worst site I have ever used. You don't guarantee your prices, even once a confirmation number is in hand. I was on hold for over an hour. Customer service staff are incompetent. I would never recommend this site to a friend, in fact I will tell everyone I know to stay away… Read Full Review

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★☆☆☆☆

“WORSE CUSTOMER SERVICE EVER!!! WOULD NOT RECOMMEND TO...”

Written on: 26/08/2014 by KieranReynolds (1 review written)

WORSE CUSTOMER SERVICE EVER!!! WOULD NOT RECOMMEND TO THE WORSE PERSON IN THE WORLD!!! NEEDLESS TO SAY, BY FAR, THE WORSE COMPANY THAT I'VE EVER DEALT WITH… Read Full Review

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★☆☆☆☆

“Bad Customer Service”

Written on: 25/08/2014 by GonaK (1 review written)

After inputting my information for booking a flight from New York to Toronto, I was prompted to a page saying my booking did not go through. I called customer service and was put on the phone with a rude, almost nonchalant attitude representative. He proceded to tell me that the flight I was trying to booking has been expired. I refreshed my page and came across a similiar priced ticket with the same airline. I asked if that was available and was told to try to book and check if it will go… Read Full Review

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★☆☆☆☆

“difficult and incomplete”

Written on: 25/08/2014 by 121Ward (1 review written)

I could not find a place to pay for bags and I was not able to ask anyone for help… Read Full Review

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★☆☆☆☆

“0 Stars!!!!!! I want out!!!!”

Written on: 22/08/2014 by ElvisKirkland (1 review written)

Your site is absolutely terrible!!! I only booked because I thought it was spirit airlines site. I want to cancel my reservation with you but i cant find out where>… Read Full Review

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★☆☆☆☆

“Terrible for international buyers”

Written on: 20/08/2014 by Lika-klevaya (1 review written)

I booked a ticket, payed. And AFTER the payment I receive information that I have to prapare and send them million of documents! What if I don't have time, opportunity and I just don't want to?! YOU HAVE TO SIGN buyers IN ADVANCE what should they do then, not AFTER! ANd the service system is terrible. First I called and they told that cancellation is 67$, second time - 50$, third time fortunately they didn't charge me. Crazy company! Do not buy tickets here ever!… Read Full Review

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★☆☆☆☆

“suck suck poor service”

Written on: 18/08/2014 by Welshzn392 (1 review written)

Never again will i use them i talked to 10 people who all sound the same the last one didnt know any more than the first one… Read Full Review

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★☆☆☆☆

“Airline Reservations”

Written on: 17/08/2014 by osmith7 (1 review written)

Experience was very quick. Found best airline. Liked the airline and flight chosen. Would have liked a better price… Read Full Review

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