First Visit Cuba

mco
Mauricio
Just to let you have our comments on the above, which was a huge success.
The flight out and back was jam packed but fairplay to Virgin, their seats are comfortable and the staff efficient and smiley, even in in economy. Also, flight out was quicker than expected and indeed the one back was even quicker.
We arrived and were told that the Ambos Mundos had an electrical problem (they I suspect had overbooked for two days) and we were sent off to the Saratoga which it was emphasised to us was 6 stars. Well, we had a fabulous room, the hotel facilities were stunning with a swimming pool and bar on the roof. So started off on a high, BUT unfortunately it overlooks an extremely busy square. We had a room that faced this so sleep, with no double glazing, was not a possibility. We had actually chatted to another couple with the same problem and all agreed that the noise stopped for about two hours from say 4 am to 6 am. Perhaps you are already aware of this but you might be careful of who you send there and where their room is, because complaints would be inevitable.
Anyway, then on to the Ambus Mundos (we moved on the Wednesday). The position of this hotel is fabulous - no noise and can walk everywhere. The Hemmingway connection obviously brings lots of business and the roof terrace lovely. This is run by a chap who is incredibly efficient and both lunch in the evening, supper, together with the bar, is fabulous. Unfortunately, the rest of the hotel is not so efficiently run, the rooms are grubby, the breakfast grim and it is a real pity because it would be possible, with no cost, to improve things enormously. Please do not think we are blaming you, we are not. I read the reviews and perhaps we were just a bit unlucky. The Santa Isabel is just a half star more and looked fabulous. We had coffee there a few mornings, the breakfast being so grim, and having now read the reviews, it would appear that our judgement was correct.
Then, on to the Hotel Blau - GREAT - we loved it there. The rooms were lovely, the food outstanding and all in all the beach week was outstanding.
Your agencies there are great, every connection was made just as they said, the service always done with a smile.
So, in summary I would be more than happy to recommend you and indeed did. We will definitely go back to the Caribbean and on doing some reading, liked the idea of Trinidad. Not sure you go there but will be back in touch in the future.
Thank you.
Brenda and Jim Connolly