Reservation Counter Reviews - www.reservationcounter.com

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Deceptive”

Written on: 16/03/2017 by Copeland35 (1 review written)

Booked the reservation believing it was the Westin Galleria in Houston. Upon receiving my receipt from organization I noticed a Tax Recovery charge and service fee of $98.70. Because I completed a tax exempt form upon arriving at the hotel I had questions… Read Full Review

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★☆☆☆☆

“Lied to me”

Written on: 11/03/2017 by DestinyCurtis (1 review written)

I was told there was no discount for A.A.R.P available ,but I looked on the A.A. R. P. website and got a room for 30.00 less, when I called to canc they still charged 8.00 and then said they cannot offer discounts, they told me the day before they could.I would never use the site again, big liars… Read Full Review

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★☆☆☆☆

“Unethical representation of hotel site”

Written on: 11/03/2017 by danl48 (1 review written)

Looked very much like hotel site - name is misleading, full room cost booked and non-refundable. Part of Expedia booking system. Legit company with replicated site of hotel. Lots of time on hold, but they are slightly to the good side of the law, so I will get my stay but I could have saved money booking directly, so they are not the lowest price. Be aware, and beware… Read Full Review

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★☆☆☆☆

“DO NOT BOOK RESERVATION”

Written on: 10/03/2017

Very deceptive company!I thought I was booking a reservations through the hotel website. They make their websites look like the hotel's website. Also they charge you upfront for the entire stay. Also the room reservation was supposed to be "refundable"but when you get the confirmation it states it will charge you for one night room/tax and the rest will be refunded. Horrible! Horrible!… Read Full Review

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★☆☆☆☆

“Deceptive FREE cancellations”

Written on: 09/03/2017 by experiencereviews (1 review written)

Their "cancellation policy" is deceptive. You can cancel "free of charge" up until the cancellation window. Cancellations or changes made after 3:00 PM on the first night of stay are subject to a 1 Night Room & Tax penalty. The $12.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees. However when I made the reservations almost 2 weeks early and tried to cancel on the same they I made the reservation, I was told they were going to hold… Read Full Review

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★☆☆☆☆

“These guys are the worst. They buy adds at the top of...”

Written on: 07/03/2017 by Kenny364 (1 review written)

These guys are the worst. They buy adds at the top of the page and when you click on their link, their pages looks like the hotel you are looking to book with including copying the hotel's brand etc.. They make great efforts to hide the fact they are not the actual hotel reservation system. They add a bunch of fees and won't let you cancel the reservation. You must avoid them… Read Full Review

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★☆☆☆☆

“Misleading & Expensive”

Written on: 06/03/2017 by qsKrause88 (1 review written)

I Googled the hotel I wanted then called this site that appeared to be the hotels. I made reservations and was told I had till the day before my stay to cancel. I specifically asked if there was any cancellation fees. I was told NONE. After finding the price a lot less at another online site, I called back 20 minutes later to cancel. I was told it would cost me $7.99 to cover their fee. When I said I had asked and was never told this, he told me it is stated on the e-mailed confirmation… Read Full Review

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★☆☆☆☆

“Dishonest, hang up ASAP”

Written on: 27/02/2017 by jcorty123 (1 review written)

I thought I was booking a room with Hilton...Website and agent led me along, told me I'd get my corp discount at the hotel....Nope, charged double what it should have cost. You can't cancel either and they don't care. HILTON if your listening ax these guys from doing business with you. I called Hilton and hope they can help but I'm not holding my breath. This company is a rip off! … Read Full Review

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★☆☆☆☆

“Beware making hotel reservations”

Written on: 20/02/2017 by Pollard375 (1 review written)

This is a 3rd party booking reservation company. Charge you a service fee of $7.00+ which is non refundable. The Refund to your credit card may take a few days also… Read Full Review

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★☆☆☆☆

“Awful, just awful, booking company”

Written on: 12/02/2017

Had no idea this was a 3rd party booking service. Fee was higher than expected, plus it took 2 days and 5 phone calls between this terrible company and the hotel to get the room actually confirmed. Absolutely awful company and service. Should be ZERO stars… Read Full Review

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★☆☆☆☆

“total rip off”

Written on: 08/02/2017 by tmSpence219 (1 review written)

Made reservation thinking it was hotel. called back 1 hour later to cancel they said it was cancelled then charged me 250.00 and won't refund!! Should not be allowed to be in business. They are more than deceptive… Read Full Review

