SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
93.7% of users recommend this
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★☆☆☆☆

“GreedyFares.com is their true identity”

Written on: 29/03/2015 by Murray424 (1 review written)

They never disclose they're a travel agency/tour operator only interested in $$$ Try taking them up on their 'Free Cancellation' offer within the twelve (12) hours! They hem-and-haw every possible excuse and hurdle to keep our $$$ terrible!… Read Full Review

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★☆☆☆☆

“Cancellation policy isn't great”

Written on: 27/03/2015 by 136Pratt (1 review written)

I purchased a ticket thinking it was for the 29th of March, not noticing that it gave a different date for the price. After I purchased and viewed the itinerary I noticed it was the incorrect date. Tried to change it immediately, but in order to cancel and purchase another I would have to forfeit the 40 dollar taxes I paid for th ticket. Which is simply unbelievable because if you purchase anything and return it you owe no taxes… Read Full Review

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★☆☆☆☆

“Dealing with Smartfares was a nightmare. Never again!!!”

Written on: 27/03/2015 by jubob2 (1 review written)

My experience with Smartfares was a nightmare!!! I completed the forms for an airline reservation and when they sent the confirmation back, my name was recorded wrong. I have a double last name with a hyphen, and believe me I did not leave out the hyphen and one capital letter. When I called the number I got a staff member in India with a very very strong accent and so much background noise that neither of us could hear. He assured me I could not cancel my reservation in spite of the fact… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 26/03/2015 by Lyons1965 (1 review written)

been on the phone for more than an hour without resolving my concern...i absolutely dont recommend this site to anyone… Read Full Review

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★☆☆☆☆

“Horrible Assistant”

Written on: 22/03/2015 by mahiana206 (1 review written)

I tried to Use a coupon code on my fist reservation couldn't get it to work and the agents are useless also I booked a second reservation for my husband and you sent coupon SCS15 on new reservation over 150 also couldn't get that to work I will put this review online on how you guys scheme us with these offers very deceiving… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 22/03/2015

I am disappointed with my experience with this website. I was very excited because after looking for approx all day at different websites trying to find an affordable fare for my trip overseas I was pleased to find a great flight on this site. I booked the flight and once I booked it and was reading the confirmation (which was probably not even 5-8 minutes later) I saw where the site said if it was an international flight the names needed to be exactly as the passport... realizing I had… Read Full Review

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★☆☆☆☆

“price change in middle of transaction ”

Written on: 22/03/2015 by fqParks481 (1 review written)

As i picked my flight and processed my payment it wouldn't go through tried it 2 times called the 1800# and they said it was sold out. Very disappointed… Read Full Review

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★☆☆☆☆

“MY DESTINATION IS WRONG!!!”

Written on: 22/03/2015 by Patton418 (1 review written)

I am very upset with this , i cannot cancel my flight for free and changes are even more! I did not choose that destiation for my flight… Read Full Review

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★☆☆☆☆

“Nasty Customer Service ”

Written on: 16/03/2015 by Moser437 (1 review written)

I called in to the call center to book my reservation because the website stated that I could receive 20OFF if I did so. Not only did they not honor the coupon code that they were advertising the price that they quoted me verse the website was much more. They then told me that the coupon would only be honored if I purchased round trip airfare again the coupon didn't state any such specifications. The represent ivied that I spoke to hung up on me twice when I asked to speak to a manger they then… Read Full Review

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★☆☆☆☆

“Coupon code”

Written on: 12/03/2015 by McNulty100 (1 review written)

I had coupon code, but still i didn't enjoyed using code and save money … Read Full Review

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★☆☆☆☆

“Seems like a very sketchy website with terrible service. ”

Written on: 08/03/2015 by LaytonLeslie (1 review written)

Seems like a very sketchy website with terrible service… Read Full Review

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★☆☆☆☆

“I am still waiting for a confirmation of my flight...”

Written on: 07/03/2015 by Carvervw284 (1 review written)

Very strange site. It does not give you any confirmation of your flight purchase. I just hope they will confirm it through an email that I placed in the application purchase… Read Full Review

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★☆☆☆☆

“horrible website”

Written on: 06/03/2015 by Cannonmo132 (1 review written)

website sent me in circles trying to book a flight, still don't know if I actually booked the flight or not, still waiting for some kind of confirmation to know that I have a flight… Read Full Review

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★☆☆☆☆

“cost”

Written on: 04/03/2015 by Bailee151 (1 review written)

Where is the savings?… Read Full Review

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★☆☆☆☆

“Misleading Pricing”

Written on: 03/03/2015 by elMcDaniel225 (1 review written)

We booked our flights and found out after we booked that the fee was in USD and Not CAD despite the fact that the flights are domestic Canadian flights. And then to add insult to injury when we requested a cancellation within minutes after the booking explaining the issue we were informed that there would be a US$125 cancellation fee. We consider this to be outrageous!… Read Full Review

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★☆☆☆☆

“very poor service--cheating people thru ur website and...”

Written on: 02/03/2015

very poor service--cheating people thru ur website and always sa… Read Full Review

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★☆☆☆☆

“HORRIBLE!”

Written on: 01/03/2015 by divinebs (1 review written)

EXTREMELY RUDE ASSOCIATE! Yelled at me for not understanding what he was saying and was very irritated when he answered the phone! He need to be retained ASAP!… Read Full Review

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★☆☆☆☆

“Ticket reservation”

Written on: 26/02/2015 by szMcCann219 (1 review written)

I requested for mat 1st travel. you issued ticket for may second. which I cannot accept. I have program on may first night at Houston. That is a bad experience. need to correct… Read Full Review

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★☆☆☆☆

“false advertising”

Written on: 25/02/2015 by Lewisge317 (1 review written)

i'm quoted $141.20 per person ONLINE for me and my companion it will be $282.40 but i received an email saying my flight isn't being confirmed because my bank didn't authorize it.. so i call my bank and they tell me what i already know and that is MY FUNDS ARE GOOD! so I try it again.. and its the same problem.. they're saying my bank didn't accept the charges! so the third time i decided to call smartfares and speak to a human about this misunderstanding but now i'm being bullied into paying… Read Full Review

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★☆☆☆☆

“worst customer service”

Written on: 21/02/2015 by feMcCarty118 (1 review written)

i had a long chat with Suzanne who is not knowledgeable and could not understand a thing or two. She doesn't help me at all. She gave me a higher price quote and said that coupon code doesn't work online. She even said that the fare that I want has been sold out. She is such a big LIAR. You should not hire such kind of people. A huge part of business is customer service. Clearly you will lose a lot of customer if you have this kind of people who are not well train and uneducated. I am disgust… Read Full Review

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