SmartFares Reviews - www.smartfares.com

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★★★★☆
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★☆☆☆☆

“Terrible experience!!!!”

Written on: 01/09/2016 by Nathalia58 (1 review written)

I had a terrible experience with smartfares and I do not recommend it at all!!! My flight was never confirmed, I had to buy a separate flight at the airport. I contacted smartfares right away and they said I will receive a refund for the additional ticket that I bought. I am still waiting for my refund and it's been 4 months. … Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 13/08/2016 by Lawrencevn419 (1 review written)

Terrible customer service! We purchased 5 tickets to and from mexico, on our return flight they bumped us! Normally i would not be so upset however, smart fares bumped us 5 months before our actual flight!! They never once called or sent an email about the change! I had to sit in an airport with my husband and 3 children for hours for our flight!I called them when i returned to the states and they told me that they called 1 time to tell me about the change but i did not answer, (really ppl i… Read Full Review

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★☆☆☆☆

“Ball ticket is what the stewardesses call it, that...”

Written on: 24/04/2016 by ValeryPereira (1 review written)

Ball ticket is what the stewardesses call it, that Smartfare sold me… Read Full Review

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★☆☆☆☆

“WARNING. They cheat and customer service stinks!”

Written on: 14/04/2016 by sabulous (1 review written)

I only went to this site because they claim in their ads "Up to 70% + Extra $15 Off on Flights". Which is a complete lie. I had my flight numbers and dates before I called them and what they came up with was way higher than I had gotten elsewhere. When I told the agent that I was put on hold and then given a price still higher than anyone. After the 4th time on hold I went on the airlines own website, punched in the same information and got a price of $704. for 2 tickets. When the agent came… Read Full Review

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★☆☆☆☆

“cancelled my booking”

Written on: 09/03/2016 by Puckett127 (1 review written)

& days after I booked my flight, I received an e-mail stating that my booking was cancelled. When I called the representative, I was told that the airline that I booked with cancelled the flight. When I asked to book a similar flight, I was given a price that exceeded what I original paid by $200 per ticket. I was told by the manager that they can't do anything better for me, even though I already booked the hotel and un-refundable train tickets. If this company cannot guarantee your booking… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 13/02/2016 by Housexb1971 (1 review written)

DO NOT USE THIS COMPANY. (If I could it would be a negative rating) Wow I wish I had all these reviews before I used Smartfares. I had read on review where the guy said that when he fly out he did not have a ticket. I am glad that I read that because I stayed on top of the company to get my flight verification. I had received the conformation numbers but if I went on to the airline website it said that the tickets were not confirmed. When I called the airline they said that I needed to call… Read Full Review

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★☆☆☆☆

“Bad experience buying air tickets throug smartfares ”

Written on: 03/09/2015 by dissapointedflyer (1 review written)

I bought a ticket to Australia since I had to go for my brothers funeral from smartfares. The agent got me this ticket did not warn me of the short wait for the connecting flight from L.A.. When I called the airline to confirm the flight I was told that the wait was not long enough.i called the agency and was told there was plenty of time . And if I had any concerns to buy insurance anyway I did not get any as agent took a long time to give me some. So that night started the journey to… Read Full Review

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★☆☆☆☆

“Not fair”

Written on: 26/08/2015 by ruSheridan424 (1 review written)

Lost a lot of money and ruined our trip by being not helpful in getting Aeroflot to change one leg of our flight . This was due to a flight from Moscow via St petersburg which we were transiting onto tashkent , and did not know we needed a visa. We bought the tickets online and seen no mention of this reQuirement . At the airport in Athens we not allowed to board and on ringing Smart Fairs , who rang Aeroflot , were told all our flights , Back from tashkent ,to moscw , & bangkok where cancelled… Read Full Review

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★☆☆☆☆

“DO NOT TRUST!”

