Reservation Counter Reviews - www.reservationcounter.com

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Latest Reviews

★☆☆☆☆

“dirty change rooms”

Written on: 25/06/2017 by klauspeter (1 review written)

dirty change rooms, sauna not working, hot tub not working, pool cold and knight shift staff is like a tree toad… Read Full Review

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★☆☆☆☆

“Sold out my reservation”

Written on: 23/06/2017 by LauraVaughan (1 review written)

I made a reservation weeks in advance so I could stay after a U2 concert. They called me at 5:30pm that day, telling me there were "maintenance issues" and that my reservation had been cancelled. This seems convenient given the huge crowd of people descending on the city that night and high demands on rooms - all other reasonably priced hotels in the area were sold out. Bottom line: don't trust this hotel's reservation/confirmation if you plan to stay in Louisville when there's a large-scale… Read Full Review

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★☆☆☆☆

“Got half booked ”

Written on: 07/06/2017 by kjMorales24 (1 review written)

Tried to book two rooms. Proceeded through one booking, got it, was charged on my card. Popup box said the other room was not available. I called within five minutes and was told the second room would cost more. I told them to cancel and was charged the $12.99 fee for cancellation. I would not have had to cancel if they were honest about the second room not being available. Don't use this service… Read Full Review

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★☆☆☆☆

“BEWARE - BOGUS COMPANY”

Written on: 26/05/2017 by 156Coughlin (1 review written)

This company is absolutely BOGUS. DO NOT USE!! This is your warning. You think you are contacting the hotel directly but you are contacting a third party who charges you to book through another agency and doesn't uphold their end of the cancellation policy. I repeat DO NOT USE this company. The hotel doesn't even recognize this company. Their records show you are booking through booking.com or another agency… Read Full Review

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★☆☆☆☆

“DEPLORABLE conditions”

Written on: 23/05/2017

Disgustingly dirty hotel room with roaches and bed bugs. Have pictures to prove it. 3 out of 4 of us were bitten by bugs. Mold, dirt, thin walls, clogged toilets in main reception area. Problems with shuttle. Dishonest and rude staff. NEVER stay in this disgusting hotel. Unfortunately we had no choice but to stay as we didn't have a car to leave and we were meeting others to travel on a cruise. Planning on contacting the Board of Health to shut this place down!… Read Full Review

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★☆☆☆☆

“Will never make a reservation or stay Motel 6 Lake...”

Written on: 23/05/2017 by Aliyahn14 (1 review written)

Called to cancel reservation was told it was cancelled and a week later was charged for room very dishonest people… Read Full Review

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★☆☆☆☆

“Most Dishonest Company I've Dealt With This Year”

Written on: 23/05/2017 by cdwagner (1 review written)

Called this company because the website led me to believe that I was calling the Hampton Inn. The recorded greeting said "reservation counter". I asked the agent to look up my Hilton Honors number. Instead of telling me that I was not talking to a Hilton agent he continued to allow me to think that I was talking to a Hilton employee. I asked for the price of a room. I then asked for the member price. Again, he never bothered to tell me that I was not talking to a Hilton employee or that… Read Full Review

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★☆☆☆☆

“Booked a room and cancelled in 5 minutes charged $12.99”

Written on: 10/05/2017 by Falloncq31 (1 review written)

Booked a room. When confirmation was emailed; discovered hotel was under renovation. Also $62.00 was added to quoted price. Called back immediately and cancelled reservation. Credit card amount was refunded minus $12.99. We were informed that remaining refund would take about 10 business days… Read Full Review

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★☆☆☆☆

“The worst experience I have ever had with a reservation!!”

Written on: 01/05/2017 by gmDowling372 (1 review written)

I booked several nights at a Ramada Inn through ReservationCounter.com. I got word that the Ramada would be closing for three days for maintenance toward the end of my stay, so I had to cancel one night. They told me to be sure and tell the booking company that I was due a full refund since this was not my decision since they would be closed. When I called ReservationCounter, I was told that to cancel my $99 room for one night I would be charged $400. I said that was ridulous for a $99 room… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 26/04/2017 by Tuckerdg374 (1 review written)

Very misleading....Website says free cancellation but was charged a $12.99 service fee… Read Full Review

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★☆☆☆☆

“Totally dishonest”

Written on: 24/04/2017 by 192White (1 review written)

Booked thru them a Comfort Inn hotel without realizing I wasn't going through the actual hotel. They stated reservation was fully refundable if cancelled by the day before arrival-August 10, 2017. The next day I cancelled since plans have changed-April, 17, 2017. I noticed a $12.99 fee on my credit card. Called them and they said that was a Booking Fee. Nobody mentioned a Booking fee when I spoke to and booked thru them. They said their cancellation policy stated the fee would not be… Read Full Review

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★☆☆☆☆

“Under handed”

Written on: 24/04/2017 by GermanWagner (1 review written)

I book my room through booking.com was told I could pay at hotel ask about my check in time I said between 6-8 and I arrived at 8 and was told my credit card was declined but I hadn't paid for anything no credit card info was required to be but when I arrived I was told my room had been cancelled but normal cancellation is at 10 so why was my room cancelled was total because they worry full.....poor management...was offered another room after I kept asking question but just told they were full… Read Full Review

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★☆☆☆☆

“FAKE ASS COMPANY!”

Written on: 20/04/2017 by rudeawakening (1 review written)

$740.... What a bunch of loosers that obviously arnt worth ish they are living off everyones hard earned money!!! Not cool dont talk to these people they are full of ish laughing at me when i called back to confrount them!! Im filing a police report and i hope they get shut down and ripped away from their families!!! File police reports and help get this company shut down im also reporting this site to google!!… Read Full Review

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★☆☆☆☆

“False Advertisement”

Written on: 06/04/2017 by Coffey61 (1 review written)

I call this thinking I was getting the reservation desk for Holiday Inn. Some foreign person who was difficult to understand handled my reservation. The next day I had to cancel and was dumbfounded that they kept my 140 dollars. I did not understand there was not a refund for cancellation because this has never happened when booking with a hotel. Do not use these services. You think you are dealing with the hotel but you are not and they keep your money. What a moneymaking operation they… Read Full Review

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★☆☆☆☆

“Liar and Deceitful”

Written on: 03/04/2017 by Conrad209 (1 review written)

They claim to be at the hotel making the reservation when they are not. Make promises that the actual hotel knows nothing about. They lie and have no idea what they are talking about! Do your research, call the hotel direct and do not use reservation counter… Read Full Review

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★☆☆☆☆

“Deceptive”

Written on: 16/03/2017 by Copeland35 (1 review written)

Booked the reservation believing it was the Westin Galleria in Houston. Upon receiving my receipt from organization I noticed a Tax Recovery charge and service fee of $98.70. Because I completed a tax exempt form upon arriving at the hotel I had questions… Read Full Review

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★☆☆☆☆

“Lied to me”

Written on: 11/03/2017 by DestinyCurtis (1 review written)

I was told there was no discount for A.A.R.P available ,but I looked on the A.A. R. P. website and got a room for 30.00 less, when I called to canc they still charged 8.00 and then said they cannot offer discounts, they told me the day before they could.I would never use the site again, big liars… Read Full Review

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★☆☆☆☆

“Unethical representation of hotel site”

Written on: 11/03/2017 by danl48 (1 review written)

Looked very much like hotel site - name is misleading, full room cost booked and non-refundable. Part of Expedia booking system. Legit company with replicated site of hotel. Lots of time on hold, but they are slightly to the good side of the law, so I will get my stay but I could have saved money booking directly, so they are not the lowest price. Be aware, and beware… Read Full Review

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★☆☆☆☆

“DO NOT BOOK RESERVATION”

Written on: 10/03/2017

Very deceptive company!I thought I was booking a reservations through the hotel website. They make their websites look like the hotel's website. Also they charge you upfront for the entire stay. Also the room reservation was supposed to be "refundable"but when you get the confirmation it states it will charge you for one night room/tax and the rest will be refunded. Horrible! Horrible!… Read Full Review

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★☆☆☆☆

“Deceptive FREE cancellations”

Written on: 09/03/2017 by experiencereviews (1 review written)

Their "cancellation policy" is deceptive. You can cancel "free of charge" up until the cancellation window. Cancellations or changes made after 3:00 PM on the first night of stay are subject to a 1 Night Room & Tax penalty. The $12.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees. However when I made the reservations almost 2 weeks early and tried to cancel on the same they I made the reservation, I was told they were going to hold… Read Full Review

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