Written on: 24/08/2013 by Brodes26 (1 review written)
Mauricio at Quest World Travel had organised what turned out to be a fantastic trip to his homeland. (Cuba- July
2013). A slight hiccup initially with his colleague, however, his hotel recommendations were good and his response to questions were always dealt with promptly and efficiently. Always listening to requests and presenting different options.
His colleague in Havana was a delightful woman who was extremely helpful and forthcoming with ideas and suggestions for things to do in and around the city and really knew everything there was to do and see outside of the normal tourist attractions( including where to find a traditional Cuban Barbers). She made us feel welcomed, relaxed and excited to be there and explore the wonderful city without any pressure to buy into the extra activities on offer. Her opinions were honest and heartfelt and she was very patient with our many questions. Also very accommodating with our requests.
Our trip to Varadero ( Paradisus Princesa del Mar), although it didn't get off to the best start with the Hotel rooms (very dated and 3*), amenities or the Hotel Reception staff, who do need to learn the proper etiquette in customer services ( greeting guests with hello or even a smile doesn't seem to be part of their training).
Quest Worlds representative, was 30mins late for our meeting ( not ideal when you are on holiday and want to be relaxing and not worrying about meetings, however he redeemed himself by getting us an upgrade to the Royal service which was worthy of the 5 star rating of the Hotel unlike the main section of the hotel which is 3 star. Although I am given to understand that they are in the process of upgrading the accommodation.
The majority of the staff in the Royal service were excellent, warm and accommodating along with the
rooms and facilities on offer. (See Reception Staff comments above)
All in all We had such a wonderful time and enjoyed ourselves immensely.
So thanks to all the team @ Quest World Travel for organising this trip for us.
I will be sure to continue recommending you to friends and colleagues for future trips and look forward to booking with you again soon
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