Reservation Counter Reviews - www.reservationcounter.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Over Charging Customers”

Written on: 12/09/2017 by Averie400 (1 review written)

They charged me over $200 for a $150 room. I paid them $202 and they paid the Hotel $155 with their credit card and took the remainder in their pocket… Read Full Review

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★☆☆☆☆

“Days Inn Fort Collins Colorado”

Written on: 09/09/2017 by Celiag272 (1 review written)

Called to get my reservation they quoted me 84.87, told them I had a pet nobody said anything except sure we are pet friendly. I got my bill to find out there is an additional charge of 15.00 for the pet. The room was dingy, breakfast was marginal and front desk was rude. Never going to Days Inn again anywhere… Read Full Review

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★☆☆☆☆

“Misrepresentation by Priceline”

Written on: 01/09/2017

I made a hotel reservation through Reservation Counter, which is apparently operated by Priceline. I was under the impression that I am talking to the hotel directly, while if fact I was talking to a third party charging 60% over the price of the hotel itself… Read Full Review

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★☆☆☆☆

“HORRIBLE and FILTHY”

Written on: 23/08/2017 by Quinlan226 (1 review written)

The way this place is "advertised" ---- uuum, NOT!! .... One of the WORST hotels my husband and I have ever been in. The room itself was FILTHY and bugs flying everywhere! Toilet seat was loosened and difficult to sit on. The carpet in our room was "wet" and filthy, especially by the bathroom. The tv screen was so dirty it was hard to 'see', as well as the sticky, dirty, remote! I wouldn't let my dog spend a night in this room/hotel. We were in room 119, and trust me, this place needs the… Read Full Review

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★☆☆☆☆

“Worst Ever!!!”

Written on: 19/08/2017 by Baxter212 (1 review written)

These people misrepresent themselves as the hotel and you are stuck if you need to cancel or change. I would warn that you be careful who you make your reservations with. Call the hotel directly… Read Full Review

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★☆☆☆☆

“I thought I was calling the hotel directly. I had...”

Written on: 12/08/2017

I thought I was calling the hotel directly. I had four reservations to make after the first reservation he mentioned a $12.99 fee... I asked if he was really at the hotel, he said yes, they make all the reservations for the hotel. I further inquired if I call the hotel if they would verify his story and he again said yes. He then made me book each reservation with a different name, my name, my name in reverse, last name as first name etc and the same with my husbands name I found it… Read Full Review

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★☆☆☆☆

“Bed bugs 07”

Written on: 10/08/2017

Checked in on Wednesday went to go to bed, hooked up phone. It hadn't been vacuumed under night stand since it was built. That worried me! Felt something during night but wasn't concerned, just tired. Went in bathroom black mould behind toilet, tub cracked. Ceiling fan looked like it was burnt. Second morning, my daughter called me to her room and the manager was there. She was discussing what was on the sheet. She told her it was lint. Then my daughter told her she never saw crawling lint. the… Read Full Review

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★☆☆☆☆

“Horrible place”

Written on: 07/08/2017 by BeckyKraich (1 review written)

I would suggest everyone to stay away from this place. It is the biggest racket ever. Couldn't keep our reservation and they wouldn't refund our money back… Read Full Review

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★☆☆☆☆

“beware!!!!!!!”

Written on: 25/07/2017 by bonniek (1 review written)

This hotel/suites is lousy with Bedbugs. They are aware of the problem and admitted it and they certainly don't care.. Do your self and your family a favor don't stay here. Dirty and bug infested. Woke up at 4:30 and my granddaughter had a bug on her. Disusting.!!!!!!!!!… Read Full Review

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★☆☆☆☆

“dirty change rooms”

Written on: 25/06/2017 by klauspeter (1 review written)

dirty change rooms, sauna not working, hot tub not working, pool cold and knight shift staff is like a tree toad… Read Full Review

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★☆☆☆☆

“Sold out my reservation”

Written on: 23/06/2017 by LauraVaughan (1 review written)

