Item: Saga Holidays
Rating: 3

Guest's review of Saga Holidays

“Limited view of Burma”

★★★☆☆

written by on 26/11/2013

I went to Burma with Saga at the end of October, there were 8 people in the group , half of whom were very elderly and complained of the heat, food, length of journeys and ealy starts and hotels. This holiday is described as "active" in the brochure and I think Saga should have questioned the oldest couple as to their suitability for such a holiday as they also needed wheelchair assist at the airports. The inability of the older couples did restrict what the remaining members of the group did, as they put pressure on the local guide to return to the hotel some afternoons so they could have a rest before dinner.
I did see a lot of temples and markets as described in the brochure but felt frustrated by not being able to see more of the country. I have emailed SAGA customer relations twice with feedback but they have not responded

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Kathryncarterton's Comment

Written on: 04/08/2014

We had a similar experience with a Saga holiday this year (2014) called "Pousadas of Portugal". We were back at the hotel by 4pm most days (if not before) and our two "full day"option excursions for which we paid extra, terminated at 2.30 and 3.15pm respectively. The evening meal wasn't until 7.30pm so we had 3-4 hours to kill back at the hotel. We couldn't explore alone because they hotels were in remote areas with very little to see around them. For one of our optional trips, we spent more time travelling than actually at the place.

We got the impression that many of the other members of the party had had enough by about 2pm and wanted to go back for a sleep! Everywhere we went we felt rushed, with little free time and an empahsis on getting back on the coach on time. I have taken this up with SAGA and they have said that actually, with these trips out, all you can expect is to see the main highlights and have a lunch and that's it. Well, they don't make that clear when they are taking your money off you, do they?

We are not travelling with SAGA again next year.

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