SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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★☆☆☆☆

“NOT AT ALL”

Written on: 17/04/2015 by AliyaKelley (1 review written)

HAD RESERVATION CODE AND LATER DUE TO PRICE INCREASE TICKET CANCELLED… Read Full Review

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★☆☆☆☆

“Defective website”

Written on: 11/04/2015 by kaktyat101252 (1 review written)

It took me six or seven tries to purchase my ticket. Although I chose not to sign in with a United Mileage Plus number, the website kept throwing me back to that part of the process, and wouldn't let me move on to purchase the ticket. Then they said the attempt had exceeded their 20-minute deadline, and expired. Then I tried again later, and it kept saying the email address and confirmation email address did not match. Although I kept trying to type in the correct email, it kept fillng in… Read Full Review

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★☆☆☆☆

“promotional codes never work”

Written on: 11/04/2015 by Shaniyam1968 (1 review written)

Promotional codes never work. This needs to be fixed… Read Full Review

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★☆☆☆☆

“Don't like this ”

Written on: 06/04/2015 by Schmidt382 (1 review written)

I hate it when they do a review… Read Full Review

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★☆☆☆☆

“Unable to use coupon code!!”

Written on: 03/04/2015 by Aimees118 (1 review written)

I booked my flight online and tried using a Senior Citizen coupon code #sfsnr20 which was @20.00 off. The site stated it was successfully approved but my final price was never updated, reflecting the new lower price. I was very disappointed… Read Full Review

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★☆☆☆☆

“I included a coupon code for a senior citizen discount...”

Written on: 03/04/2015 by ihernandez475 (1 review written)

I included a coupon code for a senior citizen discount and it didn't take:(… Read Full Review

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★☆☆☆☆

“Stupid”

Written on: 01/04/2015 by SanaaBradford193 (1 review written)

Why do I have to book for two people separately! Just so you don't have to give the $15 discount??? If we still booked with children & had to book everyone individually, we would not use your site… Read Full Review

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★☆☆☆☆

“GreedyFares.com is their true identity”

Written on: 29/03/2015 by Murray424 (1 review written)

They never disclose they're a travel agency/tour operator only interested in $$$ Try taking them up on their 'Free Cancellation' offer within the twelve (12) hours! They hem-and-haw every possible excuse and hurdle to keep our $$$ terrible!… Read Full Review

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★☆☆☆☆

“Cancellation policy isn't great”

Written on: 27/03/2015 by 136Pratt (1 review written)

I purchased a ticket thinking it was for the 29th of March, not noticing that it gave a different date for the price. After I purchased and viewed the itinerary I noticed it was the incorrect date. Tried to change it immediately, but in order to cancel and purchase another I would have to forfeit the 40 dollar taxes I paid for th ticket. Which is simply unbelievable because if you purchase anything and return it you owe no taxes… Read Full Review

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★☆☆☆☆

“Dealing with Smartfares was a nightmare. Never again!!!”

Written on: 27/03/2015 by jubob2 (1 review written)

My experience with Smartfares was a nightmare!!! I completed the forms for an airline reservation and when they sent the confirmation back, my name was recorded wrong. I have a double last name with a hyphen, and believe me I did not leave out the hyphen and one capital letter. When I called the number I got a staff member in India with a very very strong accent and so much background noise that neither of us could hear. He assured me I could not cancel my reservation in spite of the fact… Read Full Review

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★☆☆☆☆

“worst customer service ever”

Written on: 26/03/2015 by Lyons1965 (1 review written)

been on the phone for more than an hour without resolving my concern...i absolutely dont recommend this site to anyone… Read Full Review

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★☆☆☆☆

“Horrible Assistant”

Written on: 22/03/2015 by mahiana206 (1 review written)

I tried to Use a coupon code on my fist reservation couldn't get it to work and the agents are useless also I booked a second reservation for my husband and you sent coupon SCS15 on new reservation over 150 also couldn't get that to work I will put this review online on how you guys scheme us with these offers very deceiving… Read Full Review

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★☆☆☆☆

“Bad experience ”

Written on: 22/03/2015

I am disappointed with my experience with this website. I was very excited because after looking for approx all day at different websites trying to find an affordable fare for my trip overseas I was pleased to find a great flight on this site. I booked the flight and once I booked it and was reading the confirmation (which was probably not even 5-8 minutes later) I saw where the site said if it was an international flight the names needed to be exactly as the passport... realizing I had… Read Full Review

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★☆☆☆☆

“price change in middle of transaction ”

Written on: 22/03/2015 by fqParks481 (1 review written)

As i picked my flight and processed my payment it wouldn't go through tried it 2 times called the 1800# and they said it was sold out. Very disappointed… Read Full Review

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★☆☆☆☆

“MY DESTINATION IS WRONG!!!”

Written on: 22/03/2015 by Patton418 (1 review written)

I am very upset with this , i cannot cancel my flight for free and changes are even more! I did not choose that destiation for my flight… Read Full Review

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★☆☆☆☆

“Nasty Customer Service ”

Written on: 16/03/2015 by Moser437 (1 review written)

I called in to the call center to book my reservation because the website stated that I could receive 20OFF if I did so. Not only did they not honor the coupon code that they were advertising the price that they quoted me verse the website was much more. They then told me that the coupon would only be honored if I purchased round trip airfare again the coupon didn't state any such specifications. The represent ivied that I spoke to hung up on me twice when I asked to speak to a manger they then… Read Full Review

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★☆☆☆☆

“Coupon code”

Written on: 12/03/2015 by McNulty100 (1 review written)

I had coupon code, but still i didn't enjoyed using code and save money … Read Full Review

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★☆☆☆☆

“Seems like a very sketchy website with terrible service. ”

Written on: 08/03/2015 by LaytonLeslie (1 review written)

Seems like a very sketchy website with terrible service… Read Full Review

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★☆☆☆☆

“I am still waiting for a confirmation of my flight...”

Written on: 07/03/2015 by Carvervw284 (1 review written)

Very strange site. It does not give you any confirmation of your flight purchase. I just hope they will confirm it through an email that I placed in the application purchase… Read Full Review

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★☆☆☆☆

“horrible website”

Written on: 06/03/2015 by Cannonmo132 (1 review written)

website sent me in circles trying to book a flight, still don't know if I actually booked the flight or not, still waiting for some kind of confirmation to know that I have a flight… Read Full Review

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