I made a reservation weeks in advance so I could stay after a U2 concert. They called me at 5:30pm that day, telling me there were "maintenance issues" and that my reservation had been cancelled. This seems convenient given the huge crowd of people descending on the city that night and high demands on rooms - all other reasonably priced hotels in the area were sold out. Bottom line: don't trust this hotel's reservation/confirmation if you plan to stay in Louisville when there's a large-scale… Read Full Review

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★☆☆☆☆

“Got half booked ”

Written on: 07/06/2017 by kjMorales24 (1 review written)

Tried to book two rooms. Proceeded through one booking, got it, was charged on my card. Popup box said the other room was not available. I called within five minutes and was told the second room would cost more. I told them to cancel and was charged the $12.99 fee for cancellation. I would not have had to cancel if they were honest about the second room not being available. Don't use this service… Read Full Review

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★☆☆☆☆

“BEWARE - BOGUS COMPANY”

Written on: 26/05/2017 by 156Coughlin (1 review written)

This company is absolutely BOGUS. DO NOT USE!! This is your warning. You think you are contacting the hotel directly but you are contacting a third party who charges you to book through another agency and doesn't uphold their end of the cancellation policy. I repeat DO NOT USE this company. The hotel doesn't even recognize this company. Their records show you are booking through booking.com or another agency… Read Full Review

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★☆☆☆☆

“DEPLORABLE conditions”

Written on: 23/05/2017

Disgustingly dirty hotel room with roaches and bed bugs. Have pictures to prove it. 3 out of 4 of us were bitten by bugs. Mold, dirt, thin walls, clogged toilets in main reception area. Problems with shuttle. Dishonest and rude staff. NEVER stay in this disgusting hotel. Unfortunately we had no choice but to stay as we didn't have a car to leave and we were meeting others to travel on a cruise. Planning on contacting the Board of Health to shut this place down!… Read Full Review

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★☆☆☆☆

“Will never make a reservation or stay Motel 6 Lake...”

Written on: 23/05/2017 by Aliyahn14 (1 review written)

Called to cancel reservation was told it was cancelled and a week later was charged for room very dishonest people… Read Full Review

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★☆☆☆☆

“Most Dishonest Company I've Dealt With This Year”

Written on: 23/05/2017 by cdwagner (1 review written)

Called this company because the website led me to believe that I was calling the Hampton Inn. The recorded greeting said "reservation counter". I asked the agent to look up my Hilton Honors number. Instead of telling me that I was not talking to a Hilton agent he continued to allow me to think that I was talking to a Hilton employee. I asked for the price of a room. I then asked for the member price. Again, he never bothered to tell me that I was not talking to a Hilton employee or that… Read Full Review

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★☆☆☆☆

“Booked a room and cancelled in 5 minutes charged $12.99”

Written on: 10/05/2017 by Falloncq31 (1 review written)

Booked a room. When confirmation was emailed; discovered hotel was under renovation. Also $62.00 was added to quoted price. Called back immediately and cancelled reservation. Credit card amount was refunded minus $12.99. We were informed that remaining refund would take about 10 business days… Read Full Review

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★☆☆☆☆

“The worst experience I have ever had with a reservation!!”

Written on: 01/05/2017 by gmDowling372 (1 review written)

I booked several nights at a Ramada Inn through ReservationCounter.com. I got word that the Ramada would be closing for three days for maintenance toward the end of my stay, so I had to cancel one night. They told me to be sure and tell the booking company that I was due a full refund since this was not my decision since they would be closed. When I called ReservationCounter, I was told that to cancel my $99 room for one night I would be charged $400. I said that was ridulous for a $99 room… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 26/04/2017 by Tuckerdg374 (1 review written)

Very misleading....Website says free cancellation but was charged a $12.99 service fee… Read Full Review

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★☆☆☆☆

“Totally dishonest”

Written on: 24/04/2017 by 192White (1 review written)

Booked thru them a Comfort Inn hotel without realizing I wasn't going through the actual hotel. They stated reservation was fully refundable if cancelled by the day before arrival-August 10, 2017. The next day I cancelled since plans have changed-April, 17, 2017. I noticed a $12.99 fee on my credit card. Called them and they said that was a Booking Fee. Nobody mentioned a Booking fee when I spoke to and booked thru them. They said their cancellation policy stated the fee would not be… Read Full Review

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