Written on: 24/07/2013
I am writing this knowing that reservationcounter could care less, but I have to have my say about the worst travel service on the internet. Once they have your credit card number you are done. I was charged for a room I was not going to use and when I contacted them, they promised they would be back to me in 72 hours and the first person I talked to assured me that a refund was no problem. I am still waiting for my call and my refund that I am pretty sure will not appear. Also emailed them and checked the box that I wanted a reply. Still waiting for that one also. This company has no interest in their customers or servicing them in a honest and proper fashion. They should be charged with fraud and be forced out of business. Rubbish from the word go and a company that has no concept of the word integrity. Stay away.
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