SmartFares Reviews - www.smartfares.com

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★☆☆☆☆

“total ripoff company”

Written on: 14/02/2017 by rippedofftraveller2016 (1 review written)

Booked a round trip using this company only to have them cancel a leg off the journey and found out later that they actually overcharged my card for 301.80usd have been sending requests for refund but to no avail would never book through them again was on the phone with them for 45mins and got no where trying to get them to admit the overcharge they took from my account untrustworthy company be very cautious booking through them look elsewhere please I am from Australia and should have booked… Read Full Review

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Ollysprolly's Response to rippedofftraveller2016's Review

Written on: 14/02/2017

don't try 321 travel either!!!!!!

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★☆☆☆☆

“Do not use ”

Written on: 02/02/2017 by Parkertx (1 review written)

Call three times trying to book a flight with this company and they have hung up on me all three times in the port time I call back the guy said they were having phone issues what kind of company is that! I do not recommend… Read Full Review

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★☆☆☆☆

“I tried to book four international air tickets. After...”

Written on: 07/01/2017 by jdRichards460 (1 review written)

I tried to book four international air tickets. After entering every information they asked for, I sent my booking. They asked me to call them. I called. They said the price I booked was no longer available and asked me to pay about $300 more. This is a sham and should be taking out of the US market… Read Full Review

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★☆☆☆☆

“Dishonest Money Suckers!”

Written on: 24/12/2016

Here is our experience: Booked a ticket from MADRID to LISBON through smartfares.com, they took our credit card info, sent a confirmation email with booking code and names of all passengers correctly as entered. We saved the email as confirmation. Based on this flight, we booked other things like hotel, tours, etc based on this. On the day of the flight, I wanted to find out checkin bag and other information and called TAP Portugal airlines, gave them the confirmation code. They said no such… Read Full Review

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★☆☆☆☆

“Evil, corrupt, unhelpful”

Written on: 11/12/2016 by Teaganq339 (1 review written)

We purchased a flight for two to England. They charged us $1400 for two tickets and when we drove THREE hours to our airport, they only processed ONE of our two tickets, taking $700 from us. We missed our flight, we have been on the phone, on hold, hours at a time, off an on, with them for 28 hours now. They barely refunded our tickets 15 hours in to the phone call. They did not compensate for the $1000 loss of what we already purchased out in england, hotel, train, tours, etc. ALSO we had… Read Full Review

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★☆☆☆☆

“DO NOT TRUST THE FAKE HIGH RATINGS!”

Written on: 07/12/2016 by Baird342 (1 review written)

I checked this site AFTER I bought my tickets but am thankful for the multiple negative reviews because it helped me save myself a lot of money. I had searched for tickets for my sisters to travel from Canada to Pakistan for quite a few hours and ended up finding smartfares.com (I booked with smartfares.com but received reservation through cheapflight.com). It was much lower than other websites (almost 300-400 CAD difference from other sites) and there were only a few tickets left. On the… Read Full Review

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★☆☆☆☆

“3rd class service and loot = smartfares - MIddle finger!!”

Written on: 03/12/2016

Horrible, worst, pathetic, horrendous, bashful and 3rd class service by smart fare. Lost 300 USD coz of their false promises. Worst customer service ever. Call them and you hear stupid customer service people speaking in Spanish. Who in the hell understands Spanish??? Total waste of time and money. Say no to smartfares!!!! … Read Full Review

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★☆☆☆☆

“ABSOLUTELY DISGUSTING! DO NOT DEAL WITH THIS COMPANY!”

Written on: 08/10/2016 by Peck463 (1 review written)

Hello everyone, My husband and I are going to Port Douglas. We have booked great flights through Jetstar and the online process was fantastic. The issue I would like to discuss is that of SmartFares. We originally booked tickets through SmartFares as they were advertising great offers throughout Australia. My husband was charged over $900 for a reservation that had not been confirmed. We waited 4 days as his email stated that a minimum of 72 hours was needed for a confirmation. I ended up… Read Full Review

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★☆☆☆☆

“Terrible experience!!!!”

Written on: 01/09/2016 by Nathalia58 (1 review written)

I had a terrible experience with smartfares and I do not recommend it at all!!! My flight was never confirmed, I had to buy a separate flight at the airport. I contacted smartfares right away and they said I will receive a refund for the additional ticket that I bought. I am still waiting for my refund and it's been 4 months. … Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 13/08/2016 by Lawrencevn419 (1 review written)

Terrible customer service! We purchased 5 tickets to and from mexico, on our return flight they bumped us! Normally i would not be so upset however, smart fares bumped us 5 months before our actual flight!! They never once called or sent an email about the change! I had to sit in an airport with my husband and 3 children for hours for our flight!I called them when i returned to the states and they told me that they called 1 time to tell me about the change but i did not answer, (really ppl i… Read Full Review

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Anafilipovic1969's Comment

Written on: 06/10/2016

I couldn't agree more! My husband and I were charged over $900 for our flights. We never got a confirmation email. I called up and asked about our reservation. They told me that our reservation no longer existed and that our tickets had been cancelled. I never thought domestic travelling could turn out like this. The customer service is absolutely disgusting! I hope you have your money back. Nobody deserves to go through this, NOBODY! Our tickets are due to be refunded within the next fortnight.

