Reservation Counter Reviews - www.reservationcounter.com

Click here if this is your business
★☆☆☆☆
1.3 / 5
136
9% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Reservation Counter - www.reservationcounter.com - Ask a question now

Media Gallery for Reservation Counter - www.reservationcounter.com

Reservation Counter - www.reservationcounter.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“NEVER USE THIS SITE HORRIBLE!!!!!!!!!!!!”

Written on: 13/06/2015 by DesiraeYork373 (1 review written)

Made a reservation with what I was told was a hampton inn rep. But turned out to be these fools. Asked for the discounted group rate for the association my family and I where traveling for, but was informed it was not available. But at checkin the clerk stated they would honor the group rate. Then 2 days later when I checked my account not only had the reservation counter charged me about $150.00 but the hotel had also billed me another $94+\-. Of course I called the reservation line that I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I booked a room at a hotel in Michigan. The picture...”

Written on: 29/05/2015 by pjGorman465 (1 review written)

I booked a room at a hotel in Michigan. The picture did not look anything like the run down hotel I found myself with. I cancelled my reservation and talked to the owner of Victory Inn. He told me reservationcounter.com did not give him my money until I used it and told me he would charge me for ONE day for my cancellation. However, even though reservationcounter.com has told me twice they would refund me $140 they have NOT. Does anyone know how to get their address so I can file suit. I am… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“All Prepaid”

Written on: 27/05/2015 by Leblanc344 (1 review written)

All reservations are prepaid with one night penalty. Not clearly noted. No changes. We made an error on a date two weeks out. Called 10 minutes later - Would not change without 1 night penalty. Rate was no better then elsewhere. Avoid this site… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misrepresentation”

Written on: 15/05/2015 by quiltinghen (1 review written)

Made reservation through this site believing it was hotel.)(it was not I made a reservation for 3 weeks in future. My credit card was charge immediately. I was not informed company would be doing this. When calling to inquire on this matter, I had "customer service Person" in Central America, who didn't know corporate address and preceded to inform me I was told charge would occur immediately. She could not resolve or make a decision, understand or speak English clearly. HIRE US CITIZENS!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DO NOT USE THIS SITE! It LOOKS like youre booking...”

Written on: 25/04/2015 by TrprGore (1 review written)

I am a FREQUENT traveler, over 70 nights per year. Typically, there are 6 other people in my work group who travel together. Occasionally, plans change and I need to check out early. This happened on this trip when the person we were to meet with became ill. When we checked out and were driving, I realized the hotel had not given me a receipt. I called and spoke to the same woman who checked me out. I asked her to provide a receipt as this was a business trip. She informed me that the web… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Incompetent & unethical service!”

Written on: 20/04/2015 by TomRattmann (1 review written)

I will never use Expedia's services again for anything. As a frequent business traveler, I recently booked a hotel room four nights in advance. The site gave the illusion that it was actually run by the hotel chain. My reservation was prepaid. When I arrived at the hotel, I learned that no reservation had been made under my name, but fortunately the hotel had rooms available. The hotel's rate was 15% less than the rate I had been charged. I called to complain and try to cancel, but was… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not ever do business with this company”

Written on: 02/04/2015 by jtLong184 (1 review written)

I made a hotel reservation through this company. They misrepresent themselves as actually being the hotel agent, both on the internet and on the phone. I had to make a change in my reservation. They did not cancel one room night, nor inform the hotel. They did not cancel the CC charge for that night. Then, without disclosure, charged me nearly double for a second night in the same room. They are totally uncooperative, and are impossible to contact in real time. Do not ever do business with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misleading Rip off”

Written on: 27/03/2015

This service displays incorrect hotel brands and conditions. Hotel I reserved looked good and was represented as a name brand hotel when in fact it was a flea bag, off brand hotel in disrepair. Upon arriving at hotel I called and cancelled reservation and even though it was after cancellation period I was assured via phone and email my credit card would be credited the full amount. I have tried to resolve to no avail. They say their person made no mistake. They obviously did not listen to their… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“No Problems”

Written on: 24/03/2015 by mikeysnoni (1 review written)

Booked our hotel online through Reservations Counter and had no problems at all. Called them once before we left and got good customer service on the phone. The hotel had our reservations, all paid in advance and no problems whatsoever. The only reason I didn't give them five stars is that they are deceptive in making people think they are on the hotel's website when in fact they are not, but I don't regret using the service because it all went very smoothly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Poor & misleading service”

Written on: 19/03/2015 by paMcCracken348 (1 review written)

