Written on: 20/11/2013
Made a reservationn with what I thought was Hilton, turned out to be reservationcounter.com. They booked me at Hilton Garden Austin Convention Center, not Hilton Austin Convention Center. Asked to have reservation, which had to be paid in ful,l to be transferred to correct hotel. I am currently on phone waiting for a manager for the last 10 minutes because clerk on phone said no way, no how can they correct this. And now they hung up on me. I know when I was booked this reservation, I typed Hilton.com in address bar, how reservation counter.com got there I don't know....
As rated by our community of reviewers
" Buyer beware be very aware " Read More
" Last trip " Read More
" Should be called holiday cons " Read More
" Appalling customer service " Read More
" Holiday Service at its best. " Read More