Written on: 21/09/2013 by Kenshard (1 review written)
Disappointed that SmartFares charged $500.00 for the cancellation of a repeat booking of two airline tickets, even though the cancellation was done within less than 12 hours after a double booking was realised.
Clientele return to a vendor primarily for good customer service showing understanding for honest mistakes.
The pricing is good...in fact very good...but felt taken advantage of for honest mistake. So I will not use this medium again or recommend. In fact I will discourage others from using this site.
Customer Service is premium. Improve that area!
As rated by our community of reviewers
" Terrific experience - best short break we've ever had. " Read More
" As smooth as silk " Read More
Written by Coops1965
" Good holiday company. " Read More
" Great choice of properties - excellent service " Read More
" Very helpful and great service " Read More