I googled a "Knights Inn" and this came up. I thought that I was reserving through the central reservation centre for the Knight's Inn Hotels. They quoted me $74 a night, which I assumed would be charged when I got there. However, they not only immediately charged my card, but charged $98 instead of the $74 promised! When I called, they said they'd quoted US dollars. Really? I'm a Canadian calling to book a Canadian hotel and they charge me USD and don't bother to inform me? They're… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No reservation made”

Written on: 19/03/2015 by AlbertoTucker127 (1 review written)

Got to the hotel and reservation as promised was not there despite confirmation number. Charge appeared at another hotel 1000 miles away on my credit card. Different city, state, and hotel name than on the itinerary… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Government Employees DO NOT USE”

Written on: 10/03/2015 by MarkSov (1 review written)

As a government employee, I am required to submit an expense report for lodging that breaks out the daily rate, hotel tax and local tax. After 17-days stay and $2,400 I asked for this documentation. the peoploe I dealt with patently refused to do so and were arrogant, condescending and supremely dismissive. I will make it my life's work to have reservation counter.com banned for use by government employees… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible experience which cost me $$$$”

Written on: 25/02/2015 by Milon323 (1 review written)

The gentleman who helped me "try" to make a hotel reservation was incompetent and made the reservation for the wrong month. By the time (over an hour of my valuable time) he rectified his mistake the cost of the hotel room went up dramatically. Even the supervisor would not do anything to resolve the situation. Had he not made this mistake the room would of been booked (a stay of 10 nights) at the rate he originally quoted me instead it went up by over $42 per night costing me close to $500… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hotel searcher beware !!!!!!!!!!! sub for EXPEDIA ”

Written on: 24/02/2015 by Anastasiab28 (1 review written)

I was looking for a pet friendly hotel/called what I thought was the hotel firm/the customer service rep made me believe I was speaking with a rep from the hotel NOT a consolidator firm/ he made me wait for a confirmation on a pet friendly room/all confirmed $59. total and he needed my CC to hold the room. I asked for a confirmation email/3 days later/no email/I called Hotel firm/ they did make a res. but no documentation for the dog/none of my info except my first name appeared/the hotel said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“RUN AWAY”

Written on: 22/02/2015 by NSail (1 review written)

RUN as fast as you can away from this company!! A friend and I were stuck in Vegas - plane cancellation. I thought I was calling the Tropicana, but it turned out to be reservationcounter. The Tropicana rates were elevated (a holiday), but the woman offered to get me a hotel more in my price range. She put me on hold on and off for a half hour, but the call got dropped. Since we were well into the reservation process (had already given my credit card), I called back. The new representative did… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use this company”

Written on: 16/02/2015 by 170Riley (1 review written)

My wife booked a hotel with this company at a Hilton Hotel for Valentine's Day. We received a confirming email, and they billed me $180 for the room. We drove two hours to get there, only to find that no reservations had been made. The hotel had no record of us at all. Nor did they have a room; they were all booked up. We drove two hours to get home. Great Valentine's Day. I tried reaching ReservationCounter.com by phone, only to discover that their phone system had no people answering the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Reservation Counter is the worst!!!!”

Written on: 09/02/2015 by Dwells3 (1 review written)

I tried to make reservation at a Hilton. They were booked so they recommended a different hotel and booked it. The agent got my e-mail wrong so I never received my confirmation. The Hotel was a flea bag hotel with HORRIBLE reviews, so I spent the next two days trying to get someone to cancel the reservations. I finally got someone who could find the reservation and they cancelled them. Then I got my credit card bill. They billed me for three rooms, when I only booked two and only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Forced to Pay for a Room Then Forbidden to Use It”

Written on: 13/01/2015 by gatraveller (1 review written)

The online system at reservationcounter let me "cancel" my hotel because I was too sick to travel. After I cancelled, it said my credit card had already been charged because it was too late to cancel. I called Reservation Counter customer service, and they confirmed the online system should not have let me cancel because it was too late. I said fine, and asked them to undo my cancellation so that another family member could use the room. After a long hold they informed me that I could not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“No reservation on arrival”

Written on: 28/12/2014 by Sanbol (1 review written)

I arrived with my family at 9pm tired and weary just to fine no reservations had been made. I booked this room end of October 2014 and the money had been taken from my account. Fortunately the hotel had a vacancy just 2 days before Christmas. Never ever again. I am still trying to find out who is accountable… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Horrible experience”

Written on: 26/11/2014 by 383Potter (1 review written)

I paid extra for 2 queen beds, however when I got to the hotel they advised me that I paid for "whatever is available". When I told her I paid extra 2 queen beds she looked at my reservation that I had printed and sure enough, it said "standard room" and did not indicate that I had paid for 2 queen beds. Again, I paid more for 2 beds and did not get that. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview