SmartFares Reviews - www.smartfares.com

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★★★★☆
4.4 / 5
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Latest Reviews

★☆☆☆☆

“ABSOLUTELY DISGUSTING! DO NOT DEAL WITH THIS COMPANY!”

Written on: 08/10/2016 by Peck463 (1 review written)

Hello everyone, My husband and I are going to Port Douglas. We have booked great flights through Jetstar and the online process was fantastic. The issue I would like to discuss is that of SmartFares. We originally booked tickets through SmartFares as they were advertising great offers throughout Australia. My husband was charged over $900 for a reservation that had not been confirmed. We waited 4 days as his email stated that a minimum of 72 hours was needed for a confirmation. I ended up… Read Full Review

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★☆☆☆☆

“Terrible experience!!!!”

Written on: 01/09/2016 by Nathalia58 (1 review written)

I had a terrible experience with smartfares and I do not recommend it at all!!! My flight was never confirmed, I had to buy a separate flight at the airport. I contacted smartfares right away and they said I will receive a refund for the additional ticket that I bought. I am still waiting for my refund and it's been 4 months. … Read Full Review

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★☆☆☆☆

“HORRIBLE HORRIBLE HORRIBLE”

Written on: 13/08/2016 by Lawrencevn419 (1 review written)

Terrible customer service! We purchased 5 tickets to and from mexico, on our return flight they bumped us! Normally i would not be so upset however, smart fares bumped us 5 months before our actual flight!! They never once called or sent an email about the change! I had to sit in an airport with my husband and 3 children for hours for our flight!I called them when i returned to the states and they told me that they called 1 time to tell me about the change but i did not answer, (really ppl i… Read Full Review

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Anafilipovic1969's Comment

Written on: 06/10/2016

I couldn't agree more! My husband and I were charged over $900 for our flights. We never got a confirmation email. I called up and asked about our reservation. They told me that our reservation no longer existed and that our tickets had been cancelled. I never thought domestic travelling could turn out like this. The customer service is absolutely disgusting! I hope you have your money back. Nobody deserves to go through this, NOBODY! Our tickets are due to be refunded within the next fortnight.

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★★★☆☆

“Poor customer service”

Written on: 08/06/2016 by Corcoran92 (1 review written)

The ticket buying process was ok but if you need any customer service after the sale, good luck. They hang up on you every time you call and give you bogus email addresses for service. They really suck and don't try to satisfy their customers... Go elsewhere because if you have an issue they won't help… Read Full Review

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★☆☆☆☆

“Ball ticket is what the stewardesses call it, that...”

Written on: 24/04/2016 by ValeryPereira (1 review written)

Ball ticket is what the stewardesses call it, that Smartfare sold me… Read Full Review

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★☆☆☆☆

“WARNING. They cheat and customer service stinks!”

Written on: 14/04/2016 by sabulous (1 review written)

I only went to this site because they claim in their ads "Up to 70% + Extra $15 Off on Flights". Which is a complete lie. I had my flight numbers and dates before I called them and what they came up with was way higher than I had gotten elsewhere. When I told the agent that I was put on hold and then given a price still higher than anyone. After the 4th time on hold I went on the airlines own website, punched in the same information and got a price of $704. for 2 tickets. When the agent came… Read Full Review

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★☆☆☆☆

“cancelled my booking”

Written on: 09/03/2016 by Puckett127 (1 review written)

& days after I booked my flight, I received an e-mail stating that my booking was cancelled. When I called the representative, I was told that the airline that I booked with cancelled the flight. When I asked to book a similar flight, I was given a price that exceeded what I original paid by $200 per ticket. I was told by the manager that they can't do anything better for me, even though I already booked the hotel and un-refundable train tickets. If this company cannot guarantee your booking… Read Full Review

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★★★★☆

“Reviewing Experience with Smartfares.com”

Written on: 24/02/2016 by rjKendall263 (1 review written)