Written on: 12/08/2015 by niBarnes44 (1 review written)

I had a friend that was going to travel to go to Canada and supposedly bought her ticket from these guys using a friends credit card. The Indian lady, her name was Victoria, on the phone had very little to say , kept putting us on hold every time we asked her a question, you would be talking to them then all of a sudden find out that they aren't on the line with you, then they come back 2 minutes later saying sorry I had to put to on hold or transfer your call. The lady told us that we would… Read Full Review

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★☆☆☆☆

“BAD EVALUATION POP UP”

Written on: 08/06/2015 by IsabelaMcWilliams (1 review written)

WEB SIGHT DOES NOT ALLOW PRINT OUT OF FULL INTEBSITY SCREEN AND YOUR EVALUATION DEMAND IS NOT REMOVABLE THIS IS THE MOST POINTLESS EVALUATION POP UP I HAVE EVER SEEN - WE MAKE 8 TO 10 TRIPS INTRNATIONALLY PER YEAR AND EASILY $25,000/ ANNUM. WHAT ARE YOU GOING TO LOSS OVER THE NEXT TEN YEARS WHEN I WONT USE YOU AGAIN? F,R>VAN DE CARR MD… Read Full Review

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★☆☆☆☆

“not very good i could have better help for some one...”

Written on: 08/06/2015 by IsisBaker366 (1 review written)

Not very good for me it not goi for me need more help for me… Read Full Review

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★☆☆☆☆

“No ethics”

Written on: 07/06/2015 by Trinidad925 (1 review written)

Smart fares do not honor coupon codes listed on website as a discount code. Had a very bad experience on phone with representative they are very obnoxious… Read Full Review

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★☆☆☆☆

“add my country ”

Written on: 05/06/2015 by Miracle180 (1 review written)

here is not my country, please add Georgia, because I'm georgian and i can't choose my country !!!… Read Full Review

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★☆☆☆☆

“I had a promo code that did not work, it would have...”

Written on: 05/06/2015 by Dominik160 (1 review written)

I had a promo code that did not work, it would have saved me 20.00 dollars. The first two flights listed in my search at a lower cost were not available. This made me have to enter my info three times. Very time consuming. If a flight is not available then it should not come up in the search… Read Full Review

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★☆☆☆☆

“Not As Expected - AIRFARE SWITCHAROO”

Written on: 03/06/2015 by VIBeauty2099 (1 review written)

First I was given a coupon that I couldn't use to purchase my ticket. Then when I did purchase the ticket that I wanted, I was called and told that the fare on the date that I wanted to leave was not available, and that I would have to pay about $195 more than what I was originally quoted on the site. I find that it is bogus that you're in the process of purchasing your ticket, and then you get a call that you can't purchase that fare, but for almost $200 more, and a completely different… Read Full Review

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★☆☆☆☆

“I am gonna come back and do my review, so far customer...”

Written on: 01/06/2015 by nacidel35 (1 review written)

I am gonna come back and do my review, so far customer service on phone I was not pleased with waiting on a call back due to coupon code not being able to use… Read Full Review

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★☆☆☆☆

“INFORMATION ON LINE IS NOT REAL”

Written on: 01/06/2015 by AidenMarshall328 (1 review written)

On line price does not exist. When customer service people get on the phone, the price is about $200.00 more. WASTE TIME!!!!!!!… Read Full Review

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★☆☆☆☆

“THE CHAT ASSISTANT WAS NOT HELPFUL AT ALL”

Written on: 31/05/2015 by Presley497 (1 review written)

I HAD A COUPON FOR $15.OO BUT MISPLACED IT. i ASKED THE CHAT ASSISTANT IF HE COULD HELP ME WITH ANOTHER COUPON AND HE SAID "SORRY" … Read Full Review

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★☆☆☆☆

“WORST SITE EVER”

Written on: 27/05/2015 by BrunoSchmitt (1 review written)

I HAVE BEEN TO MANY SITES BOOKING FOR MY TICKET MORE THAN 20 TRAVELS BUT THIS SITE ALWAYS SHOWS ME THE HIGHEST RATE OF ALL.... … Read Full Review

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★☆☆☆☆

“Customer Service is flaky”

Written on: 26/05/2015 by Elisabeth389 (1 review written)

I called and spoke with customer service a couple of time and they were inconsistent with their information, gave me wrong information, and tried to say they were giving me a deal with a coupon code when the same deal was posted online, then the agent implied that it was my fault I wasn't getting the coupon code. Good luck in dealing with this company… Read Full Review

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