written by experiencereviews on 09/03/2017
Their "cancellation policy" is deceptive. You can cancel "free of charge" up until the cancellation window. Cancellations or changes made after 3:00 PM on the first night of stay are subject to a 1 Night Room & Tax penalty. The $12.99 USD fee included in the total is non-refundable. We do not charge any additional change or cancellation fees. However when I made the reservations almost 2 weeks early and tried to cancel on the same they I made the reservation, I was told they were going to hold me to the $12.99 fee. IN OTHER WORDS, THERE IS NO SUCH THING AS A "FREE" CANCELLATION". IRONICALLY, THE $12.99 FEE DISCLAIMER COMES DIRECTLY FOLLOWING THE "CANCELLATION DATE" LEADING ONE TO BELIEVE THE $12.99 FEE COMES INTO PLAY ONLY IF A PERSON CANCALLED AFTER 3:00PM ON THE FIRST DAY OF STAY. Unfortunately for me, I thought I was making reservations directly with the motel's online registration service. I later found out that Trivago, Expedia, etc were offering deals at $21 cheaper per day at the same motel.
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