I called went on their web sight but could not find the travel arrangement times I was looking for. So I called their 800 number and talked with a woma from India. She was very pleasant and patient with me even though at times she was hard to understand. We finally found the only seats on any sight for the times we wanted to arrive at our destination and the time we wanted to leave as well. We received multiple confirmation emails from them and the next day a call from a man who spoke in… Read Full Review

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★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 13/02/2016 by Housexb1971 (1 review written)

DO NOT USE THIS COMPANY. (If I could it would be a negative rating) Wow I wish I had all these reviews before I used Smartfares. I had read on review where the guy said that when he fly out he did not have a ticket. I am glad that I read that because I stayed on top of the company to get my flight verification. I had received the conformation numbers but if I went on to the airline website it said that the tickets were not confirmed. When I called the airline they said that I needed to call… Read Full Review

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★☆☆☆☆

“Bad experience buying air tickets throug smartfares ”

Written on: 03/09/2015 by dissapointedflyer (1 review written)

I bought a ticket to Australia since I had to go for my brothers funeral from smartfares. The agent got me this ticket did not warn me of the short wait for the connecting flight from L.A.. When I called the airline to confirm the flight I was told that the wait was not long enough.i called the agency and was told there was plenty of time . And if I had any concerns to buy insurance anyway I did not get any as agent took a long time to give me some. So that night started the journey to… Read Full Review

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★☆☆☆☆

“Not fair”

Written on: 26/08/2015 by ruSheridan424 (1 review written)

Lost a lot of money and ruined our trip by being not helpful in getting Aeroflot to change one leg of our flight . This was due to a flight from Moscow via St petersburg which we were transiting onto tashkent , and did not know we needed a visa. We bought the tickets online and seen no mention of this reQuirement . At the airport in Athens we not allowed to board and on ringing Smart Fairs , who rang Aeroflot , were told all our flights , Back from tashkent ,to moscw , & bangkok where cancelled… Read Full Review

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★☆☆☆☆

“DO NOT TRUST!”

Written on: 12/08/2015 by niBarnes44 (1 review written)

I had a friend that was going to travel to go to Canada and supposedly bought her ticket from these guys using a friends credit card. The Indian lady, her name was Victoria, on the phone had very little to say , kept putting us on hold every time we asked her a question, you would be talking to them then all of a sudden find out that they aren't on the line with you, then they come back 2 minutes later saying sorry I had to put to on hold or transfer your call. The lady told us that we would… Read Full Review

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★★★★☆

“Very easy to use ... excellent prices!!!”

Written on: 11/06/2015 by Tanner370 (1 review written)

Easy to use , change dates, etc. Great prices!!!! Seriously though, can't write a review less than 50 characters........ Won't review in the future… Read Full Review

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★★★★☆

“I love this site especially the coupon. It really...”

Written on: 11/06/2015 by 67Bennett (1 review written)

I love this site especially the coupon. It really worked for me as I'm on a fixed income… Read Full Review

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★★★★★

“Review of SmartFares ”

Written on: 11/06/2015 by 58Hammond (1 review written)

the page you have is so good we find everything so fast every time a buy a flight ticket am look in this page first so thanks again my friend recommended to me so thanks… Read Full Review

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★★★★★

“peloon13”

Written on: 11/06/2015 by DestinyWoodard (1 review written)

It was an easy site and very simple to understand. will recommend to friends and family… Read Full Review

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★★★★☆

“a beginners frustration”

Written on: 11/06/2015 by Abbieu322 (1 review written)

mostly good but the places i was supposed to name address' ect. kept going down to other parts of the needed info before i could finish the required info i was trying to complete… Read Full Review

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★★★★★

“Painless and fast”

Written on: 11/06/2015 by 123Bentley (1 review written)

This was the easiest booking experience I've ever had. Will definitely recommend to all my friends… Read Full Review

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★★★★★

“vacation”

Written on: 11/06/2015 by ArielleCorbett462 (1 review written)

its was easy to do and i am happy no problem to do… Read Full Review

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★★★★★

“Best fare and very easy to use... thank you !!!”

Written on: 11/06/2015 by 315Tierney (1 review written)

Best fare and very easy to use... thank you !!!… Read Full Review

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