This company cannot be trusted. I had a holiday booked for April but due to covid couldn’t take. I asked Red Sea Holidays for a refund but they refused they only offered a credit note that didn’t work for me. I’m a single mum. So I went to my travel ins who advised me that it is the legal obligation of the supplier to refund and that you can refuse A credit note. Because I needed a cancellation letter from red seas to go to travel ins Red Sea are now refusing to give me anything. I am £2800 out of pocket. They are unhelpful rude and breaking the rules. They won’t help won’t listen just say no. It’s disgusting

Don’t use Red Sea holidays. They cancelled my holiday in March, they are refusing to provide a refund and are in breach of the law and their terms and conditions. Despite demanding a refund and saying no to amendment and refund credit note they still sent me a credit note. I have rejected this, the law is on my side. And I will not be bullied. Their customer service is ridiculous, they haven’t made any effort to comply with law or negotiate with me. Never use this company.

I've just come back from a week's holiday on the Nile, and I would like to point out that although the trip was very good, the accommodation on board the ship was very substandard. The ship was rated as 5 stars, but in my opinion (+ that of many fellow passengers) it was more like a 3 stars. The decor was old fashioned, with dark wood everywhere, + the lights in my bedroom did not always work. My bathroom was in need of re-grouting, some of the fittings were loose, + the bath plug was missing. Curtains could not be pulled completely aside + needed to be washed/replaced. Only 1 TV channel was available (+ it only worked once) + there was no radio. It was impossible to read in the bedroom for lack of light. On the top deck, the worn carpet with many holes presented a H&S hazard to those passengers with mobility problems (there were a few). The restaurant did not offer me much choice (I am Gluten Intolerant + had made this clear when I booked the holiday). There was no GF bread for toasting, not GT F cereals or pasta, + only twice was I offered a GF dessert (the rest of the week I had to make do with fruit). The flight was 1 hr late both coming from + going back to UK, but no explanation or excuses were given. The food (I was in Business Class coming back) was appalling + we were not offered any hot drinks.

This hotel are calming hotels are 5 star when in fact they are dangerous and homophobic !! When you complain they don't care and just ignore your compaints. Seriously stay well away from them....

I booked a holiday with Red Sea Holidays in June for me and my child to travel to Egypt for snorkelling in the red sea and we were so excited. A week after I booked it, however, they changed the return flight, to a much later time meaning we wouldnt be back in London until late on Christmas Eve. I had deliberately picked an earlier flight for return so we could get back home in time to join our family on Christmas Day and now we won't arrive home until after midnight. They did not apologise to me for this change at all. Secondly, Since the attrocities with the bomb on the plane,and with flights being cancelled, I have been unable to get any answer or sympathy or consideration from them when I have called to query about my holiday, even though BA and Easy Jet have cancelled all flights to Egypt until January. I asked Red Sea Holidays for some consideration for my holiday to be moved after the new year and it was a plain, straight forward NO.. When I told them I have a child, and was seriously concerned about travel they simply said,"well you wont get your money back if you cancel." Red Sea staff are poor with customer relations, I have travelled with many holiday providers who all excell over this company, and I must admit I have never experienced such a disregard for a customer before! I am playing the waiting game now to see if Thomas Cook (who provide my flights) will cancel all their flights like the others until the new year and I am praying I get a refund for nearly £900! I worked so hard to pay for me and my child to go away and I am so disappointed with this companies attitude.

Disgraceful company! Experienced a traumatic event whilst on holiday with Red Seas and my treatment was disgraceful. Not what I expected of a company of this calibre. I recommend that you do not book with this company!

we stayed at the Sham Plaza Hotel Egypt for a week from 23/5/15. We were very dissappointed with it to say the least we arrived around midnight and were taken to get something to eat I say something because i am not sure what it was we didnt eat it. I must say the hotel staff were very nice. We were shown to our family room this was big enough we had booked a 2 bed room but it was very dated and tired looking there wardrobes but no drawers. The all inclusive food was poor our children only had bread for 2days if you liked rice it was ok We went out to eat in Naama Bay. the drinks were served warm and round some pools in tiny plastic cups dont mind plastic if its a decent size. the public areas were very dim, air conditioning did not seem to be working properly so inside was warm. We have been to Egypt 6 times and this is the worst hotel we have stayed in it needs an urgent upgrade inside and out the sun loungers were almost worn out round the pool areas. We were told before booking there were some steps but from reception to the beach pool were 157 steps dont know how people with pushchairs managed We would not return to this hotel or recommened the only good thing was the weather. This was an expensive disappointing hotel

