SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
94% of users recommend this
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★☆☆☆☆

“not working for international cards, pain in the a** ”

Written on: 24/07/2014 by JeffreyOlson (1 review written)

They make you do so much stuff to pay with an international credit card, when other servers do it without any problems… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 21/07/2014 by ecreyes03 (1 review written)

Some customer service rep called me online to gouge me for another credit card while I was driving on the freeway and when I said I was driving he threatened to give away my seat. He kept asking for my card number and I refused to give it to him and he just hung up on me. Wtf!!… Read Full Review

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★☆☆☆☆

“a very bad experience”

Written on: 20/07/2014

i made the reservation for Oct 23. When the notice came thru, it was for the 24th. The moment I noticed, which was 5 minutes after the reservation, I contacted your online chat. in the waiting time, and review time, the agent told me that the fare increased by $135 for my flight!  I cancelled the arragnements and will tell my friends, not to mention my attorney, to avoid your service… Read Full Review

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★☆☆☆☆

“poor customer service and disregard towards foreigners”

Written on: 20/07/2014 by Gunner452 (1 review written)

Your site has misspelled my name as it contains a character with accent. Called customer service regarding this issue but it is impossible to get hold of someone. Very poor customer service, I am not satisfied and I am telling all my friends to avoid purchasing from you… Read Full Review

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★☆☆☆☆

“They are not Real prices on their web site”

Written on: 19/07/2014 by AlbertoCraig435 (1 review written)

Just an observation, it seems that the website it's not updated 100% with some of the flies I'd say, so I encourage you to double check the prices by calling them or email. Also if you need to make any cancelation they try to get you to pay a fee to do so but on their website info it's says clearly there's no fee for that… Read Full Review

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★☆☆☆☆

“BAIT AND SWITCH”

Written on: 19/07/2014 by 465Murphy-Alt (1 review written)

THE CONFIRMED FLIGHT WAS DIFFERENT FROM THE ONE I SELECTED. I SELECTED A DIRECT FLIGHT AND RECEIVED FLIGHTS WIUTH STOLP-OVERS… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 18/07/2014 by jjamar19 (2 reviews written)

call center rep was rude and non helpful and cost me 20.00 and then told me not to worry because it was only 20 dollars i work hard and flights and all the baggage fees add up and any little discount helps but she made it eem like i was being petty to get discount applied since it wasnt working on website checkout… Read Full Review

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★☆☆☆☆

“horrible customer service”

Written on: 18/07/2014 by jjamar19 (2 reviews written)

call center rep was rude and non helpful and cost me 20.00 and then told me not to worry because it was only 20 dollars i work hard and flights and all the baggage fees add up and any little discount helps but she made it eem like i was being petty to get discount applied since it wasnt working on website checkout… Read Full Review

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★☆☆☆☆

“I think this website is fake”

Written on: 16/07/2014

We tried to book a flight for a guest of our business and it was a nightmare. After completing the booking the confirmation page was woefully scant on details. We received a phone call later in the evening indicating that our flight still wasn't booked and we had to notify our bank. The agent on the phone also said that our ticket price was going to up because of the delay. Don't use this company, book through the airline… Read Full Review

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★☆☆☆☆

“the rate keeps changing as well as other Sites...”

Written on: 14/07/2014 by DylanBall404 (1 review written)

the rate keeps changing as well as other Sites (airlines) that I had no interest to book… Read Full Review

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★☆☆☆☆

“non refundble ”

Written on: 13/07/2014 by 500Wilkinson (1 review written)

i made a mistake in putting the right name according to my passport, eventhough it's just a correction they still have to charge me 150 dollars just to type 2 letters. and guess what? it's non refundable too, so no matter what you do you still have to pay them extra money besides the fare that they are saying that it is smart. i will never ever come back to this sight and of course tell my friends about my experience… Read Full Review

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★☆☆☆☆

“FREE CANCELATION WITHIN 12 HOURS. I CANCELED MINE IN A...”

Written on: 13/07/2014 by Rylanw338 (1 review written)

FREE CANCELATION WITHIN 12 HOURS. I CANCELED MINE IN A FEW MINUTES BUT WHAT YOUR ADS DIDN'T SAY IS THAT TAXES ARE NON-REFUNDABLE!… Read Full Review

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★☆☆☆☆

“the chat window ”

Written on: 12/07/2014 by Jacobc104 (1 review written)

chat window covers view of flights and final booking, I like to see the full booking page… Read Full Review

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★☆☆☆☆

“Thanks”

Written on: 12/07/2014 by weMacPherson1958 (1 review written)

Thanks. Great Deal!.. Very easy to find my flight info, etc… Read Full Review

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★☆☆☆☆

“Time wasters”

Written on: 11/07/2014

I had the worst experience with smartfares. I found the service they are providing very unreliable. I bought a ticket from them at around 5pm and I got a reservation email from them few minutes later. I received an email at 11:30 pm saying that authorisation of my card was unsuccessful and i need to fax a copy of first page of my passport, picture of the front and back of my card, and a form that needed to be filled in. I didn't have access to a fax machine so I sent them an email right away to… Read Full Review

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★☆☆☆☆

“Horrible service ”

Written on: 08/07/2014 by lilidol (1 review written)

Horrible service, the person on the phone was almost rude, I couldn't understand him well, and he was upset, his fault I think, his accent was very strong. My flight was cancelled after I receive a email confirming my itinerary. No one had a decency of communicating me about that cancellation. I will never use or recommend this website again. Very upsetting… Read Full Review

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★☆☆☆☆

“i like and good service this travels smartfaer”

Written on: 08/07/2014 by ZaniyahKirkland452 (1 review written)

good and i like for ur,,, … Read Full Review

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★☆☆☆☆

“Didn't honor agreement I found better flights”

Written on: 07/07/2014 by Englandca268 (1 review written)

I called for discount on a flight, was quoted a higher price then a fare I found on my own, told customer rep about a cheaper ticket, she informed me the tickets had sold out and what I was looking at on line was invalid, she quoted me a higher fare, I declined, she then said try and book online and I will wait, so I booked it successfully, and she was wrong, she also would not honor the callcenter20 promocode and th extra 15 dollars off...first time, never again, I found better flights on my… Read Full Review

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★☆☆☆☆

“I cannot access our flight information when I click...”

Written on: 07/07/2014

I cannot access our flight information when I click the link… Read Full Review

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★☆☆☆☆

“Worst Online Travel Agency!”

Written on: 04/07/2014 by 425Bullock (1 review written)

Gilbert spelled a name on the reservation wrong! Hung up on me. Misquoted the fare. Talked me into travelling a different day, even though their website showed the fare was available. Called back to rectify misspelled name and was told the fare increased from $462 to $962 and would have to pay the difference. What a joke! Stay away from here!!! … Read Full Review

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