Online good/over phone terrible

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cradala's review of SmartFares - www.smartfares.com

★★☆☆☆

“Online good/over phone terrible”

Written on: 26/08/2013 by cradala (1 review written)

Online offered best price available. When we called as suggested by the site not only did we not get a lower price the price was $150 more than the on-line price. When this was pointed out to the rep he said that it was because the on-line price did not include taxes and fees, which it in fact did. When he was told that he still refused to believe it or search farther. Also the site says the speak Spanish and we were told they only spoke English.

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