I tried to book; Holiday for October, as i like purple travel. Was treated very badly by a lady in the UK call center.. I was treated well by the the geek center.God help clients.
I tried to give the benefit of the doubt to purple travel, and tried to book a holiday for October, as I like purple travel. Was treated very badly by a lady in the UK call centre, she was very rude I still cannot understand why. I have to say the Greek call centre was very good; they
answered all of my queries and, sent quotes even responded to my miss-description complaint, Thank-you.
Purpletravel.co.uk's Response to firefox786's Review
Written on: 22/09/2014
Dear Firefox786,
As we have said in several e-mail responses and on other feedback sites, we are genuinely sorry that you remain dissatisfied however at no point in any of the calls with our staff did you ask about an indoor pool. If you had asked we could have contacted the hotel to confirm for you.
We have no control over a hotel's right to reserve or refuse admission or use of facilities for children or for any other reason or due to health and safety, this is for a hotel to decide on their own property and if this is something that is so critical for you holiday, you could have asked the operator that booked your holiday prior to confirming your booking.
Once again, I want to reiterate how sorry we are that you remain so unhappy and that we have lost your business especially as you have booked with us several times.
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Firefox786's reply to Purpletravel.co.uk's Comment
Written on: 22/09/2014
But yet again you do nothing as usual for all clients, what a shame, hays travel had a rep. Which you ruined, again buyers go by your description, it means your description is a BIG 0 so, people ask ten times about the description.As it is not real. I got no joy. Thanks
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Smccormack's reply to Firefox786's Comment
Written on: 02/10/2014
Yet another dissatisfied purple travel customer. They really have no idea of customer service. I'm surprised anyone books with this joke of a company.
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Firefox786's reply to Purpletravel.co.uk's Comment
Written on: 22/09/2014
I tried to book; Holiday for October, as i like purple travel. Was treated very badly by a lady in the UK call center.. I was treated well by the the geek center.God help clients.
Purpletravel.co.uk's Response to firefox786's Review
Written on: 22/09/2014
Dear Firefox786,
As we have said in several e-mail responses and on other feedback sites, we are genuinely sorry that you remain dissatisfied however at no point in any of the calls with our staff did you ask about an indoor pool. If you had asked we could have contacted the hotel to confirm for you.
We have no control over a hotel's right to reserve or refuse admission or use of facilities for children or for any other reason or due to health and safety, this is for a hotel to decide on their own property and if this is something that is so critical for you holiday, you could have asked the operator that booked your holiday prior to confirming your booking.
Once again, I want to reiterate how sorry we are that you remain so unhappy and that we have lost your business especially as you have booked with us several times.
Firefox786's reply to Purpletravel.co.uk's Comment
Written on: 22/09/2014
But yet again you do nothing as usual for all clients, what a shame, hays travel had a rep. Which you ruined, again buyers go by your description, it means your description is a BIG 0 so, people ask ten times about the description.As it is not real. I got no joy. Thanks
Smccormack's reply to Firefox786's Comment
Written on: 02/10/2014
Yet another dissatisfied purple travel customer. They really have no idea of customer service. I'm surprised anyone books with this joke of a company.
Firefox786's reply to Purpletravel.co.uk's Comment
Written on: 22/09/2014
I tried to book; Holiday for October, as i like purple travel. Was treated very badly by a lady in the UK call center.. I was treated well by the the geek center.God help clients.