written by nonamesorbs on 06/09/2014
we found exact flight numbers dates, etc. on your web site..all the info we needed to book a flight. We telephoned your agent when we found the flights. we gave him all the info right from your web site & the price changed. We told him we would call back in a few minutes. We called back in less that 2 minutes to book the flights thru him...We were told he was not working & went home. A woman said she could help us & she did. However, the price went up even more. We decided not to book thru her. We went back on the web site because she said the price changes every 5 minutes. Well...guess what...the price was the original price we started with & we booked it...The whole experience was not pleasant...caused much more time & effort. We should never have dealt with your agents & done everything ourselves right from the beginning...Things would have gone much more smoothly & taken less time...at least 1 hour less time...Now I have to convince my friend that she will indeed get some sort of ticket after she had made her reservation & paid by credit card...Well we'll wait & see what happens...Hope for the best..
We were booking a multi-city airline ticket from Calgary to Mazatlan to san jose to montreal to calgary...The agent did not know where some of these places were exactly...I am amazed a travel agent does not know basic geography...
As rated by our community of reviewers