Extremely Disappointed - Never again

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Guest's review of Sell Off Vacations - www.selloffvacations.com

★☆☆☆☆

“Extremely Disappointed - Never again”

Written on: 01/06/2013

NEVER BOOK WITH SELLOFFVACATIONS--WARNING-- I had called selloffvacations on January 2nd to book a package to El Salvador (all inclusive to leave the next week). Agent Hope was the one assisting me with my booking. I inquired some general information about the destination and it all sounded great to me. I wanted to go ahead with the booking, prior to giving my credit card information the agent requested the expiration dates of our passports. I stated that my boyfriends expired in four years from that day, but that mine was expiring on July 4th of that year. She then responded that we both had valid passports for the trip. THE DAY I ARRIVED AT THE AIRPORT, ON JANUARY 9TH, AT 5:00 IN THE MORNING I WAS DENIED ENTRY ONTO THE FLIGHT BECAUSE MY PASSPORT WAS 6 DAYS SHORT OF BEING ELIGIBLE TO FLY. WE WERE GOING TO HAVE TO PAY OVER 500$ A PERSON TO FLY THE NEXT MORNING AS LONG AS MY PASSPORT WAS RENEWED. BUT THEN THERE WOULD BE NO ONE TO PICK US UP FROM THE AIRPORT TO TAKE US TO THE RESORT WHICH WAS MORE THAN 2 HOURS AWAY. THE AGENT HERSELF EVEN ADMITTED THAT I TOLD HER THE EXACT DATE OF MY PASSPORT EXPIRATION. I trusted a "professional" travel agent to assist me with my booking, if she had been doing her job right she could have informed me that I would either have to renew my passport or pick a different destination. This travel agency did nothing to help us or accommodate their unprofessionalism. They did NOT give us our money back, and did not offer an alternative. We would have been happy with a voucher for a trip later in the year, or we would have even taken someones place with little notice if they decided to cancel their trip. NOTHING WAS DONE. I have been on several vacations all inclusive, I would recommend REDTAG.CA, ITRAVEL2000.COM, OR EVEN BELAIR TRAVEL. I have never dealt with such poor customer service. As a customer they should have handled the situation better knowing that I was misinformed. - NEVER AGAIN

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