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No refund as advertised. No response from customer service

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mber's review of SkyScanner www.skyscanner.net

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“No refund as advertised. No response from customer service”

Written on: 22/06/2011 by mber (1 review written)

I reserved 2 rental vehicles in Florida. In the confirmation email from skyscanner, the price for the rentals was higher by 50% than what I had reserved. I cancelled the reservations within 7 days of making them. Also the cancellation was more 48 hours prior to the time I was to pick up the vehicles. According to their refund policy, this should have qualified me for a full refund. Instead, they kept $113 of my money! I sent them polite emails asking for their help. Never got a response. This company is bad news. Stay away!

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Skyscanner's Response to mber's Review

Written on: 10/02/2012

Hi,

Skyscanner are a comparison website that compare hundreds of prices then present these to the user, who then goes on to make their booking directly with the airline/hotel/car rental agency.

As a comparison site - we at Skyscanner are not involved in any transactions. All bookings are made direct with the supplier, hence this issue should be directed to them rather than Skyscanner.

However, we have investigated this issue for you which was made with CarTrawler and have found that refunds were made in line with CarTrawler's cancellation policy (http://www.cartrawler.com/booking-conditions/ ).

We believe this has now been resolved, but please contact CarTrawler directly if you have any further issues.

kind regards

Sam

Skyscanner

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