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★☆☆☆☆

“Ball ticket is what the stewardesses call it, that...”

Written on: 24/04/2016 by ValeryPereira (1 review written)

Ball ticket is what the stewardesses call it, that Smartfare sold me… Read Full Review

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★☆☆☆☆

“WARNING. They cheat and customer service stinks!”

Written on: 14/04/2016 by sabulous (1 review written)

I only went to this site because they claim in their ads "Up to 70% + Extra $15 Off on Flights". Which is a complete lie. I had my flight numbers and dates before I called them and what they came up with was way higher than I had gotten elsewhere. When I told the agent that I was put on hold and then given a price still higher than anyone. After the 4th time on hold I went on the airlines own website, punched in the same information and got a price of $704. for 2 tickets. When the agent came… Read Full Review

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★☆☆☆☆

“cancelled my booking”

Written on: 09/03/2016 by Puckett127 (1 review written)

& days after I booked my flight, I received an e-mail stating that my booking was cancelled. When I called the representative, I was told that the airline that I booked with cancelled the flight. When I asked to book a similar flight, I was given a price that exceeded what I original paid by $200 per ticket. I was told by the manager that they can't do anything better for me, even though I already booked the hotel and un-refundable train tickets. If this company cannot guarantee your booking… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 13/02/2016 by Housexb1971 (1 review written)

DO NOT USE THIS COMPANY. (If I could it would be a negative rating) Wow I wish I had all these reviews before I used Smartfares. I had read on review where the guy said that when he fly out he did not have a ticket. I am glad that I read that because I stayed on top of the company to get my flight verification. I had received the conformation numbers but if I went on to the airline website it said that the tickets were not confirmed. When I called the airline they said that I needed to call… Read Full Review

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★☆☆☆☆

“Bad experience buying air tickets throug smartfares ”

Written on: 03/09/2015 by dissapointedflyer (1 review written)

I bought a ticket to Australia since I had to go for my brothers funeral from smartfares. The agent got me this ticket did not warn me of the short wait for the connecting flight from L.A.. When I called the airline to confirm the flight I was told that the wait was not long enough.i called the agency and was told there was plenty of time . And if I had any concerns to buy insurance anyway I did not get any as agent took a long time to give me some. So that night started the journey to… Read Full Review

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★☆☆☆☆

“Not fair”

Written on: 26/08/2015 by ruSheridan424 (1 review written)

Lost a lot of money and ruined our trip by being not helpful in getting Aeroflot to change one leg of our flight . This was due to a flight from Moscow via St petersburg which we were transiting onto tashkent , and did not know we needed a visa. We bought the tickets online and seen no mention of this reQuirement . At the airport in Athens we not allowed to board and on ringing Smart Fairs , who rang Aeroflot , were told all our flights , Back from tashkent ,to moscw , & bangkok where cancelled… Read Full Review

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★☆☆☆☆

“DO NOT TRUST!”

Written on: 12/08/2015 by niBarnes44 (1 review written)

I had a friend that was going to travel to go to Canada and supposedly bought her ticket from these guys using a friends credit card. The Indian lady, her name was Victoria, on the phone had very little to say , kept putting us on hold every time we asked her a question, you would be talking to them then all of a sudden find out that they aren't on the line with you, then they come back 2 minutes later saying sorry I had to put to on hold or transfer your call. The lady told us that we would… Read Full Review

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★☆☆☆☆

“BAD EVALUATION POP UP”

Written on: 08/06/2015 by IsabelaMcWilliams (1 review written)

WEB SIGHT DOES NOT ALLOW PRINT OUT OF FULL INTEBSITY SCREEN AND YOUR EVALUATION DEMAND IS NOT REMOVABLE THIS IS THE MOST POINTLESS EVALUATION POP UP I HAVE EVER SEEN - WE MAKE 8 TO 10 TRIPS INTRNATIONALLY PER YEAR AND EASILY $25,000/ ANNUM. WHAT ARE YOU GOING TO LOSS OVER THE NEXT TEN YEARS WHEN I WONT USE YOU AGAIN? F,R>VAN DE CARR MD… Read Full Review

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★☆☆☆☆

“not very good i could have better help for some one...”

Written on: 08/06/2015 by IsisBaker366 (1 review written)

Not very good for me it not goi for me need more help for me… Read Full Review

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★☆☆☆☆

“No ethics”

Written on: 07/06/2015 by Trinidad925 (1 review written)

Smart fares do not honor coupon codes listed on website as a discount code. Had a very bad experience on phone with representative they are very obnoxious… Read Full Review

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