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★☆☆☆☆

“Total Ripoff - should be 0 stars”

Written on: 02/02/2017 by 418Trujillo (1 review written)

Do not use this service. Period. I thought I was booking through Hampton, but I wasn't. I accidentally clicked on the Reservation Counter Ad and it looked A LOT like the Hampton website. Believe me, You will pay a LOT more, and they lie about their cancellation policy. You will be handed off to another hotel booking company without your knowledge, i.e. Getaroom was the company I was passed off to. This is a hoax and ripoff. Reservation Counter gets their fee and then they are done. Truly… Read Full Review

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★☆☆☆☆

“NO CANCELLATION POLICY / Deceptive practices”

Written on: 17/01/2017 by heydi63 (1 review written)

My mother made a reservation at 12:25 p.m. and they told her she had until 12 pm to cancel....that would make it the next day, but when she got her confirmation it stated 12 noon on the day she made the reservation and when she called back 90 minutes after making the original reservation - they would not cancel it.- So basically she would have to cancel it BEFORE she even made it! Totally deceptive - and they were rude to her! It is cheaper to go through other websites or directly through… Read Full Review

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★☆☆☆☆

“Deceptive Company”

Written on: 07/01/2017

Reservation Counter is a deceptive company. There are many hidden fees and costs that they work in, before you even know it. I didn't even know I was using a third-party reservation company until it was too late. They charged $50 more than what my husband and I paid only three nights, before, booking directly with the hotel. I made the booking for my husband and was unaware of the price he paid, through the hotel, until it was too late! When I called Reservation Counter to speak with a… Read Full Review

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★☆☆☆☆

“SERVICE SUCK”

Written on: 30/12/2016 by Amy143 (1 review written)

Do not use this site/service!!!!!!! They are unhelpful. They wouldnt let me modify my dates, which was all i wanted. I was on the phone for an hour, and the majority of time was beong put on hold. Yes, this is in caps for a reason!! These people suck!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Very Deceptve-Thought I called Quality Inn Cemtral...”

Written on: 26/11/2016 by cpt_tom (1 review written)

I thought I was calling Quality Inn Central Reservations and when I asked they did NOT tell me otherwise. Booked a room at a Quality Inn near Pittsburgh, PA with one King Bed or two Doubles and upon arrival find out I have a single double which was not large enough. Ended up having to pay a lot more to get a King Bed. The hotel said they received the room from Priceline! SO this company appears to be selling via Priceline and giving you a bogus reservation. Now I have no idea who to appeal… Read Full Review

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★☆☆☆☆

“Soccer tournament”

Written on: 08/11/2016 by nevarezm (1 review written)

I booked the Days Inn in Palm Coast for a soccer tournament through Expedia. The tournament was cancelled due to Hurricane Matthew. I called and emailed the hotel on Wednesday before the hurricane was to hit on Saturday. I got no response. They did not refund my money and didn't even bother to contact me by email or return my phone call when I left a message with a number to reach me. I don't usually stay in a Days Inn and will never again after this experience. Very poor customer service!… Read Full Review

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★☆☆☆☆

“No cancellations allowed Made their site look like...”

Written on: 06/11/2016

No cancellations allowed Made their site look like you are dealing direct with Hotel Gave a cancellation time period that was expired before they sent the confirmation Buyer Be ware these people are as snaky as they come… Read Full Review

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★☆☆☆☆

“HORRIBLE EXPERIENCE”

Written on: 28/10/2016 by ZaidWillis446 (1 review written)

They REFUSED to cancel without penalty. I booked on 10/25. They gave a cancellation policy of 10/23!!!! DO NOT USE THEIR SITE!!!!!!!!!!!!!! They are tricksters - sheisters - awful company. Reps in India or Mexico… Read Full Review

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★☆☆☆☆

“Horrible Service ”

Written on: 26/10/2016 by IcantbelieveIgottagothroughthis (1 review written)

This horrible company first of all I thought I was making a reservation directly to the hotel, once I found out they weren't and like an idiot I went and did my reservations with them. They told me the hotel that I originally wanted was not available and looked for a nearby hotel, after making the reservations with the other hotel, right after I completed the reservations, I called the Hotel I originally wanted and they had rooms available and made the reservations with them. I called the… Read Full Review

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