Reservation Counter Reviews - www.reservationcounter.com

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Latest Reviews

★☆☆☆☆

“Beware cancellable rates.”

Written on: 19/11/2014

I was receiving my first chemotherapy infusion so we wanted to book a room near the hospital in case we needed to stay. We booked 2 nights at Extended Stay - Stadium Blvd. in Columbia, MO. It was important that we be able to cancel if we didn't need it so we paid extra for a room that allowed us to do that. When my husband tried to cancel one hour before the deadline. He had relay his story to two different agents at two different numbers and it wasn't until he threatened to do a chargeback… Read Full Review

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★☆☆☆☆

“Never use this service again!”

Written on: 16/11/2014

Made a reservation for Holiday Inn Express. Couldn't earn points toward my rewards nor use my AAA rate. Agent told me this rate is as good as any....WRONG!!! ALOT HIGHER THAN EVEN REGULAR HOLIDAY INN EXPRESS RATE. My advise, NEVER BOOK THROUGH A THIRD PARTY, ALWAYS STRAIGHT WITH THE HOTEL YOU ARE STAYING!… Read Full Review

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★☆☆☆☆

“HIGH cancellation fees!!”

Written on: 25/10/2014 by 1980Ross (1 review written)

WATCH OUT - read the small print. I ACCIDENTALLY booked a room using Reservation Counter because they make their URL address look just like HILTON. I realized this immediately after booking so I cancelled the reservation within minutes of booking it. They charged me one night's room ($156) for canceling the SAME DAY! They said it's their cancellation policy which is printed on the reservation but not something you'd expect. I called them but all they would say was "it's our policy". These… Read Full Review

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★☆☆☆☆

“Awful Experience ”

Written on: 25/10/2014 by Stokes305 (1 review written)

On the road I called reservations for a Holiday Inn Express.The person I began to speak with was difficult to understand as well as understanding me (language problem). He also had no idea of the Holiday Inn I was inquiring about nor the address of it. However he told me he managed all of the chains hotels leading me to think he was management. Wrong,unfortunately I went through with his requests for info. I asked about just holding the 2 rooms so we could pay separate, well he told me there… Read Full Review

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★☆☆☆☆

“Zero Stars - Charged for Hotel Room that Didn't Exist”

Written on: 22/10/2014

HORRIBLE! Booked and pre-paid for a hotel room a month in advance because I knew that rooms would be in demand. I arrived a hotel in afternoon with my daughter after an exhausting day of travel. We working looking forward to getting dinner and going to bed early because we were getting up at 3:00 am next morning so my daughter for my daughter to run in that city's marathon. Hotel said they did not have my reservation and had no vacancies. Reservation Counter service department gave the… Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER SERVICE”

Written on: 07/10/2014 by 45McLeod (1 review written)

I called the number and was lied to you. Then when I made my cancellation request, I was told that it would be up to 7 days for a return of my money. If they can take my money in 3 hours, then why does it take up to 7 days to return it… Read Full Review

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★☆☆☆☆

“Reservation Counter (Deceptive) horrible service ”

Written on: 25/09/2014 by Larry1951 (1 review written)

Sent this latest correspondence today, Thursday, September 25, 2014 after repeated attempts to resolve an issue. Spoke with numerous people (probably fake names)who all promised me to have the matter resolved. Guess what, never happened. I have never been so frustrated. Sent to Reservation Counter: Thursday, September 25, 2014 I just wanted to let your company know that in no way will I ever use your services again. I have been trying to correct an issue with my reservation since the… Read Full Review

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★☆☆☆☆

“Not who I thought I was booking with”

Written on: 24/09/2014

I was on the Hoiday Inn website and booked a room, but when it was paid for, the reservation was thru ReservationCounter and it was for the wrong hotel. I did not try to change the hotel, because it was nearby the other, and had slightly better reviews. I encountered no problems at the hotel - it actually was a very nice stay - and hope that the c/c charge will be okay when it shows up on my card. The hotel clerk told me that her reservation had gotten hijacked like this once, and her… Read Full Review

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★★☆☆☆

“Not connected to the major hotel websites!”

Written on: 22/09/2014 by Ashbypr63 (1 review written)

I made reservations for colleagues and this looked like it was the home link to the major hotel chains (Hampton Inn, etc). It is NOT!!!! The hotel did NOT have their reservation! They did honor it - luckily had rooms and were very nice about it. Be cautious! This could have been bad!… Read Full Review

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★☆☆☆☆

“Dishonest Representation”

Written on: 20/09/2014 by Sophie1967 (1 review written)

I booked a hotel room at the Acclaim Hotel at the Calgary Airport. Thought I was booking directly with the hotel online but it was actually a company called Reservation Counter. There were 2 room options, with parking or without parking. I chose with parking. When I got to the hotel they told me that they do not chArge for overnight parking and that charge is for long term parking. I called Reservation Counter immediately but they refused to issue the refund for parking. I ended up paying… Read Full Review

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★☆☆☆☆

“BEWARE! NEVER AGAIN”

Written on: 08/09/2014

Went to book a room with a Hilton Inn. This company claimed they were Hilton's reservation department. When a Hilton wasn't available he offered a Ramada and claimed he did all the bookings for the Dayton, Ohio area. As I'm giving him my information I read online what a terrible hotel the Ramada was and told him NOT to book it; however by that time he had my credit card information and did it anyway. Got the reservation and it said SMOKING room, which I distinctly told him I wanted… Read Full Review

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Kipflea's Comment

Written on: 21/09/2014

Did you actually receive your money back? I had a very similar situation. I was never told that I was being charged now for a booking in six months nor was I told that the reservation was non-refundable. I called and they said they would cancel and return my money in 5-7 days.