Went on stay and cruise in nov. We got onto the boat the grand rose on 3rd of Nov we had such a great time on the cruise the rep was wonderful so helpful she was really kind and if I could have her again I would love to do the holiday again. My husband and I have been to many countries and have never been so well looked after as we were when on this cruise think it was mostly due to the rep we had. The sites we saw were great and she had so much information to tell us about it all and the way she told us it made them all come alive would really go again and tell my friends. Was not expecting it to be so good but the rep looked after us so well

I booked a holiday with these clowns (Sept 2014) and called back within 24 hours to tell them that I didn't want the holiday. They just referred me to their "terms and conditions" which had never even been mentioned during the booking, never mind being sent to me or made available. The girl I spoke to was just a robot and kept repeating herself, saying I could only have a 10% refund. She was absolutely foul and was devoid of human emotion. Fortunately, the intermediary I used was very helpful and I have managed to get most of my money back. He ended up making nothing, and red sea holidays still insisted on their pound of flesh (£150), even though they haven't lost a penny. Unless you want to be treated like pond life, don't ever ever ever use these people for your holiday. They are also very happy to lie to you about how safe going to Egypt is. It isn't. It's a fact. Plenty of European countries are advising their citizens not to travel. Use someone else and go somewhere else.

Had a dispute with Red Sea Holidays Oct 2013, still waiting to get the matter resolved. 3days before departure from Manchester airport to Egypt we were informed we had to land at Gatwick to pick up further passengers and this was after 3 other previous flight changes. The Grand Hotel in Hurghada was only half open, poor quality food, poor service and dirty dining rooms. Keep emailing company, they state they have respOnded to my complaints re letters but unfortunately only received 1 letter. After several attempts by email to get closure/compensation, they fail to respond time after time.All they do is quote TERMS/CONDITIONS My advice to anyone looking at using Red Sea Holidays is DON'T. I wish we had been informed well in advance that due to problems in Egypt that the hotel was not fully functional, lack of excursions plus unable to buy duty free goods due to having to disembark at Gatwick

The Makadi Spa nicely decorated, rooms lovely as are all the communal areas. On the whole the food was good, the Asian restaurant was our favourite, the quality of food and service was excellent. It's worth knowing that men are expected to where full shoes in the restaurants on an evening. We found the choice and quality of the lunch somewhat disappointing so we used to eat at the buffet or Italian at the sister hotel the Sunwing. Because guests at the Spa are able to use the restaurants at all the other hotels the A La Carte choice is really good. The hotel was very quiet so there was plenty of choice for sun beds etc. tapas restaurant is also good especially if you fancy a late night snack and a bit of a laugh as the assistant manager Ibrahim is very amusing. Downsides: The pools were freezing, alcohol wasn't included in the main pool bar which was the best bar in the hotel, lunch menu disappointing, wouldn't recommend the massages. All in all this is a great hotel and we found it to be very good value for money. It's worth taking plenty of £1 coins as they come in really handy for tips as it's difficult to get small Egyptian currency.

Hotels rated as 5* with attentive staff? How are hotels rated?? Does attentive staff mean only if you tip?? Why are customers treated differently if they DONT complain?? We had the misfortune to stay at Grand Hotel Sharm El Sheik . In all our travels all over the world we have NEVER met staff who EXPECT / HOVER over you for a tip and IGNORE you if you do NOT tip! We have stayed in all sorts of hotels and BB's all over the world many 3rd world countries where you expect nothing but the very basic needs! However, when we stay in a 5* hotel in a popular holiday resort we expect cleanliness, edible food and polite staff. None of which we had, despite complaining several times - each time staff saying our complaint will be rectified/passed on to relevant people, all the time laughing and turning their backs!

The layout of the Makadi Spa Hotel was just as on the 360 degree site. The staff were extremely helpful and friendly. I would have normally given this 5 stars but.....Firstly, I tried to make contact with the Rep prior to arriving (be the e mail provided). No response. I then sent an e mail to the Hotel. No response. Subsequently, I did not get an upper floor room (although the hotel was not busy). I do think that I could have changed the room but after arriving late, my party and I just wanted some food and to relax. Also, there is not really a beach, it is rocky and I do know that some people hurt their ankles. (the pools were great and that made up for it). In the second week, some of the restaurants seemed to run out of food e.g. chicken; tuna; tomatoes and.............the wonderful chocolate pudding!!!! Unfortunately, because the lack of response to my e mails, I do not think that I would return but, as indicated, I would recommend it to others after explaining a few things. Returned after 2 weeks on 7th October 2014

Not too bad hotel needs a revamp. I would not recommend this hotel as there were too many steps down from the hotel to the terrace beach. Once there by the beach more steps down to the water, just too much! I was very disappointed with this. The buffet food was very good, but the al la carte restaurants were not worth using. Not once did I have a bad stomach, compared with another hotel I stayed at this year where I did suffer. The staff, chefs and waiters were excelent and also the general manger. I would not return there only because of all the steps.