Very, very, very disappointed

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Kenshard's review of SmartFares - www.smartfares.com

★☆☆☆☆

“Very, very, very disappointed”

Written on: 21/09/2013 by Kenshard (1 review written)

Disappointed that SmartFares charged $500.00 for the cancellation of a repeat booking of two airline tickets, even though the cancellation was done within less than 12 hours after a double booking was realised.

Clientele return to a vendor primarily for good customer service showing understanding for honest mistakes.

The pricing is good...in fact very good...but felt taken advantage of for honest mistake. So I will not use this medium again or recommend. In fact I will discourage others from using this site.

Customer Service is premium. Improve that area!

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