Both the original agent and the second agent were very nice but why should I believe that second agent when the first agent was not forthcoming!

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★☆☆☆☆

“Be careful. They are not what they advertise...”

Written on: 08/09/2014 by 1970Kennedy (1 review written)

Be careful. They are not what they advertise themselves to be, and they will not follow through through on their "low price guarantee." And when you try to register a complaint, they will give you a runaround and eventually hang up on you. They somehow highjack your internet search for a specific hotel site allowing you to think you are booking directly with the hotel when you are not… Read Full Review

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★★★☆☆

“Scary Reviews Scared Me”

Written on: 04/09/2014 by ohioengineer (1 review written)

I consider myself pretty internet savvy, but I have to admit that Reservation Counter (RC)got me too. I was in a hurry and thought I was in the Hilton web site, but instead I was in RC. It was only several days later when I went to the Hilton website(the real site this time) to confirm my reservations and found nothing, that I became suspicious. After a little research I discovered what had happened. But not to worry right? I had used third party travel sites like Expedia before without… Read Full Review

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★☆☆☆☆

“STAY FAR AWAY FROM THIS COMPANY!”

Written on: 31/08/2014 by Dannygw1 (1 review written)

Was In Florida leaving my resort after a week 22 Aug 14 and wanted to stay a few more days in Florida so I went on-line to Hotels at Ft lauderdale and found this hotel that was offering a great deal so I booked 3 nights at 1:00P.M I went to look at the hotel and liked it so I decided to look on my debit card account on-line and there were additional $70.00 more than what I was quoted so I called back and explained to the clerk at Reservation Counter that I was over-charged $70.00 he said no… Read Full Review

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★☆☆☆☆

“Unreliable”

Written on: 19/07/2014 by Anastasiaanaloni (1 review written)

As many others have said in their reviews, I thought I was booking through the hotel when I paid online. I paid in full for 3 rooms in February, for reservations in June. When it got to June, the hotel only had a record of 2 rooms that I paid for. I ended up having to pay for the third room out of my pocket (which means I paid twice-double!- for that room.) I went and spoke with/argued with the hotel manager, and after much investigating, he could not help me. So now I begin the process… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 03/07/2014 by Odin371 (1 review written)

I would not recommend this website. First off, the website I was directed to was set up to look like I was booking through the actual hotel, not a 3rd party. This was very misleading and sneaky. I had to cancel a reservation within the time designated for a hotel in Anaheim, CA. Not only did they charge my credit card for the full amount but then they only credited back a partial amount… Read Full Review

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★☆☆☆☆

“THIS IS A RIPOFF!!!”

Written on: 30/06/2014 by drustjr (1 review written)

Called to make reservations at Gaylord Opryland. They said they worked for the hotel. took my money over the phone. Went to check in and was told I didn't have a reservation!! For two days there was no reservation there....still no reservation several days later. Have called and spoken to SEVEN people at Reservation Counter....they keep saying that the Gaylord has credited my account....BS!!! They never had a reservation through them. Said I should have a refund in 1 to 7 business days. At… Read Full Review

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★☆☆☆☆

“No reservation!”

Written on: 24/06/2014 by TurnerPerez91 (1 review written)

Thought I was making my reservation through Marriott. There was no reservation made even with my confirmation number and $323.00 debited from my account! I'm hoping to get my refund, we shall see???? Do NOT use this company or whatever it is! ZERO STARS!!!!!!… Read Full Review

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★☆☆☆☆

“Zero Stars”

Written on: 19/06/2014

If I cold give zero stars I would. They took my money but never even made a reservation. Waiting to hear back from them and my credit card. In the meantime-I've filed a complaint with just about everyone you can!… Read Full Review

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★☆☆☆☆

“Painful experience all the way”

Written on: 18/06/2014 by Terrence244 (1 review written)

I told them I wanted to stay at Residence Inn. After being on the phone for 15 minutes to make a simple reservation, at end of call he conveys he has me booked for the Holiday Inn next door. What?? Then I called two days before check-in to cancel the 2nd night. They had to cancel whole reservation and rebook. No problem, however, the rebooking cost $170 for 1 nt...it was $140 per nt for 2 nights? She said they didn't have the room I wanted...they just cancelled my reservation and were… Read Full Review

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