written by ClairePY on 31/01/2016
We did not have the same experience as some of those below. Our agent was attentive, thorough and polite in arranging our dream trip round the world, including a GAdventures tour in the Galapagos. We've just returned after 14 flights with different airlines and it all went very smoothly with no hiccups, including a broken toe to manage. We didn't even need any paperwork, just the reference number to check in online and select seats. The hotels we booked through STA were all good, well positioned for trips and very comfortable. We particularly liked the Plaza San Francisco in Santiago which let us crash in a vacant room until ours was ready for check in. No complaints at all.
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