written by clembout on 11/03/2015
Long story short, I was meant to go to Latvia for a stag do.
I paid a deposit of £50 which was taken and the rest of the money was meant to be taken from my bank account a month later. Circumstances changed and I had to cancel my trip. I called them and they said that it was fine. That the remaining £217 would not be taken and that I would just lose my deposit which is perfectly acceptable.
The following month, the money was taken and ever since they ignored all my emails. Not even a response. I find that truly inacceptable because by that time it was too late to book a flight and go and therefore I ended up paying almost £300 for a trip I could not attend.
To me, that sounds like very poor ethics. I am still trying, 9 months later to get my money back because we are talking about £217. I will soon be thinking of escalating it and spread the word about how honest this company is.
Cheers
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Nataliered7's Response to clembout's Review
Written on: 16/03/2015
Hi There,
I work for Redseven Leisure.
I'm sorry to hear about what has happened! I would like to talk to you as soon as possible in regards to the complications you have received.
Please can you email or call me so that I can look into this in a lot more detail for you! Please have your booking reference number to hand so I can bring up your details.
I look forward to speaking to you soon.
Clembout's reply to Nataliered7's Comment
Written on: 17/03/2015
Hi
Thank you for he comments.
Could you send you your email address so tat I provide you all the details and forward you all the emails I sent?
Kind regards
Clembout's Response to clembout's Review
Written on: 23/03/2015
I would like to confirm that following this comment I managed to talked to Redseven.
The company has shown poor customer services and ethics. I have had only one excuse repeated to me and I felt like my emails were not read properly.
This situation has not gone any further and I have wasted a couple of hours explaining them the situation but it felt like talking to a wall.
I still believe that this company is unethical and with a very poor customer services and would strongly advise against anybody to use it.
PS: This comment is in no way targeted to the agent directly.